Michael Wagner Brookfeild, WI ***** adzbqc@r.postjobfree.com 414-***-****

Experience

Klein Construction New Berlin, WI (during covid to avoid getting covid 19)

Sub Contractor April 2020-Present

●Responsible for home remodeling, keeping within quoted budget, and getting projects done within time frame

●Learned how to cut tile, drywall, moldings, glass, siding, soffit, fascia and install them

●Completed several total gut and remodeling of bathrooms and kitchens

●Painted both interior and exterior of homes and apartments

●Tuck-pointed foundation of garage

●Installed light fixtures, outlets and toilets

●Escalated issues that may arrive or foresee future issues with projects and daily work

●Multi-tasked and capable of shifting priorities quickly

MBA/ Merchants Benefit Administration- Scottsdale, AZ Customer Service rep. December 2019 to April 2020

●Managed positive member and provider experience

●Answered incoming calls, respond to customer emails and update accounts as required

●Provided product and service information to customers

●Processed payments to member accounts & refer members to portals to access benefit information

●Trained new employees on the phones, email and computer systems

●Devised new employee training system

Neck Hammock - Scottsdale, AZ

Customer service rep. December 2018 to November 2019

●Responsible for diagnosing and documenting customer's technical and "How To" problems and resolving, educating, escalating or assigning problems to the appropriate area

●Educated customer on how to avoid future related problems and may serve as customer's contact for status and/or customer concurrence of problem resolution

●Used knowledge-base and documentation systems to troubleshoot, resolve, document, and/or research incidents via phone and email as well as solved ordering conflicts, cancellations, refunds and any shipping related issues

●Developed an extensive working knowledge of software applications (Zendesk) for training purposes

●Ability to work quickly under pressure & easily adapt to new policies and procedures

●De-escalate and assist with lost orders, incomplete shipments and multiple high attention issues that need immediate help

●Following up and communicating status of orders to internal and external customers

GE Healthcare - Waukesha, WI

Sales Assistant June 2014 to December 2018

●Evaluated and responded to website inquiries with detailed and enticing emails as well as phone calls leading up to scheduling appointments for outside sales representatives

●Executed phone consultations with business owners to establish/uncover a need

●Often worked overtime to help finish quarterly audit and make sure deadline was met

●Strong pipeline management skills, with over 150 businesses

Sold consultatively and made recommendations which best align to the prospective prospects' needs

Regis Marketing Group- New Berlin, WI Marketing Executive August 2008- May 2014

●Responsible for providing meeting monthly goals, making sure we meet our sales quotas, and Motivating Relationship Managers

●Coordinated needs for presentations and sales tools with Relationship Managers

●Participated and plan new account acquisitions by helping with sales calls and planning appointments

●Met with Relationship Managers to provide feedback, go over monthly objectives and plan how to achieve monthly sales quotas and desired results

●Maintain inventory and coordinate delivery of materials for trade shows

●Developed and find the types of programs to achieve the goals of our clients

ARI- MILWAUKEE, WI

Dealer Marketing Specialist November 2007-July 2008

●Responsible duties include marketing for clients and helping them generate new business

●Designed and sold websites for companies in motorsports, powersports, and outdoor power

●Created marketing plans to drive traffic to websites, advertise current events and promotions

●Built and maintained professional relationships with prospects and existing clients

●Displayed the ability to thrive in a team sales environment and present technology based products

●Designed event specific marketing materials as well as led trade show exhibits

ROCKWELL AUTOMATION- MILWAUKEE, WI 6 MO. CONTRACTED JOB WHILE IN SCHOOL MARKETING ASSISTANT APRIL 2006- OCTOBER 2006

●Responsible duties included marketing for four marketing engineers product lines, as well designing and ordering the materials needed to market their products, and keeping track of the “Mod Center” training program locations and their graduate

●Forecasted sales of a new product line

●Performed competitor comparisons for a variety of automation products

●Identified other companies that produce similar products for purposes of brand labeling

●Created employee procedures manual for Marketing Assistant position

●Consolidated various product promotional material into an easy to use guide for presentations

●Maintained inventory and coordinated delivery of materials for industrial trade shows and distributor modification training

Education

University Of Wisconsin-Milwaukee

●Bachelor in Business Administration Marketing Major

●President of CEO (Collegiate Entrepreneurship Organization)

●Secretary of AMA (American Marketing Association)

●Member of Marketing Research Society

Skills

●Microsoft Word, Microsoft Office, Excel and PowerPoint

●Cultivating and sustaining productive business relationships and influencing decision makers

●Experience with emotional intelligence and bringing out others strengths

●Strong business acumen: problem solving, critical thinking, and management in business

●Great at handling multiple priorities and duties in a fast-paced, time- critical, rapidly changing environment with minimal daily oversight

●Results- and deadline-oriented and a self-starter able to make informed decisions on my own

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