Catherine Hadfield

**** ******** *****

Harrisburg, NC 28075

980-***-****

adzbsq@r.postjobfree.com

SUMMARY

Over 20 years of customer service experience

Medical billing and collections

Experience in Epic, Star and IDX

EXPERIENCE

Meduit, Charlotte, NC 09/2019 to 06/2023

Patient Accounts Representative

Answered inbound calls for patient billing inquiries

Documented inquiries for physician and facility bills

Assisted callers to resolve issues with billing

Concentrix 10/2016 to 09/2019

Member Service Representative

Provide routes for members

Investigate billing issues/complaints.

Assist test fleet drivers with logging issue with their vehicle

Jon Barry and Associates 06/2015 to 08/2016

Customer Payment Solutions

Reviewed patient billing and offered payment options

Investigate billing issues/complaints.

Contact patients to update and correct demographic information

Novant Health, Charlotte, NC 04/2013 to 06/2015

Customer Payment Solutions

Analyze patient accounts, performs follow up with insurance agency

Correspond with insurance agency to verify balance and payments

Contact patients to update and correct insurance information

Mid Carolina Cardiology Novant Health, Charlotte, NC 02/2003 to 04/2013

Customer Payment Solutions/Collections

Reviewed and compiled accounts to be sent to outside agency

Corresponded with outside agency to verify patient balance and payments

Provided customers with explanation of benefits and payment resolution options

Aetna US Healthcare, Dover, DE 02 /1998 to 12/2002

Customer Service Professional

Verified medical and dental coverage for members and providers

Assisted health care providers with claim status and payment information

Assisted patients with coverage and payment information

Catalog Resources, Dover, DE 1997 to 1998

Customer Service Professional

Processed customer orders for seven different catalogs

Provided customers with information regarding merchandise

Aided customers with problems with orders.

EDUCATION

Kutztown University, Kutztown PA

Bachelor of Science - 1990

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