Deborah Turner

**** ******** **, *********, ** 33578

adzbtl@r.postjobfree.com

+1-646-***-****

Senior Customer Service 20 yrs. Experience in a Leader Call- Center team. Customer satisfaction 95%. Sales & Management, Marketing and Retail, Supply Chain, warehouse, Quality control

EDUCATION

Remington College, Business Information System, Graduated 2005

Florida Career College, Medical Assistant

Volunteer Beauty Academy, Professional Hairstylist

Work Experience

Quality Control

Incora/Westco Aircraft - McDonough, GA

April 2020 to Present

Work in a chemical facility with supplies for Aircraft. Quality control inspecting products with handheld computer inputting info regarding each product maintaining records and reports and issuing correspondence, reviewing errors and their causes and giving advice to correct such errors.

Customer Service Representative/Call Center Agent

Chime Solutions - Atlanta, GA

March 2020 to March 2021

Assist customers with a wide variety of questions via information while navigating the computer. Review employee accounts and answer questions based upon established policies and procedures. Possess the ability to troubleshoot complex issues with little guidance

Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers. Possess the ability to work under pressure in a call center environment. Possess exceptional conversational and problem solving skills. Recommend several package deals to fit each customer demand.

Package Handler

Fed Ex Grounds - Pompano Beach, FL

October 2019 to March 2020

Duties: Work within a team, Learning and properly executing Fedex package handling methods, Responsible for the unloading, sorting, scanning and loading of packages in the center. We move a variety of packages and process these efficiently for the drivers to deliver. Preloaders work in a physically-demanding and fast-paced warehouse environment, and they continually lift, lower and slide packages for the duration of their shifts. We work with conveyor and roller belts, inside the trailers, cargo containers and package cars. Scanning and Loading fed ex packages into trailers in a warehouse environment. Loading, unloading and sorting packages.Physical job / standing and lifting repetitively

Retail Store Manager

Regis Corporation - Coral Springs, FL

December 2018 to September 2019

Duties: Major & Duties is oversight the salon ensuring the customers are satisfied, and the employees schedule Hiring, Also Interview and train new employees, promote profitable POS orders, price changes new posts every inventory every 3 months.

Customer Service Manager

Walmart SuperCenter

June 2015 to November 2018

Duties. The customer service manager spends a great deal of time ensuring proper operations in the front of the store. She provides change for cashiers, prepares cash registers and performs register audits. When customers have a concern regarding the price of an item or an advertisement, she addresses their concern according to Wal-Mart's policies.

Professional Kid Hairstylist/Customer Service Rep

Kidville University NYC

January 2008 to May 2015

Duties: Upscale salon with classes and boutique, top stylist, Cut kids hair. Also parents all type of hair, sell hair products, kids toys, games, kids clothing greet customers service, computer at front desk data entry, administrative, answer phones. Work front desk as a Customer service representative where I also book appts, customers service. Customer Service for 30 years, in sale Leasing orders, inventory, Microsoft Office, Internet, Excel Powerpoint Access.

REFERENCES UPON REQUEST

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