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Customer Service Quality Assurance

Location:
Louisville, KY, 40223
Salary:
19
Posted:
August 29, 2023

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Resume:

LaQuita Kimbley ** Amherst Place 502-***-**** adzbov@r.postjobfree.com

PROFESSIONAL PROFILE

Perceptive, hard – working, and detail – oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follows policies, procedures, and guidelines to assure consistent quality. Possesses strong written and verbal communication skills. > Customer service oriented and committed to ensuring optimal client outcomes. > Manages time and prioritizes duties in fast – paced, multi – tasks environments. > Resourceful, flexible, and adept at acquiring new skills in support of company objectives. > Microsoft Word, Excel, and PowerPoint, Types 60 WPM.

Key Qualifications Basic Coding Skills for ICD/CPT, Third Party, Medicare, Medicaid, HMO, PPO, CMS1500 Claim Form Billing Cycle, Claims Appeal Process, Medical Administration Assistant, Medical Terminology patient Processing, Patient Registration, Medical Law & Ethics, Greenway EHR, HIPPA Compliance Medical Transcription, Office Accounting, Anatomy & Physiology, Meaningful Use ICD-9, ICD-10, Medical Records Management

Education Ultimate Medical Academy Associates of Science Degree/ Health Science- Medical Administration Assistant,2019

Professional Experience Ups-Louisville,Ky Airport Ramp Driver (07/2015- present) > Load packages in containers to be ready to get shipped to the customers. > Serve as Quality Trainer, train new employees and assist supervisors in stressful situations. > Operate a tug to pick up packages and take to the plane to load and ship packages to customers. > Examine containers, materials, and products to ensure that packing specifications and met. > Inspect to ensure quality and adherence to procedures. > Comply with company standards of quality assurance and quantity control. Package Handler (01/2012- 07/2015) > Trained new hires how to load containers and on safety measures. > Documented information on the packages to make sure accurate for shipping location. > Loaded materials and products into packages processing equipment. > Measured, weighed, and counted products and materials. > Transported packages to customers’ vehicles while providing exemplary customer service. > certified Forklift driver, first aid responder,



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