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Chief Clinical and Experience Officer

Location:
Flushing, NY
Posted:
August 29, 2023

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Resume:

Amalia O. Karadimas, RN MS...

917-***-**** • adzbsm@r.postjobfree.com • www.linkedin.com/in/amalia-lia-karadimas-rn-ms/ Nursing, Healthcare Informatics Innovator, and Clinical Information Systems Executive with superior academic and industry credentials in both the public and private sector. Noted for driving change and innovation in Healthcare Informatics at the enterprise level. A leader with a passion for developing people and leveraging the latest advances in technology to optimize the clinician and patient experience. Ideally suited to leadership roles in Healthcare Services, Healthcare Applications, or Medical Device companies requiring a high-level strategist who functions as a trusted advisor and strategic partner to the highest levels of management at the nexus of healthcare, business, and technology.

§ Boldly Taking Organizations to the New Frontiers of Healthcare Informatics: Integrated Innovative Telemedicine concepts into the Healthcare Informatics Systems of New York's largest health system. Launched Telepsychiatry and Telestroke services long before the genesis of the COVID-19 pandemic. Currently taking the practices and products of a privately held developer of a healthcare event management and control platform into the 21st century.

§ Partnering with Business to Optimize the Performance of Hospital Enterprise Clinical Workforces: Established development partnerships with Allscripts Mobile, Imprivata, and Microsoft strategy and development teams to develop innovative applications and interactive tools for the enterprise clinical workforce.

§ Building and Leading High-Performance Teams: Built and led highly matrixed teams with as many as 50 professionals addressing the Healthcare Informatics needs of as many as 70,000 employees and 15,000 physicians in networked health systems with as many as 23 hospitals and 600 outpatient facilities.

§ Providing Exemplary Leadership at the Enterprise Level: Developed design, requirements, and work-flow specifications for high-level Healthcare Informatics projects at Northwell Health, New York Presbyterian Medical Center, and New York Hospital Medical Center of Queens. Evaluated, selected, and implemented mobile technology, tablets, and hardware accessories used by clinicians across multiple venues and levels of acuity. A Record of Leadership in Healthcare Delivery and Healthcare Information Technology

§ Large-Scale Business and Healthcare Strategy

§ Healthcare Informatics

§ Change Management Innovation Management

§ Software Configuration and Implementation

§ Corporate Communications Business Partnering

§ Collaborative Technologies

§ Services Startup and Management

§ EHR RAS SCM

§ Organizational Development Restructuring

§ Talent Management

§ High-Performance Teams and Committees

§ Mobility Telehealth

§ Risk and Care Management Compliance

§ Large-Scale Program and Project Management

Adapting Technologies that Optimize Clinical Workflow and Streamline Critical Processes CONNEXALL, Toronto, Canada 2022 – Present

CHIEF CLINICAL AND EXPERIENCE OFFICER

Brought on by senior management to help modernize the organization and bring its practices and products into the 21st century. Direct a team of project managers, technical support, clinical solutions specialists, and implementation engineers operating out of locations in the US, Canada, and Portugal focused on supporting continuing development of an event management and control platform intended to deliver hospital-wide interoperability to people, systems, tasks, and devices.

§ Leverage more than two decades of success improving clinical workflow in major East Coast healthcare employers to improve product functionality by aligning team efforts and product features with the needs of the customer.

§ Play a key leadership in a world-class management team comprised of professionals in Sales, Human Resource Management, and In-House Legal Counsel. Provide inspirational leadership to a global development and support organization with both FTEs and Contractors as well as in a formal PMO that optimized development and support efforts. NORTHWELL HEALTH, Manhasset, NY 2012 – 2022

CLINICAL COVID-19 RESPONSE TEAM MEMBER – FLEXSTAFF CAREERS (2020 – 2022) Provided COVID-19 results and education to >80,000 employees and the public. Assisted colleagues in locating and distributing the most up to date COVID-19 information and policies across a tristate territory with 24 hospitals and >1,000 outpatient locations.

REGIONAL DIRECTOR: CLINICAL INFORMATION SYSTEMS (2012 – 2019) Facilitated rollout of Electronic Medical Records and Clinical applications across the Eastern Region of New York state’s largest health system with 23 hospitals, 800 outpatient facilities, 74,000 employees, and 15,000 affiliated physicians. Directed global Delivering Systemic Healthcare Informatics that Enhance Inpatient, Outpatient, and ER Patient Care Outcomes Amalia O. Karadimas, RN MS Page 2

projects and regional initiatives that improved the quality, reliability, scope, and delivery of Clinical Information Systems supporting the operations of seven regional hospitals while serving as “voice of the customer” in all strategic initiatives and adroitly managing executive-level relationships across IT, the enterprise, and external organizations. Directed large interdisciplinary teams pooled from Hospital Clinical Areas and the corporate technical side.

§ Co-authored a Technologies Service Line strategy that fueled development an Enterprise IT Collaborative Technologies Committee and creation of Northwell’s Collaborative technologies vertical.

§ Implemented TeamSTEPPS training across the IT department while serving as one of 10 Master Trainers. Served as founding member of a CIO Advisory Group focused on improving the IT employee experience and environment. Enhanced clinical communications by pioneering the utilization of Microsoft Teams in an inpatient setting.

§ Played a key role in creating a comprehensive table of operations for the Clinical Informatics Department as well as pillars of practice focused on staff and customer education/development, technology innovation, professional practice, and application optimization. Created an IT Site Support Analyst Team; developed the team’s strategy, scope, operations, job descriptions, and an analytics tool for tracking trends and issues.

§ Led IT initiatives that improved healthcare delivery in areas including Mental Health, Stroke Treatment, Medical Records, and Clinician Communications. Planned and led development of technology-based systems for areas including Barcode Medication Administration (Allscripts), Remote Psychiatric Diagnosis (Telepsych), Remote Stroke Diagnosis (Telestroke), Mobile Electronic Health Records (Allscripts Mobile EHR), Clinician to Clinician Secure Mobile Communication

(TigerConnect and Microsoft Teams), and Employee Training (TeamSTEPPS). NEW YORK PRESBYTERIAN MEDICAL CENTER, New York, NY 2010– 2012 DIRECTOR: NURSING INFORMATICS, CENTER FOR PROFESSIONAL NURSING PRACTICE Brought on to streamline processes supporting the Informatics Department and local hospital committees at one of the largest hospitals in New York City. Optimized delivery of Nursing Informatics across this multihospital system with more than 6,500 affiliated physicians, and 20,000 employees while promoting adoption of the latest advances in healthcare technology.

§ Enhanced Healthcare Delivery by teaming with business and senior industry leaders to adopt best practices, leverage emerging technologies, and promote knowledge sharing. Chaired an Enterprise Informatics Committee that focused on improving Clinical Information Systems compliance with policies and regulations.

§ Optimized patient safety, care, and operational efficiency. Advised a cross-campus, interdisciplinary collaborative on innovative technology that increased nurses’ time at bedside and enabled real-time access to patient information.

§ Improved response time, staffing, and the patient experience. Partnered with the analytics team to create a Patient Acuity dashboard that served as an effective staffing and care assignment tool. Teamed with PatientSafe Solutions’ developers to create and implement mobile mother/baby patient identification and milk matching labeling systems.

§ Reduced nursing documentation volume and time, increase nurses’ time at bedside, and accelerate system modifications by upgrading the Allscripts system. Optimized patient safety by implementing a Mobile Barcode Medication Administration system.

§ Built and led a high-performance Nursing Informatics team that drove uniformity between systems and supported interoperability and seamless data exchange across electronic health record systems. CAREER NOTES – NYHQ

Early experience at New York Presbyterian Queens Hospital in increasingly responsible roles including Staff Nurse (2001), Assistant Nurse Manager (2001 – 2003), Clinical Analyst – Nursing (2003 – 2005), Clinical Systems Analyst: Information Services

(2005 – 2008), and Clinical Systems Project Manager, Information Services (2008 – 2010). As Clinical Systems Project Manager, played a pivotal role in the development, launch, and management of the Clinical Information Systems division of Information Services. Assisted in developing team structure, help desk procedures, and 24- hour, on-call coverage protocols. Implemented and maintained an Eclipsys Sunrise Clinical Portal (RAS). Installed MedNotes in a hospital-owned practice. Spearheaded application code upgrades of Cerner FirstNet, RadNet, and PharmNet applications.

Education, Certifications, Affiliations, and Awards MS, Executive Program for Nursing and Healthcare Management, Long Island University, Brooklyn, NY BS, Nursing, Adelphi University, Garden City, NY

Registered Nurse, New York State, License #440057-1 Member: HIMSS, GNYONE, AMIA, ANA, ANIA-CARING/Emergency Nurses Association (ENA) Winner of the 2016 Northwell IT Innovation Award

Thought Leadership

A featured presenter on “Nursing, Technology, and Meaningful Use” at NYP System CNO Forum and on “Documentation in the Electronic Plan of Care” at Eclipsys National User Network. Featured participant and contributor to discussions on Nursing, Technology and Meaningful Use at Nassau Queens Emergency Nurse Association Education Day.



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