Skills

Destiny Matthews

Atlanta, GA *****

470-***-****

adzbrc@r.postjobfree.com

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Certified in Microsoft Word

Excellent

Certified in Microsoft PowerPoint

Excellent

Certified in Excel

Excellent

Achieved established goals

Excellent

Leadership

Excellent

Ability to multi-task, while being attentive to customers Excellent

Solid communication and interpersonal skills

Excellent

Ability to co-labor and take initiative independent or direct supervision Excellent

Order fulfillment

Excellent

Strategic sales knowledge

Excellent

Money handling abilities

Excellent

Sales expertise

Excellent

Work History

Report preparation

Excellent

Complaint resolution

Excellent

2023-06 - Current Customer Service Representative

Vxi global solutions

Remote

Help patients understand their pharmacy benefits better Help keep track of patient interactions

Ensure patients are equipped with the best advice

Boost customer service satisfaction

Increase Operational Efficiency

Reduce Customer Affiliation

2023-02 - Current Customer Service Representative

Amazon, Atlanta, GA

Receive, pick, and stow customer orders, process returns, and prepare for delivery

Assist customers with questions they may have

Work through problem-solving scenarios for customers Maintain a clean, safe, and organized workspace

Manage responsibilities for a Locker+ location, including opening and closing site

Use technology like smartphones and handheld devices to sort, scan, and prepare orders Receive truck deliveries

2023-05 - 2023-07 Package Handler

FedEx, Norcross, GA

Sorts packages and stacks them on pallets

Adheres to all warehouse safety guidelines

Loads and unloads packages at the warehouse

Makes sure all packages are properly packed and loaded 2021-10 - 2022-12 Stylist/Cosmetics Sales Representative Love Lace Wigs, Decatur, GA

Product Knowledge and education

Anticipate client needs

Product promotion and advertisement

2021-10 - 2022-04 Server

Education

Gentlemen's Club, Atlanta, GA

Familiarizing guest with menu and daily specials

Accurately recording food and drink orders

Menu knowledge

Ensuring customer satisfaction while multitasking and remaining professional and courteous in a fast-paced environment

2019-11 - 2020-07 Sales Associate

Sally's, Tallahassee, FL

Offer help and provide direct assistance to customers Introduce promotions and opportunities to customers 2019-12 - 2020-05 Hookah Server

Shisha Cafe, Tallahassee, FL

Present the menu and help customers select flavors, food, and drinks Prepare and deliver order

Provide a welcoming environment

2019-03 - 2019-10 Beauty Advisor

Dillard's, Fort Walton Beach, FL

Greet customers and respond to questions

Increase store sales

2018-05 - 2018-08 Cashier

Kmart, Fort Walton Beach, FL

Operate cash registers

Manage financial transactions

Balance drawers

2016-05 - 2016-08 Sales Associate

Adidas, FL

Direct customers to store merchandise

Maintain an orderly appearance through the sales floor Supervise sales transactions

Perform admirative duties when necessary

2018-08 - 2019-05 Associate of General Studies

Mississippi Gulf Coast Community College - Perkinston GPA: 3.23

2014-08 - 2018-05 High School Diploma

Choctawhatchee High School - Fort Walton Beach, FL GPA: 3.51

2022-06 - 2012-05 Master

Empire Beauty School - Tucker, Ga

Contact this candidate