Bonita Beachum

**** ******** ******

Springfield, Ohio 45506

Phone: 937-***-****

E-mail: adzbs8@r.postjobfree.com

Summary of Qualification

Administrative Specialist with over 10 years’ experience in customer services and expertise in operations support, human resources, paralegal, legal assistant, case management.

Human Resource Software HRMS, Intuit Quickbooks, Oracle Taleo and Peoplefluent Performance

Professional History

Results CX, Customer Service Rep / Call Center 10/2022- present

Document customer calls in the database system, assist in resolving serious complaints and

escalate calls.

Assist members with correcting errors with Medicare.

Assist customers with their coverage on their health care policy.

Equifax, Unemployment Determination Specialist 08/2021 – 09/2022

Act as a liaison between our customers and State unemployment agencies

Responsible for analyzing and responding to unemployment-related documents within predetermined time limits

File written appeals to a State agency with all pertinent details within the time frame allowed by the State or departmental procedures

Copart, Human Resource Specialist 09/2017 – 07/2021

Liaise between department or other groups to improve functions or communication.

Prepare or maintain employee records related to events, such as hiring, termination, leaves, transfer or promotions.

Address employee relations issues, such as harassment allegation, work complaints or other employee concerns.

Pratt Industries, Customer Service Rep 02/2011 – 09/2017

Internal scheduling within the sales/production department in a timely order of materials for production.

Project pricing / provide quotes to customers.

Responded to customer questions, complaints and follow-up within a timely manner.

Bonita Beachum

Phone: 937-***-****

E-mail: adzbs8@r.postjobfree.com

Military

United States Army 09/1988 – 06/ 2004

Administrative Assistant / Transportation Operator

Communicated with military personal and other government officials to answer questions, disseminate, and explain information, take orders, and address complaints.

Type, formatted, proofread, and edited correspondence and issued military identification cards and benefits documentation using computers.

Managed military equipment, distribution of supplies, monitored inventory, ordered materials, supplies, and services.

Operated various military vehicles with a capacity of at least 26,001 pounds Gross Vehicle Weight (GVW).

Systemically check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.

Learned and utilized the fundamentals of teamwork, leadership, safety, and quality control.

Maintained accountability and serviceability of thousands of dollars’ worth of military equipment and sensitive equipment with no losses.

Education

Franklin University Expected graduation, December 2023

Bachelor of Science, Human Resource Management

Clark State Community College 06/2010

Associates of Business, Human Resource Management

Edison Community College 05/2010

Associate of Applied Business in Legal Assistant / Paralegal

Contact this candidate