Accounts Receivable Call Center

Orlando Bruzon

**** **** ** ****** # *** Phone: 786-***-****

Hialeah, FL 33012 Email: adzbu1@r.postjobfree.com

MANAGEMENT PROFESSIONAL

Bilingual accounts receivable professional with 20+ years in B2B/B2C management, billing, collections, credit and cash application. Reliable change agent with multi-industry experience adept at increasing work process efficiency and operational improvements. Strong work ethic and commitment to corporate values.

Areas of Expertise

Regulatory Compliance

Research & Analysis

Financial Reporting

Financial Systems

Invoicing & Accounting

Operations Support

Client Relations

Team Leadership

Training & Development

Education & Training

Master of Business Administration, Florida International University, Miami, Florida, 2005

Bachelor of Science, Business Administration, Barry University, Miami, Florida, 2003

Professional Experience

CAREGIVER, HIALEAH, FL JUN 2019 – JUL 2022

Left the workforce in June 2019 to devote time to care for my ill parents. Prepared to return full time.

Between July 2019 and February 2023, I worked on six (6) remote contract projects while caring for my parents.

FLORIDA DEPARTMENT OF REVENUE, MIAMI, FL APR 2019 – JUN 2019

REVENUE SPECIALIST II

Responsible for contacting taxpayers to resolve tax liabilities (corporate income tax, sales and use tax).

Made corrections, recommended compromises, and collected tax, penalty, interest and fees due to the State of Florida.

Gathered information for final enforcement actions, prepared legal documents, and identified property subject to levy.

ROYAL PALM LANDSCAPING, INC., MIAMI, FL MAY 2017 – APR 2019

ACCOUNTS RECEIVABLE ANALYST

Contacted past due residential and commercial accounts to resolve delinquent status.

Invoicing customers based on billing terms and addressing billing issues requiring adjustments.

Providing quotes and pricing information; drafting service contracts.

Daily cash application to insure timely and accurate reporting.

ADVANCED MEDIA TECHNOLOGIES, DEERFIELD BEACH, FL JUL 2016 – APR 2017

CREDIT AND COLLECTIONS MANAGER

Oversaw all credit and collections functions.

Responsible for collection efforts of LATAM portfolio and managed team of two for domestic accounts.

Reviewed credit data on all new and existing clients for approval and/or periodic credit increases.

Prepared month end reporting for senior management, Sales, and parent company.

Collaborated with Sales on questionable customer credit issues to find joint solutions and maximize revenue opportunities.

Maintained insurance on all receivables and filed claims to minimize bad debt.

LAIRD PLASTICS, BOCA RATON, FL JUN 2015 – JUL 2016

ACCOUNTS RECEIVABLE SUPERVISOR (CONTRACT)

Responsible for credit approvals and periodic increases for assigned accounts.

Tasked with contacting past due accounts and improving portfolio quality.

Accountable for the release of all held customer orders.

Periodic review of customer credit and account terms to align customer needs with sales opportunities.

Cash application for various subsidiary companies.

Prepared ad hoc and monthly reporting for senior management.

HARVARD MAINTENANCE, MIAMI, FL OCT 2014 – FEB 2015

BILLING MANAGER (TEMPORARY)

Assisted company headquarters transition from New York to Miami.

Managed work order and recurring billing of national clients.

Documented billing processes insuring appropriate transfer of knowledge.

Calculated commissions for field personnel.

RANDSTAD USA, FT. LAUDERDALE, FL JUL 2011 – JUL 2013

MANAGER, BILLING

Managed billing and collection functions for strategic accounts with team of six.

Monitored weekly billing processes insuring timely and accurate billing of clients.

Oversaw collection activities and engaged clients directly reducing aging and improved DSO.

Ensured controls were adhered to in order minimizing loss of company assets.

Periodically analyzed client payment patterns determining escalation needs within Client Company. Collaborated with and engaged field personnel regarding billing/collection issues.

Partnered with accounting regarding no billing scenarios for weekly accruals.

Produced and presented weekly/monthly reporting for senior management related to client aging status, pay vs. bill, delayed billing and routine SOX reporting.

Developed and supported subordinates through training, coaching, and other learning opportunities.

Coordinated with IT identifying system revisions, suggesting recommendations, and analyzing client post-implementation results.

EQUITY ONE, INC., MIAMI, FL JUN 2009 – JAN 2011

ACCOUNTS RECEIVABLE MANAGER

Managed strategic objectives, workflow management, reporting and analysis, and policies and procedures for all cash application activities.

Accountable for collection efforts of Top 20 national and regional anchor tenants in 174 retail shopping centers. Managed and coached team of six associates.

Partnered with Property Accounting and Lease Administration focusing on billing dispute resolution preventing undue aging of receivables.

Prepared monthly and quarterly aging analysis reporting packages for senior management.

Provided analytical and operational support to functional area leaders developing efficiencies and establish standards.

Oversaw month end closing procedures including timely processing of all adjustment related documents and resolution of discrepancies between the AR sub ledger and general ledger.

VIGO REMITTANCE CORP (acquired by western union 2005), SUNRISE, FL JUL 2004 – NOV 2008

ACCOUNTS RECEIVABLE MANAGER

In anticipation of an acquisition, restructured department, redesigned workflow, developed talent, and standardized policies and procedures.

Provided leadership and operational oversight in loss mitigation of nearly $3B in annual collections with a portfolio comprising 5000 money transfer agents in the U.S., Latin America and Europe.

Led team of 45+ in a call center environment to maintain low levels of bad debt and positive cash position.

Provided insight and key decision support on portfolio quality and bad debt implications relating to policy changes in credit approval criteria.

Developed talent through performance management measures.

Approved negotiated payment arrangements and identified suit-worthy accounts.

Organized and presented forward-looking data and month end reporting to senior management.

Partnered with functional teams to develop strategies resulting in growth opportunities.

Worked with technology services during system conversion by assisting in the successful designing, testing and launching of VigoNet (Oracle) AR module based on department needs.

PALACE RESORTS, INC., MIAMI, FL APR 1993 – JUL 2004

SR. MANAGER, MEMBER SERVICES

Reported to COO with six direct manager reports directing call center operations including customer service, reservations, billing and collections, travel agency, and mail/micrographics.

Managed team of 50+ supporting customer needs by providing timely responses to customer concerns and service failures. Reviewed performance and statistical data driving improvements.

Analyzed reporting and resources maintaining adequate staffing levels, standard of service, and productivity.

Partnered with IT facilitating timely resolution of system issues and design deficiencies.

Cultivated relationships with Sales, IT and cash management addressing operational issues.

Managed placement of collection accounts with outside agencies.

Computer Skills

Microsoft Office (Excel, Word, PowerPoint, Outlook)

SAP, PeopleSoft, Oracle, JD Edwards, QuickBooks, MS Dynamics

Contact this candidate