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Supply Chain Customer Service

Location:
Dallas, TX
Salary:
65000
Posted:
August 29, 2023

Contact this candidate

Resume:

Kimberley Payne

Penske Senior Load Planner Manager

Plano, TX 75026

adzbsv@r.postjobfree.com

859-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Toyota Supplier Coordinator

Toyota Way

October 2016 to Present

• Development of sourcing strategies which result in global supply base optimization.

• Supplier selection which focuses on quality and a sustainable cost structure.

• Education and development of prospective suppliers in the principles of the "Toyota Way."

• Cost reduction through competitive bench marking of detailed cost elements.

• Analysis of design driven cost variances through project development life-cycle.

• Determination of a competitive, reasonable base part price resulting in purchase order.

• Establishment of cost standards to reach a consistent, efficient approach to pricing.

• Annual price negotiations based on each supplier's manufacturing improvements. Embedding strict quality metrics in sourcing decisions to maintain industry leadership.

• Managing the resolution of any quality issues that may arise.

• The ongoing management of the relationship with suppliers to ensure optimal performance both the supplier and the rest of the supply chain.

• Mediation of supplier issues where needed.

Penske Logistic Planner

Penske Logistics

September 2010 to Present

• Create runs and assign drivers and power units to available scheduled loads.

• Provide compliance information, maintenance, safety and permitting to Manager, including ensuring drivers meet provincial and Company regulations/policies.

• Review available district level shipping requests and determine appropriate resources to schedule.

• Review Logistics Workbench and work closely with Customer Service to understand shipment needs, including adhering to posted milk run schedules if applicable.

• Maintain strong communication and working relationship with Central Logistics and the Regional Logistics team.

Planning shipments including creating and updating shipping schedules

• Monitoring shipments in transit

• Troubleshooting any logistical issues that arise

• Preparing reports on logistics performance measures

• Maintaining a logistics database

• Managing inventory

• Acting as a point of contact for customers and carriers

• Customer service

• Supply chain and logistics education an asset

• Excellent problem-solving ability

• Willingness to travel

• Previous transportation and logistics experience an asset

• Strong interpersonal skills

• Detail-oriented

• Self-starter

• Excellent oral and written fluency in English

• Experience in the food business

• Customer service experience an asset

• Excellent organizational and time-management abilities

• Proficiency with Microsoft Office programs

• Thrives under pressure

Promoted

Analyst Inventory

warehouses and fulfillment centers

September 2011 to July 2014

Utilize forecasting/planning/allocation tools to order product and ensure smooth flow to stores, warehouses and fulfillment centers

Improve forecasting using exception management tools and reporting

• Track, expedite and maintain open purchase orders

• Communicate vendor and product issues, accurately and timely, with the Merchandising team, Supply Chain, and other impacted groups

• Minimize overstocks while maximizing sales and service levels

• Team with Product Manager and Planner to help maximize sales, service levels, inventory and turn and meet objectives Maintain high levels of in-stock on weekly ads and seasonal promotions

• Execute timely placement of orders. Track and expedite to meet set-up timelines and service level goals

• Use allocation tool to properly identify appropriate historical information and quantities by location to ensure appropriate sell through and turn

• Utilize system plans in support of in season demand

• Monitor event sales and take action to optimize sales and turn and reduce overstocks

• Work with Product Manager and Planner to proactively address residuals Communicate and escalate issues to minimize impacts to Customer service

Supply Chain/Vendor Relations

Partner with Merchandising and Supply Chain to assist in minimizing key supplier lead times to warehouses and fulfillment centers with improved reliability Partner with Merchandising and Supply Chain to assist in minimizing key supplier lead times to warehouses and fulfillment centers with improved reliability

• Develop and maintain positive and effective relations with vendors to facilitate timely and accurate processing of orders and delivered product

• Monitor Vendor performance using Staples Partners and AS400 Metrics reports

• Work with vendors and Supply Chain to improve vendor reliability in meeting on time standards

• Alert Merchandising team to vendor performance issues

• Demonstrates understanding of total Supply Chain implications of Inventory Management decisions Estimate pricing for forms production orders and opportunities. Estimate combination orders or other complex jobs. Verify and edit order information entered by Sales Department. Review and correct inaccurate or incomplete information. Verify that correct order specifications were chosen by the computer configurator and enter exact manufacturing specifications. Primary Responsibilities:

• Verify all order information has been correctly entered in the Baan computer system by Sales Department. Identify discrepancies or missing information.

• Verify order planning specification chosen by the Baan computer configurator, over-riding for rush orders or as special situations warrant. Key in exact specifications used in manufacturing i.e. numbering, perforation style, punching rings, etc.

• Verify all details of incoming orders and layouts, acting as a liaison between production and sales. Insure all order specs meet laser composition requirements.

• Determine ink types and amounts and special cartons to be purchased and forward information to appropriate individual.

• Generate the project structure in the Baan computer that provides all the information necessary to produce the job, including estimated run time. Verify the item cost information is correct.

• Verify all costing data. If incorrect, notify Sales so they can communicate with their customer and if possible, change the price with the customer.

• Estimate price for combination orders or complex jobs that can't be calculated by the Baan computer configurator using an off-line, alternative computer system. Enter the off-system pricing into Baan computer system and return to Sales.

• Maintain accurate reports, logs and filing systems.

• Act as backup to others as needed and complete other projects and duties as assigned. Operational Support Specialist

Staples Inc - Florence, KY

December 2008 to November 2011

Investigates all avenues with outside credit partners to solve credit issues resulting in orders released for delivery

Examines order information using proprietary, as well as Kount and Accurint licensed programs to eliminate fraudulent activity

Exceeds metrics goal by a minimum of eight percent, resulting in optimal availability and reliability for external as well as internal customers.

Logistics Director/Buyer

General Motors Corporation - Hebron, KY

June 2001 to January 2008

Prepared sales objectives, annual perspectives, and garnished new business Maintained monthly sales goals, while maintaining a sales group of 10 associates Handled processes involved in a supply chain, working effectively with suppliers of raw materials, manufacturers, retailers and consumers

Forecasted increasingly complex systems of stock levels, delivery times and transport costs. Analyzed the order cycle and associated information systems, to monitor performance, plan improvements and demand.

Allocated and managed staff resources according to changing needs. Associate Compliance Manager

General Motors Corporation - Hebron, KY

October 1996 to June 2001

Developed, maintained and revised policies/procedures for the general operation of the compliance program/related activities to prevent illegal, unethical, or improper conduct. Developed and periodically reviewed/updated Standards of Conduct to ensure continuing currency/ relevance in providing guidance to management and employees. Collaborated with other departments to direct compliance issues to appropriate channels for investigation and resolution

Consulted with General Counsel to resolve difficult legal compliance issues Responded to alleged violations of rules, regulations, policies/procedures and Standards of Conduct by evaluating or recommending the initiation of investigative procedures Developed and provided oversight to a system for uniform handling of such violations, and acted as an independent review/ evaluation body to ensure that compliance issues/concerns were appropriately evaluated, investigated, and resolved

Monitored and coordinated compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends Identified potential areas of compliance vulnerability and risk, developed/implemented corrective action plans for resolution of problematic issues, and provided general guidance on how to avoid or deal with similar situations in the future

Provided reports on a regular basis and informed the Compliance Committee of the Board and senior management of the operation and progress of compliance efforts Ensured proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate or required

Instituted/ maintained an effective compliance communication program for the organization, including use of the compliance hot line; encouraging heightened awareness of Standards of Conduct and promoting understanding of new and existing compliance issues and related policies and procedures Worked with Human Resources to develop an effective compliance training program, including introductory training for new staff and ongoing training for existing employees Monitored the performance of the Compliance Program on a continuing basis, taking appropriate steps to improve its effectiveness

Education

MASTER in SCM--SUPPLY CHAIN /TRANSPORTATION MANAGEMENT APU - Houston, TX

April 2017 to April 2019

MPA

Northern Kentucky University - Highland Heights, KY Bachelors of Arts

Thomas More College - Crestview Hills, KY

Skills

•Forecasting and predicting, •Identifying problems, •Solving problems, •Setting goals,•Defining needs and requirements,•Analyzing information,•Developing evaluation strategies, •Demonstrating cognitive flexibility, thinking outside the box

Certifications/Licenses

Lean Green Belt Six Sigma Certification

Managers for leadership in the emerging, rapid and continuous improvement environment found in leading service within the company.Having the potential to successfully guide team toward operational excellence within the company.



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