Customer Service Project Management

Location:

Chesapeake, VA

Posted:

August 29, 2023

Contact this candidate

Resume:

Aimable MUHIRE

***********@*****.*** I +1-757-***-**** I 504 Sandcastle CT, Chesapeake, VA 23320

SUMMARY Experienced result-driven professional with 5+ years of experience within Business, Sales and Humanitarian Projects Settings. Possessing excellent communication skills with fluency in both English and French languages. Presently seeking a position in Sales, Business/Retail Associate, or project Assistant opportunities with a company or organization that offers growth and advancement opportunities into Sales, Operations, Marketing, or Project management. WORK EXPERIENCE Search for Common Ground-SFCG, www.sfcg.org Bujumbura-Burundi Finance Officer Sept.2020-Nov.2020

• Performed general financial duties: Monitoring of all payments, documentation compliance, Entry into SAGE_INTACCT, Balance sheet reconciliation and Advance and liquidity management,

• Managed the sub-award accounts including the small grants and review the partners’ financial reports,

• Assisted the CFO and CR in Development of Budget for new proposal.

• Prepared and provided financial reports to the CFO, CR, and the Regional Finance Controller. ACEPIS, www.acepis.org Nairobi-Kenya, Bujumbura-Burundi Research-Evaluation Assistant May.2020-Aug.2020

GARNET COMPANY S.a, Bujumbura-Burundi

Logistics Consultant Apr.2017-Oct.2017

• Coordinated the company’s Supply chain (Local& International) and advised on good logistics practices.

• Provided technical support to sales and Teams on logistics procedures and custom clearances in Burundi. VILLAGE HEALTH WORKS_(VHW), www.villagehealthworks.org Bujumbura-Burundi International Procurement Manager Aug.2016-Mar.2017

• Identified program needs Vs. consumption to forecast a plan for future deliveries,

• Coordinated all procurements in accordance of the donors’ compliance (USAID, PWRDF, GAC, AMCC),

• Managed Collaboration with the Burundi Stakeholders (Foreign Affairs and Tax authority) VIETTEL BURUNDI–Lumitel S.a, www.lumitel.bi Bujumbura-Burundi Chef of Business Division Sept.2015-Aug.2016

. Coordinated day-to-day Sales and business activities in Bujumbura branch,

. Managed Sales staff of 12, Communicated job expectations and provided direction, motivation and support to meet agreed Sales targets and KPIs.

. Designed and Developed procedures to ensure Sales team achieves Customer Service expectations. Corporate & Sales Officer Jun.2015-Sept.2015

• Analyzed Customer Needs and ensured our clientele was satisfied and identified new Customers,

• Provided regular support to all Channels and ensured product delivery is done in due time

• Trained and supported the integration of the new sales recruits. Sales Showroom Agent Feb.2015-Jun.2015

• Completed Sales targets in timely-manner and ensured clients were supported;

• Provided Customer care services with support to Customers in the showroom

• Successfully Implemented and executed Sales strategies/tasks as guided by leadership. Algerie-Telecom, www.algerietelecom.dz Feb.2012-Jun.2012 Professional Intern. (Marketing and Sales Departments.) CONTACT:

504 Sandcastle CT, Chesapeake, VA

23320 (open to remote-hybrid)

Email: ***********@*****.***

Tel: +1-757-***-****

LinkedIn:

https://www.linkedin.com/in/muh

ire-aimable-845053145/

LANGUAGES:

ENGLISH: Excellent

FRENCH: Excellent

SWAHILI: Good

Kirundi (Burundi): Native

COMPUTER & IT SKILLS:

Project Management:

Asana, MS Project, OneNote, Google-

Drive, OneDrive, SharePoint etc.

Data Base and Analytics:

Movercado, DHIS2, Meta-base, ODK &

Kobo Collect, SPSS, Power BI,

Finance and Business Software:

SAGE_INTACCT, Shelby, BCCS & MBCCS,

Traction/EOS

MS Office:

Microsoft 365, Word, Excel,

PowerPoint, Outlook,

Social Medias:

Slack, Zoom, Hangout, Twitter,

Signal, Facebook etc.

CONTACT:

USA Home Address:

504 Sandcastle CT, Chesapeake,

VA 23320 (open to remote-hybrid)

US Legal Permanent Resident

Origin-Nationality: BURUNDI

Email: ***********@*****.***

Tel: +1-757-***-****

LinkedIn:

https://www.linkedin.com/in/mu

hire-aimable-845053145/

LANGUAGE SKILLS:

ENGLISH: Excellent

FRENCH: Excellent

SWAHILI: Good

Kirundi (Burundi): Native

SKILLS:

Customer Service and

Marketing,

Sales Management,

Communication

Project Management,

Leadership and Teamwork,

Research Skills

Logistics and SCM.

EDUCATION: University of Badji Mokhtar, www.univ-annaba.dz Annaba- Algeria Master’s Degree. Major: “Entrepreneurship and International Development”. 2012-2014 Higher Institute of Management (HISM), www.isgo-dz.com Ouargla-Algeria Certificate-Engineer for Business. Major: Business Management. 2010-2012 University of Kasdi Merbah, www.univ-ouargla.dz Ouargla-Algeria Bachelor’s Degree. Foreign Language: Major: English Language 2009-2012 Lake Tanganyika High School: Bujumbura-Burundi

Degrees: High School State Diploma and General Studies Diploma 2001- 2008 PROFESSIONAL TRAINING& CERTIFICATION CEREPE- Burundi, www.cerepe.org Jan.2020-Jun.2020

Bujumbura-Burundi

Professional Certificate: Planning& Project Cycle Management. CEREPE- Burundi, www.cerepe.org Jan.2020-Jun.2020

Bujumbura-Burundi

Professional Certificate: Monitoring & Evaluation of projects. US Embassy in Algeria & K.M Univ, www.univ-ouargla.dz Mar.2012-Apr.2012 Ouargla-Algeria

Certificate of Completion: Workplace Success Training Program Mr. Aimable MUHIRE

August 25th, 2023

COMPUTER SKILLS:

Project Management:

Asana, MS Project, SharePoint,

OneNote,Google-Drive, OneDrive,

Data Platforms:

Movercado, DHIS2, Meta-base,

ODK & Kobo Collect, SPSS, Power BI.