Customer Service Specialist
Resume:
Annisha
Dobbins
Dayton, Ohio 45417
adzbt1@r.postjobfree.com
Objective: Dedicated and highly enthusiastic customer service representative with motivation to maintain customer satisfaction and contribute to the company’s success, with over 20+ years of experience. Looking for an entry-level position to utilize my skills with opportunity for advancement.
Skills
Calm and Professional Under Pressure
Creative Problem Solving
Time Management
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Experience
03/2022- CURRENT
Patient Scheduling Coordinator / Alternate Solution Health Network Kettering, OH
Verified insurance coverage and obtained pre-authorizations
Confirmed patient appointments day before scheduled
Reviewed medical histories and current information to provide accurate information to surgeons
Used HCHB (Homecare Homebase, LLC) to schedule patients
Adhere to all departmental and company policies and procedures
Organized and maintained patient chart filing system to promote quick data finding for staff
1/2020 – 02/2022
Customer Service Specialist I / Caresource Healthcare Dayton, OH
Provide quality service by immediately responding to the providers requests and complaints
Assist a provider with routine service inquires including but not limited to; verifying eligibility, explanation of benefits, claims and appeal procedures
Ensure all HIPAA and State requirements/regulations are always adhered to
Build and strengthen provider’s relationships by providing quality customer service
Adhere to all departmental and company policies and procedures
Assist with non-phone work such as incoming faxes and web inquires
07/2018 – 09/2019
Customer Service Specialist / Dayton Power and Light Moraine, OH
Credit negotiations (payment extensions, arrangements, turn-ons, and turn-offs)
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Report electric and gas emergencies and outages
Refer customers to network of agencies able to provide financial assistance
Complied with company policies and procedures by encouraging positive and effective work environment among all employees
04/2017 – 10/2017
Sr. Billing Representative / Compunet Clinical Laboratories Moraine, OH
Correspond with customers to resolve billing issues and inquiries
Update and maintain billing records and documentation every day
Maintain invoice records and support documents
Evaluate, analyze, and verify dates of service and billed amounts
Collected and processed face to face payments
10/2012 – 02/2017
Customer Care/Chat Specialist / Victoria Secret Direct Kettering, OH
Efficiently manage inbound calls/chats from customer’s resolving any issues, questions, and concern
Responds to as many as three concurrent incoming live chat sessions to support the customer with product questions, order issues, marketing offers and technical web site issues
Utilize selling skills to answer customer product inquiries and encourage the purchase
Interpret company policies and procedures in serving customers
9/2011 – 05/2012
Retention Specialist / The Affinion Group Columbus, OH
Make resale efforts to retain the member/customer
Up sell/cross sell other memberships products
Organize access and comprehend product information
Access, read and comprehend information given
Education
06/2004 to 05/2006 / American school of Alternative Medicine Columbus, OH
06/1996 to 08/1998 / Columbus State Community College Columbus, OH
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