Customer Service Data Entry

TIFFANY VILLA

**** ** ***** ************, **

817-***-**** • ********@*****.***

PROFILE SUMMARY

Provide outstanding customer service which ultimately leads to a positive outcome for both the facility and clients. Highly skilled at answering questions and providing answers. Expert at handling difficult situations smoothly for excellent customer experiences. Exceptional work ethic and flexibility. I am

also experienced in high-pressure and fast-paced professional environments. Seeking a remote position that allows me to use my abilities to enhance and grow with the company.

SKILLS

● HIPPA Compliance

● Attention to Detail

● Time Management

● Medical Terminology

● Emotional Intelligence

● Diligent & Determined

● Creative & Resourceful

● Logical & Critical Thinking

● Multitasking & Prioritizing

● Customer Service Oriented

● Verbal and Written Communication

● Independent Decision & Judgment Making

PROFESSIONAL EXPERIENCE

Assistant Household Manager Oct 2022 – Present

● Responsible for maintaining the home and keeping things running smoothly.

● Running errands, organizing, scheduling, coordinating travel, handling household billing, purchasing gifts on the employer's behalf, and other tasks.

● Manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

● Transported clients to doctors' appointments.

● Answer phone calls, deliver messages, compose emails, and otherwise provide remote support. Setting and monitoring budgets.

Laboratory Supervisor Aug 1998- Oct 2022

Diagnostics Laboratories/ Polab (AME)/Trident Care merge

● 6 + years as Supervisor, 3 years as a Remote Supervisor, assisting call center (dispatch) and working with CSR in all areas. Supervisor with a wealth of experience in healthcare.

● Professionally trained with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Skilled at communicating, organizing, and solving problems to raise the stature and rankings of healthcare facilities.

● QA monitors and implements calls from nursing facilities, employees, customer service, and dispatch. Identify process improvements and implement changes with QA.

● Work in the field as needed due to staffing 24/7 days a week.

● Will keep apprised of AM facility clearance, including STATs, etc., and complete as assigned. Oversee the day-to-day operation of assigned programs and assure that goals, quality, and service levels are met.

● Verified data integrity and accuracy.

● Verified results utilizing reference hospitals, labs, and HUB.

● Document operational tasks and audits and report to upper management.

● Prepares and submits a weekly activity report to the Director of Operations, including onboarding, training, and recruiting.

● Attend and schedule Regional meetings.

● Manage employees’ company vehicles using Fleet when needed, assist with directions and emergency roadside assistance.

● Approve timecards and maintain the team's schedule. Including but not limited to mileage reimbursement, travel expenses, scheduling, hotels, flights, and rentals.

● Manage payroll utilizing Ultipro (UKG) ADP for several areas.

● Communicate cooperatively with all other departments, including but not limited to Laboratory, Dispatch, Courier Dispatch, Couriers, Accessioning, Customer Service, and Data Entry.

● Recruiting for medical needs (lab, x-ray), couriers, and dispatch. Onboarding, I-9 verification, and scheduling training.

Catering Manager Nov 1992- March 1995

Methodist Hospital Lubbock, TX

● Delivers and serves food at scheduled functions under the supervision of the catering captain.

● Sets up and serves at functions; cleans event area during and after events; breaks down the setup and leaves the area neat and clean; returns leftover food and equipment to the catering facility promptly.

● Distributes and collects customer comment cards for catered functions.

● Ensures guests receive friendly, courteous service at all times.

● Maintains in-depth knowledge of the complete menu and products on hand.

● Maintains a clean and safe work environment.

EDUCATION & CERTIFICATIONS

Certificate Of Training Culinary Chef (94-B) U.S. Army

Ft. Jackson, South Carolina

Medical Terminology, Billing, and Coding June 2022 - June 2023

Texas Tech, Texas

Telemetry Tech (1995)

Lamesa, Tx

Certified Nursing Assistant (1995)

Lamesa, Tx

High School General Diploma Graduated 1988

ATTRIBUTES

Proficient in Microsoft Office, Windows, Outlook, & Internet research.

Ability to multi-task, make quick decisions, and problem-solve efficiently and peacefully in high-pressure environments with precision and accuracy.

Proficient in all general office skills; Data entry, email, faxing/ filing, and operating systems.

Familiar With the Remote Communication and Collaboration Tools.

Knowledge of Medical Terminology.

Contact this candidate