HARRY HIGLEY

SURVEILLANCE TECHNICIAN / TIER * SUPPORT / CALL CENTER

CONTACT

405-***-****

adzbpv@r.postjobfree.com

SUMMARY

A hardworking, dedicated, and skilled network professional, in a fast-paced call center environment, who is providing technical analysis and Tier 1 support for Fiber to the Node (FTTN)/ Fiber to the Premise (FTTP). this problem solver talks to technicians and customers alike with various levels of technical proficiency. Maintenance and support activities including but not limited to installation and repair, trouble shooting, preventative maintenance, engineering, construction, material management, testing/analysis as needed to provide network reliability.

SKILLS

FAST PACED CALL CENTER ENVIREMENT

EQUIPMENT TROUBLESHOOTING, TESTING, AND PROGRAMMING

CRITICAL THINKING AND PROBLEM RESOLUTIONS

ANALYTICAL, AND TECHNICAL SKILL

BUILD RAPPORT WITH CLIENTS AND ALL LEVELS OF MANAGEMENT

RELIABLE, TRUSTWORTHY

WORKS INDEPENDENTLY WITH LITTLE SUPERVISION

EXPERIENCE

AT&T Irving, TX

SURVEILLANCE TECHNICIAN 2007-2023

In a Call Center type environment providing surveillance/analysis, and Tier 1 support for the U-verse Access network elements including Nokia 7330,7330I, 7340, 7342, 7360, 7367, and Ericsson BLM1500 (FTTU/FTTP); G.Fast & Ethernet MDU Properties (Out of Region & In Region); and Genband G6 (Voice Gateway). Delivering HSIA, IPTV, CVOIP, and ASE BB services. Assist Tier II support (TAC/FMT) and maintenance for 184K plus network elements across 21 States. Support for various other groups including but not limited to Customer Care USPOC / TX- SOPC / Outside forces (Deg), Inside forces (COT), IOF (inter office facilities) and Construction/IR (installation and repair). Worked maintenance tickets, assist technicians with restoral equipment within a timely manner when needed. Monitor, create, and dispatch tickets on hardware and software isolated malfunctions components on and in the network. Assist in troubleshoot all types of issues from equipment to fiber when necessary.

AT&T Tulsa, OK/Dallas, TX

NCT (Network Center Technician) 1998-2007

In a fast call center type environment NOC (Network Operations Center) performing surveillance/analysis, and Tier 1 support for Class 5 telephone switches DMS 100, DMS 200, Ericsson AXE. Coordinated with central office technicians regarding equipment outages to resolution for 21 states, assist technicians with restoral of equipment within a timely manner when needed. Monitor, create, and dispatch tickets on hardware and software isolated malfunctions components on and in the network to maintain total network reliability for new and existing services.

EDUCATION

TCC

Tarrant County College

Information Technology

2008 to 2016

Rose State College

Electronics

1991-1997, 1997

Oklahoma Baptist University

Journalism 1979-1980

Seminole Jr College

1978-1980

Journalism,

Electronics Gordon Cooper AVTS

Graduated 1978

Shawnee High School

Graduated 1978

LICENSES AND CERTIFICATES

GROL (General Radio Telephone) (lifetime)

KB5TKU / Technician (ham)

Radio Broadcast Engineer (expired, society of broadcast engineers)

TKT Certified

TMT Certified

Other Employment of Interest

Western Wireless (Voice Stream wireless, after turnup became the T mobile system)

BTS TECHNICIAN (pcs 1900)

Installation, repair, turn up and launch of Oklahoma City pcs 1900 system

Skytel/Mtel

Installation and programming and final turn up of Destineer paging system for Skytel

Site survey, talking to owners and managers to get approval of the placement of antenna, coax, and cabinet. Arranging for electrical and tower and contractors to install antennas and power if needed. Hooking up pager equipment, programing the modem and pinging with the NOC to bring the site live.

KIRC RADIO

Broadcast Engineer / Chief Operator

Made sure the Radio station were in legal limits and following rules and regulations of the FCC

Maintain test and repair of radio station equipment

Including but not limited to component level trouble shooting, installing and maintain and changing frequency of FM broadcast transmitters, HENRY 300OD, 3KW, RCA BTF 20, 20KW, GATES 7.5B (UPGRADED TO GATES 10B) 10KW. STL (microwave studio transmitter link), Remote broadcast equipment, RPU (MARTI), audio processing ORBAN 8200 & T2, moving studios and maintenance of various audio consoles and recording equipment. maintaining the remote vans sound and transmitting equipment.

Cowtown USA /Sports page

Electronic Technician / installation and miniatous repair of commercial sound equipment, audio processors, consoles, speakers, and wiring …

KSLE, KIRC, KGFF, KYKC,

Air Personality, (radio station disc jockey)

4 to 6 hours air shift, production (writing and cutting commercials of advertisers). Setting up and doing live remote broadcasts at business and community functions

Club Disc Jockey,

Disc jockey at various clubs around the Shawnee OK, area

Club Bistro, City Lights, Escadrille Club, Cowtown USA, Sports Page, to name a few

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