LORIE D COLEMERE

*** * **** * ******* Utah

801-***-**** adzbr9@r.postjobfree.com

Objectives

I am a self-motivated, detail oriented, customer friendly individual seeking a career position where I can implement my earned skills and knowledge. I have extensive experience in providing extraordinary customer service, Homecare, Scheduling, Banking/Accounting, and Medical billing.

Experience

Intermountain Healthcare - Homecare SLC, Utah Nov. 1996 - present

Service Coordinator

Coordinate day-to-day delivery of Supportive Scheduling services for Northern Utah and Southern Idaho Home health/Hospice locations (Ogden, Logan) including daily scheduling of patient care visits, enter and maintain clinician working/model calendars, build and maintain area teams, etc.

Establish and maintain customer/client relationships to ensure timely updates are provided and implementation actions are taken.

Coordinate with office managers to individualize processes/procedures to meet specific needs

Assist in developing and maintaining clinician scheduling and on-going adjustments

Serve as a point of contact for managers and clinicians to coordinate patient care visits

Process daily auto-scheduling report system-wide to schedule patient visits and determine future staffing needs

Provide extraordinary customer service – Answer incoming calls from patients, managers, and clinicians; place outbound calls to coordinate patient care.

Skills

Customer service oriented

Able to work in a dynamic and demanding, fast-paced environment

Strong work ethics and high integrity

Possess effective communication skills, and work well with others at all levels

Work effectively with limited supervision and in a team environment

Calm and accurate under pressure, able to make sound responsible judgment decisions

Computer skills, outlook, Microsoft Suite, McKesson Horizon, AS400, PowerPoint, Visio, Citrix

Ogden Clinic Ogden, Utah Nov. 1994-Nov. 1996

Insurance Consultant

Provide superior customer service

Reconciliation – prepare daily bank deposit, reconcile bank statements

Collect and Apply payments to patients accounts

Research – research and resolve patient complaints and insurance issues

Itemize accounts

Skills

Customer service oriented

Working knowledge of accounts receivable/payable

Ability to troubleshoot problems and provide/address solutions to customers

Switch board operator

America First Credit Union July 1983-October 1994

Lead Teller/Supervisor

Provide excellent customer service with high customer satisfaction

Provided account status data to customer inquires

Performed various accounting transactions and reconciliation tasks; accepted and processed customer deposits and loan payments

Opened the credit union each morning and secured the financial institution nightly

Skills

Strong communication skills – written and verbal

Expert in recognizing and resolving problems

Adept in the operation of office/banking equipment including 10 key, fax machine, credit rating machine, etc.

Trained and supervised new hires

Detail oriented, ability to prioritize tasks/duties

Team player

Education

Weber State University – General Studies Ogden, Utah

Clearfield High School – Diploma Clearfield, Utah

References

Kristee Robbins, Intermountain Homecare (801)385-***-****

Brenda Hunt, Intermountain Homecare 801-***-****

Mike Allred 801-***-****

Carolyn Krey, Intermountain Homecare 801-***-****

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