IKENNA COLLINS OZIOKO.

AL KHALI GATE COMMUNITY CENTRE.

Mobile number; 056-***-****, 052-***-****.

Email; adzbuf@r.postjobfree.com

Objective:

Highly organized and detail-oriented office assistant with experience as a telephone operator, seeking to contribute my skills and knowledge in a challenging administrative role. Proven ability to handle multiple tasks, maintain confidentiality, and provide exceptional customer service.

Experience:

Customer Service Assistant/Telephone Operator AL WAHDA MALL, ABU DHABI, UAE. [FromNov-2015] – [OCT, 2018]

Assisted with day-to-day administrative tasks such as filing, data entry, and scheduling appointments for the office staff.

Operated telephone switchboard to handle incoming, outgoing, and interoffice calls professionally.

Provided excellent customer service by responding promptly and effectively to inquiries and resolving issues in a timely manner.

Screened and directed calls, ensuring all calls were redirected to the appropriate person or department.

Managed and maintained office supplies, ensuring that necessary items were stocked and reordered when needed.

Prepared correspondence, reports, and other documents as required by management.

Assisted in organizing meetings, including reserving meeting rooms, preparing agendas, and taking meeting minutes.

Telephone Operator/ Online Customer Representative KACHI AFRIKA RETAIL STORE. AJMAN. UAE [JAN - 2019] – [OCT, 2021]

Operated a multi-line telephone system, answering and routing calls to the appropriate departments or individuals.

Greeted and assisted visitors, providing information and directions as needed.

Maintained a neat and efficient work area, ensuring all necessary resources and documents were readily accessible.

Handled emergency calls with professionalism, following established protocols and procedures.

Provided support and assistance to customers, as requested, to ensure smooth communication flow throughout the day to day activities.

Assisted in training new telephone operators on company procedures and telephone system operation.

Personal Assistant/ Driver Private, Dubai. [ JAN 2022 Till date].

Managed and maintained office supplies, ensuring that necessary items were stocked and reordered when needed.

Prepared correspondence, reports, and other documents as required by management.

Assisted in organizing meetings, including reserving meeting rooms, preparing agendas, and taking meeting minutes.

Driving the Consultant on daily basis to and fro Abu Dhabi and UAE.

Well grooming and punctual personnel.

Education:

Higher Diploma in Automobile Engineering Al Shabaka Technical Institute Academy, Dubai[2022].

Certificate IV Automobile Technician University of Nigeria, Nigeria [2013].

Security and First Aid & Emergency Certificate National Security Institute, Abu Dhabi [ 2015 – 2018]

Relevant coursework: Office Management, Communication Skills, IT Support, Computer Applications.

Skills:

Strong communication skills, both verbal and written.

Proficient in operating a multi-line telephone system and various office equipment.

Exceptional organizational and time management skills, with the ability to prioritize tasks efficiently.

Proficient in MS Office Suite (Word, Excel, PowerPoint) and other relevant software.

Detail-oriented, with a focus on accuracy and maintaining confidentiality.

Ability to work independently and as part of a team, adapting quickly to changing circumstances.

Strong problem-solving skills, with the ability to think creatively and proactively find solutions.

Availability:

Freelancer.

Available to join.

Able to commute to work.

References:

Available on request.

Contact this candidate