Customer Service Representative
Resume:
Timera Muldrew
Houston, TX *****
adzbs5@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Work from Home Customer Service Representative
Continuum Global Solutions - Houston, TX
June 2023 to Present
As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Cashier/Customer Service
Walmart - Magnolia, TX
November 2022 to Present
Delivery Driver/ Driver
Uber - Houston, TX
January 2022 to Present
• Delivered a wide variety of orders, including Food and Groceries Sheet Metal Worker
Daikin Comfort Technologies - Waller, TX
February 2023 to June 2023
Consults blueprints, work orders, and/or schematics to safely construct specified structure; develops additional sketches if needed
Data Entry Supervisor
Beacon Hill Staffing - Houston, TX
February 2022 to June 2022
I was responsible for making outgoing calls to clients in my list to see if they qualify for Energy Assistance. Order Taker work from home
TSD Global - Magnolia, TX
July 2021 to November 2021
I took order online for different restaurants
Work from Home Customer Service Representative
Continuum Global Solutions - Magnolia, TX
December 2020 to March 2021
I worked for continuum global solutions with cvs Health Solutions as a Work from Home customer service representative
Alorica Customer Service Representative
Alorica - Humble, TX
August 2019 to December 2020
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Texas workforce commission
One support - Houston, TX
July 2020 to November 2020
Customer service representative
Caregiver
Parker Caregiving - Humble, TX
February 2020 to May 2020
I work for a lady that takes care of mentally disabled people, I work to help them through the day from hygiene to medication, and did house keeping.
Amazon Warehouse Associate
Amazon - Houston, TX
October 2019 to November 2019
tasked with wrapping and sealing the shipment once the proper items are inside and ensuring that the package is tagged properly and sent to the correct place, along with being marked with a weight and time-stamped.
Coffee Barista
Peet's Coffee & Tea - Houston, TX
January 2019 to April 2019
Objective
Obtain a position in a customer service environment where I can use my strong customer service skills, sales skills, organizational skills and ability to work with people Highlights
Customer service skills
Basic computer skill
Sales skills
Ability to work with people
Ability to work in a fast pace work place
Verbal and written communication skills
Organization skills
Work History
Latrell’s Peet’s Coffee
Cashier
February 2019 – April 2019
2800 N Terminal Rd, Houston, TX 77032
Receive and disburse money. I use electronic scanners, cash registers, or related equipment. Processing credit or debit card transactions and validating checks. Swiss port – 18406 Security Rd. Houston, Texas
Cargo Warehouse Ramp Services Agent
January 2018 – August 2018
Job Description: Organize warehouse and storage facilities; arrange warehouse handling equipment and load/unload air cargo. Maintain the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies. Load/unload air cargo from/to trucks. Prepare and palletize cargo as needed. Make sure paperwork related to the cargo is correct. Assure proper handling and delivery of cargo and operation of related equipment. Follow Dangerous Goods Requirements and Regulations. Comply with Swiss port Standard Operating Procedures and Policies. All other duties as assigned
Burlington Coat Factory 12005 Northwest Fwy. Houston, Texas Sales Associates and Cashier October 2017 – January 2018 Burlington Coat Factory 6430 Eastex Fwy, Beaumont, TX 77708 Sales Associates and Cashier February 2016-June 2016 Job Description at Burlington include providing great customer service to customers, working the sales floor, assisting customers with sales decision, meeting sales goals and cash handling on the cash register. Work Related Experience: Office Aide: I worked in the school office assisting the receptionist and assisted the counselor in filing documents, organizing electronic and hard copy files and answering telephone. Education:
Hooks High School, Hooks, Texas 2010 – 2014 High School Diploma awarded in June 2014 GPA: 3:521 Career Technical Education: Hooks High School, Hooks, Texas Professional Communication, Law Enforcement 1
Cosmetology:
Texarkana College Texarkana, Texas 2013, 2014 Certificate Academy of Hair Design academyhairdesign.net
7/2015 – 7/2016 Certificate
3141 College St Ste A10, Beaumont, TX 77701 409-***-**** I learned how to build a makeup kit. How to waterproof makeup. How to determine facial shapes and characteristics; shades and undertones. How to apply eyeliner, mascara, and blush; I learned about facial contouring using highlights and shadows; I learned how to accent the lips and use the natural curves of the face to create a look; I, also, learned about skin care routines and how to maintain healthy skin once the makeup comes off.
Cargo Warehouse Ramp Services Agent
Swissport - Houston, TX
January 2018 to August 2018
Cargo Warehouse Ramp Services Agent - Swissport - Houston, Texas Humble, TX 77338
January 2018 - August 2018
Job Description: Organize warehouse and storage facilities; arrange warehouse handling equipment and load/unload air cargo. Maintain the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies. Load/unload air cargo from/to trucks. Prepare and palletize cargo as needed. Make sure paperwork related to the cargo is correct. Assure proper handling and delivery of cargo and operation of related equipment. Follow Dangerous Goods Requirements and Regulations. Comply with Swissport Standard Operating Procedures and Policies. All other duties as assigned
Sales Associates and Cashier - Burlington Coat Factory - 12005 Northwest Fwy Houston, Texas 77092
Sales Associate and Cashier
October 2017 to January 2018
Job Description: As sales associate and cashier I handle a multitude of duties, including making sales, handling payments, working in the stockroom and making sure merchandise is displayed correctly. I am passionate about customer service capable of absorbing a great deal of detail about the products I sell. My job includes demonstrating how products are used and explaining the benefits of buying them. I make sure items are displayed in a manner that draws a customer's interest, stock shelves and monitor inventory, running credit cards and taking a customer's cash and making change. I am professional, courteous, motivated and possess a positive attitude toward my job. I have strong communication skills, ably providing detailed information and answering customer inquiries. I have a basic understanding of math, along with the technical skills needed to operate the register.
Sales Associates - Journeys Shoe Store
6155 Eastex Fwy Ste 516 Beaumont, TX 77706
July 2015-April 2016
Job Description: Sell shoes in a retail store. I interact with customers and I am passionate about customer service. I run a cash register and display shoes. I am aware of a wide array of footwear. I often recommend shoes to customers, based on a customer's preference. I measure a customer's foot and attempt to find the right fit. I am responsible for arranging and storing shoes. I am energetic, motivated and resilient. I am friendly and organized. I possess basic math skills that's needed to chart sales. I collect a customer's money and make change. Sales Associates - Burlington Coat Factory - Beaumont, Texas 6430 Eastex Fwy, Beaumont, TX 77708
Babysitter
At Home - Hooks, TX
October 2007 to July 2016
I’ve had multiple years of babysitting. From babysitting family members, to friends children multiple periods of time. I’m very responsible when it comes to in house babysitting. Willing to learn more! Sales Associate and Cashier
February 2016 to June 2016
Job Description: As sales associate and cashier I handle a multitude of duties, including making sales, handling payments, working in the stockroom and making sure merchandise is displayed correctly. I am passionate about customer service capable of absorbing a great deal of detail about the products I sell. My job includes demonstrating how products are used and explaining the benefits of buying them. I make sure items are displayed in a manner that draws a customer's interest, stock shelves and monitor inventory, running credit cards and taking a customer's cash and making change. I am professional, courteous, motivated and possess a positive attitude toward my job. I have strong communication skills, ably providing detailed information and answering customer inquiries. I have a basic understanding of math, along with the technical skills needed to operate the register.
Cosmetologist
Cosmetology - Texarkana, TX
2013 to 2014
Certificate
Academy of Hair Design academyhairdesign.net 7/2015 - 7/2016 Certificate 3141 College St Ste A10, Beaumont, TX 77701 409-***-**** I learned how to build a makeup kit such as, the types of makeup and brands you'll need for different types of makeup gigs. How to waterproof makeup. How to determine facial shapes and characteristics; shades and undertones. How to apply eyeliner, mascara, and blush; I learned about facial contouring using highlights and shadows; Different looks for the eyes, eyelashes, and eyebrows; The best practices for shaping eyebrows and false eyelash application; I learned how to accent the lips and use the natural curves of the face to create a look; I, also, learned about skin care routines and how to maintain healthy skin once the makeup comes off; methods for sanitizing your brushes and makeup kit.
In-Home Caretaker
Independent
Education
Associate in Cosmetology
Academy of Hair Design-Beaumont - Beaumont, TX
August 2015 to July 2016
High School Diploma
Hooks High School - Hooks, TX
2010 to 2014
Skills
• EXCEL (5 years)
• MICROSOFT WORD (5 years)
• POWERPOINT (5 years)
• WORD (5 years)
• ENERGETIC (5 years)
• Bookkeeping (4 years)
• Customer Service (5 years)
• Cash Handling (10+ years)
• Basic Computer Skills (10+ years)
• Sales (5 years)
• Receptionist (5 years)
• Call Center (Less than 1 year)
• Modeling (2 years)
• Networking (2 years)
• Microsoft Office (5 years)
• Typing (10+ years)
• Makeup Application
• Hair Styling
• Basic Math
• Shipping & Receiving (3 years)
• Load Balancing
• Video editing
• Social media management
• Windows
• Customer support
• Presentation skills
• Clerical experience
Certifications and Licenses
Cosmetology
July 2016 to Present
Assessments
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer Skills: Proficient with Microsoft Word, Excel, and PowerPoint, and Internet Other Qualities: I am energetic, hard working, willing to learn and accept constructive criticism. I have a strong motivation for advancing in a career. I enjoy contributing to a team effort and creating a good working environment.
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