CHANEL RAMIREZ

Glendale, CA 818-***-**** adzbp2@r.postjobfree.com

SKILLS & ABILITIES

–Proficiency in Accounts Payables and Accounts Receivables, Bank Reconciliations, Posting payments, Printing checks, A/R and A/P reports, Commercial Medical Insurance, Medical Insurance Verification and Authorizations, Medical Billing, Electronic and Paper Billing, Government Billing, Clinical Trials, Revenue Cycle, SAP, Epic, AllScripts, MediSoft, SharePoint, Midas, CodeMetro, Kareo, and all medical group portals.

–Type 45-55 WPM, 10 Key Touch, customer service, inbound and outbound calling, cold calling, call center setting, Data Entry, Filing, Windows Office, Word, Excel, QuickBooks, Outlook, Access, Power Point.

–Debt Consolidation Law Firm, Medical Billing, Industrial and Commercial Insurance Claims, Medical Insurance Claims, MTA Claims, Remote work.

EXPERIENCE

Phone Banker, Street Level Strategy August 2022- March 2023

Work from home

- High volume of outbound cold calls, 75+ calls a day.

- Expected quota for phone banker to book appointments were 8-10 per day

- I exceeded daily quota and booked 10-23 appointments per day

- Advocating all California residents to get vaccinated for Covid-19

- Scheduled vaccine appointments

- Call center/sales/customer service/remote position

Accounting Clerk, Law Office of Harris and Zide August 2016 – March 2022

Pasadena, CA

–Managed Accounts Receivables and Accounts Payables on a daily basis

–Handled all refunds and payments reimbursements, direct deposits, non-sufficient funds and receipts

–Bank reconciliations

–Posted payments, printed checks

–Customer service; inbound and outbound phone calls.

–Worked remotely.

Medical Biller, City of Hope Hospital October 2015 – August 2016

Monrovia, CA

–Billed hospital charges for all surgeries and clinical trials

–Verified all charges, posted payments and adjustments

–Prepared, reviewed and transmitted claims using billing software, including electronic and paper claim processing

–Assisted with back billing, re-billing of claims and analyzed EOB’s on a consistent basis

–Customer services. Assisted patients, medical groups and physicians by phone

–Worked remotely

Medical Billing Assistant, McRory Pediatric Services, Inc July 2015 – October 2015

Tarzana, CA

–Processed authorizations, insurance verifications and incoming payments

–Assisted with checking in patients and provide customer service in person and by phone

–Managed paper/electronic billing and medical records in office

–Evaluated claims on denials and executed a resolution in physician’s office

Medical Biller, Community Recovery Inc. March 2015 – July 2015

Los Angeles, CA

–Processed the billing and claims follow up for substance abuse recovery center

–Managed the billing for laboratory testing, therapy sessions in full and partial facility

–Verified paid and unpaid authorizations as well as insurance verifications

–Posted payments, zero out claims, back billing and re-billed denied claims on a consistent basis

–Administered the enrollments of new clients and re-admits of patients

–Customer service with patients in person and call center, and remote work

Medical Biller, Western Drug Medical Supply September 2014 – March 2015

Glendale, CA

–Processed the billing for Durable Medical Equipment

–Sent request for DME supplies to medical groups for authorization

–Followed up on requests for authorizations sent out

–Followed up on modification for DME requests

–Customer service; inbound and outbound calls, call center

Temporary Billing Assignments March 2014 - Sept 2014

Underwriting Data Processor, CIBA Insurance Services July 2010 – September 2014

Glendale, CA

–Provided outstanding customer service via telephonic calls and built relationships with various brokers and lenders

–Processed proof of insurance certificates via data entry using Microsoft Access

–Managed incoming and outgoing mail and email as well as faxes

–Processed office supply orders on a need basis

–Crossed trained in office assistant position and maintained consistent workload during renewal periods

Claim Assistant, Cigna Group Insurance July 2008 – June 2010

Glendale, CA

Office Clerk, Hertz Corporation May 2005 – October 2007

Pasadena, CA

EDUCATION

North West College – Glendale, CA – Medical Insurance Biller Diploma 2013-2014

Glendale Career College – Glendale, CA – Computerized Office Assistant Diploma 2004-2005

Herbert Hoover High School – Glendale, CA – High School Diploma 2000-2004

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