JUMANA MALA

LINKEDIN PROFILE linkedin.com/in/jumana-mala-494a82231

ADDRESS DOWNERS GROVE, IL

PHONE (847) 943 – 9052

EMAIL adzbqb@r.postjobfree.com

WORK AUTHORIZATION US - CITIZEN

WORK SUMMARY:

• 5+ years of experience in Quality Assurance and Software testing in Manual and Automated testing environment

• Expert in Software Quality Assurance in Manual and Mobile testing with knowledge of Functional GUI, Integration, System, Regression, E2E, Database testing and UAT testing

• Excellent in design, development and execution of QA Test plans, Test cases and Test strategies

• Proficient in analyzing the SRS (Software Requirement Specifications) Functional Design Documents and AUC

(Application Use Cases) to formulate Test Plans, Test strategies and Test Cases for Manual and Mobile Testing

• Strong SDLC background with Waterfall Model and Agile/Scrum processes

• Expert in Mobile testing for Android and IOS applications and development of test cases, scenarios, and strategies for mobile testing

• Well experienced in negative testing hybrid, mobile web applications

• Over 2 years of experience in testing mobile apps with android and IOS platform

• Installing and configuring the Android/IOS Emulator

• Excellent communication skills with Off-shore Business and QA Teams

• Outstanding work experience with Business Analyst, and development groups in analyzing business specifications and in working with other teams to resolve technical and end-user issues.

• Efficient in understanding and interpreting Business and Technical Requirement and Specifications

• Proficient at adjusting to changing environments and altering requirements.

• Effective analytic and methodical skills in solving challenging issues during the project life cycle and maintaining a track record in delivering results before deadlines.

• Motivated self-starter with incredible team building, leadership, and interpersonal skills

• Mentored and helped build skills in junior members/ new hires to QA Team

• Extensive experience in User Acceptance Testing (UAT), Regression Testing, System Testing, Functionality Testing, Performance Testing, Black Box Testing, GUI Testing, Sanity Testing, and Usability Testing for Web-based Clients and Server based application testing

• Expert at maintaining Test Matrix, Traceability Matrix & performing GAP analysis to verify that test cases meet the end client requirements.

• Fair performance in complex SQL queries to validate, join and update data. TECHNICAL SKILLS:

• QA Tools and Methodologies: Quality Center, Selenium Web Driver, Agile-Scrum, Waterfall

• Load Testing: JMeter, Blazemeter

• Database: SQL, Oracle

• Bug Tracking: JIRA, Rally, Bugzilla, TestTrail, SIM

• Collaboration Tool: Confluence, Quip

• Mobile Platforms: Android, IOS & Windows Phone

• Mobile Emulators: Saucelabs, Browerstack, IOS Stimulator

• Mobile Debugging: Android Studio

• Browsers: IE, Mozilla Firefox, Chrome, Safari

• Operating Systems: MS-DOS Windows, MAC, Linux

WORK EXPERIENCE:

BUSINESS ANALYST I

FIRST CITIZENS BANK NC SEPT 2022 – JUL 2023

• Worked on online Banking Business Application for Commercial advantage customers in 4 workstreams (both Web and Mobile)

o Payments and Transfers: Wires /Bill Pay/ACH Payments/Check Deposit o FRR: Fraud and Risk Reporting /Reverse Positive Pay o Pathway: Admin CX

o Migration: Commercial Loan

• Additionally worked on enhancement projects: Incoming International Wires, Book Wires, Auto Positive Pay Alerts, and Real-time Payments

• Study the requirements and user stories, turn them into test cases, determine how they will be needed to be tested, executed test cases during the sprint, and perform other testing activities: o Created and executed regression cycle/test scenarios. o Ran Automation Scripts and coordinated with the Development team to rectify the failed scripts.

o Conducted black box testing primarily SIT, UAT and PROD as needed. o Represented QA in weekly Defect Remediation calls with POs and 3rd party vendors to discuss defects and get resolution updates.

o Created Traceability Matrix for reporting purposes. o Engaged in internal new features enhancement planning discussion from a QA perspective. o Attended Weekly standup with 3rd party for Code “Drops” (customizations, configurations, defect fixes)

o Coordinated with Product Owners/ Project Managers and internal developers and IT team as needed.

• Tools Used:

o Jira: Test Cases and Regression, Defect management o Confluence: For all documentation, designs

o Teams and MS Outlook: Internal team’s communication SOFTWARE QA TESTER

AMAZON CA MAY 2022 – AUG2022

● Conducted Manual Testing for the Amazon Community Web and Mobile App for Android and iOS systems

● Went through Defect triage every week with the Product Manager

● Interfaced regularly with peers and management regarding test-related topics including the coordination of test-related initiatives with QA Test Leads, Project Managers, Development Managers, and another QA Core team

● Contributed to and monitors test planning, test preparation and scripting, and test execution according to defined best practices, standards, and procedures

● Part of the project team, attending daily standups with our Dev Engineers and QA team members

● Created test plans and test cases for various features of the App

● Went through Defect triage every week with the Product Manager

● Participated in Project retrospect after each spirit with Stakeholders.

● Project was executed using Agile methodology and used Kanban board for tracking project work

● Attended BI analysis weekly updates

SOFTWARE QA CONSULTANT

ALL STATE NORTHBROOK, IL MARCH 2020 – MAY 2022

● Coordinated with Bus. Team, Bus. Requirement Gaps Analysis, Customer Experience, and Impact Analysis of app

● Mentored and trained all QA activities to new members on the project

● Interfaced regularly with peers and management regarding test related topics including the coordination of test related initiatives with QA Test Leads, Project Managers, Development Managers, and another QA Core team

● Contributed to and monitors test planning, test preparation and scripting, and test execution according to defined best practices, standards, and procedures

● Participates in all phases of the IT Project Delivery Framework, including review of complex business and functional requirements

● Assessed risk to quality service based upon results of verification and validation

● Expertise in Back End Testing and use of UNIX Utilities

● Standardized QA Process using Testing Methodology and Process Improvement

● Preformed tests on JIRA, Quality Center and third-party tool Toad, MQ Editor

● Exhibited strong Project Management skills, test planning, test estimation, resource planning, and testing environment

● Participated in internal and external process improvement projects like QA, SIT, UAT Testing with business, marketing, and External Vendors teams

● Maintained document template libraries and internal project documents (QA Test Plan, Local procedure, QA Test Results)

QA ANALYST

BANK OF AMERICA CHICAGO, IL NOVEMBER 2018 – MARCH 2020

• Participated in Requirements, Design, Analysis meetings with DEVS and Business Teams

• Involved in planning all the Testing Activities (Test Planning, Test Estimation and Scheduling of QA Activities, Test Strategy, Test Design, Requirements Traceability Matrix, Review, Execution and Reports)

• Executed Installation Testing, Smoke Testing, Functional Testing, Regression Testing, Integration Testing, System Testing, Usability Testing, Compatibility Testing, Performance Testing and Security Testing

• Performed UAT, Pre-Production and Production testing on real devices

• Performed IOS and Android Backward compatibility testing

• Provided regular feedback/status on development and projects to Project Manager

• Published the application in production for all platforms (Android, Blackberry, IOS) using Perfecto Tool

• Performed testing on Blackberry, IOS and Android

• Identified different types of virtual devices (Emulator & Simulator) and real devices for test case validation

• Prepared presentations for Client Proposals and Monthly Status Reporting

• Coordinated Cross Team planning and running Defect Management Calls

• Experienced in using Quality Center as a defect tracking tool and defect review meeting MANUAL TESTER/UAT

ABBOTT ABBOTT PARK, IL FEBRUARY 2017 – NOVEMBER 2018

• Performed quality process within multiple projects

• Managed workflow for offshore QA team

• Collaborated with project management, development, and business teams

• Conducted Load Testing through creating, modifying, and executing scripts using JMeter, Blazemeter

• Implemented Load Test plan, collected and analyzed data with Omniture analytics

• Executed performance test with WebpageTest, PageSpeed Insights

• Created and executed automation test cases in framework based on Spock/JUnit using Groovy/Java and Selenium

• Ran automated test through Jenkins CI Server

• Utilized debugging tools such as Chrome Console, Charles Proxy

• Participating in a daily Agile stand-up meetings

• Excelled in finding, documenting, and reporting bugs, errors, interoperability flaws and other issues with proprietary and non-proprietary software

• Resolved issues with tool vendor AS400 application using 'Test Drive',

• Maintained progress notes on the sessions in Salesforce.com.

• Extensive hands-on work experience in Development, Production Support and Enhancements

• Reviewing the Test Reports and Preparing Test Summary Report

• Performed Verification and Validation testing

EDUCATION:

BACHELOR OF SCIENCE (PHYSICS), MUMBAI UNIVERSITY, INDIA

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