Marquita Jones

Cleveland, MS *****

adzboq@r.postjobfree.com

+1-662-***-****

Innovative leader with 15 years of experience in track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues. Enthusiastic individual with proven ability to lead teams of people, manage budgets, and create innovative menu items. Successfully trained and developed new staff members in customer service best practices, menu items, and food safety regulations. Committed to delivering a high-quality dining experience that exceeds customer expectations and increases overall customer satisfaction. Work Experience

Correctional Officer

Core civic - Tutwiler, MS

June 2023 to Present

I'm responsible for maintaining order and security of inmates in a correctional facility I must be able to work any shift, as you may be assigned to a variety of posts including, but not limited to, armory/key control, housing units, kitchen, medical, visitation, etc. Kitchen SUPERVISOR

MDOC - Parchment - Parchman, MS

September 2019 to March 2023

· Scheduled staff according to daily needs for functions and business forecasts.

· Evaluated condition and cleanliness of kitchen areas, delegating tasks to meet company standards.

· Performed side work duties in accordance with guidelines.

· Determined minimum and maximum stock and controlled par stocks of materials and equipment.

· Supervised kitchen staff by training, counseling and disciplining.

· Oversaw prep work to maintain food quality, plate presentation and sanitation standards.

· Rotated food products to minimize spoilage and waste.

· Inspected and sampled food for proper taste, color combination and overall presentation to maintain appeal.

· Trained workers in food preparation, and in service, sanitation, and safety procedures.

· Inspected supplies, equipment, and work areas to ensure efficient service and conformance to standards.

· Forecasted staff, equipment, and supply requirements, based on master menu.

· Supervised and participated in kitchen and dining area cleaning activities.

· Specified food portions and courses, production, and time sequences and workstation and equipment arrangements.

· Performed food preparation and serving duties for inmates.

· Educated kitchen staff on safety issues to comply with health and safety regulations.

· Assessed nutritional needs of inmates, plan special menus, supervised assembly of regular and special diet trays and oversaw delivery of food trolleys to inmates.. Assistant MANAGER

Delta Car Wash Express - Cleveland, MS

June 2016 to September 2019

· Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.

· Utilized facility tracking system to keep accurate records of completed repairs.

· Promoted safe and clean working environment.

· Maintained record accuracy by using work order reporting system. Clean and setup sub-assembly equipment and tray cleaning equipment.

· Monitored equipment and perform minor adjustments

· Performed quality checks and document in-process quality inspections on assemblies from operation

· Participated in continuous improvement efforts and lean exercises.

· Coached and mentored new employees on company policies and procedures.

· Helped oversee the daily operations of the store, managing staff and inventory.

· Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

· Oversaw daily financial transactions and managed cash flow to support profitability.

· Assisted with new employee training and conducted performance reviews to track overall progress.

· Tracked store inventories and replenished products according to demand.

· Coordinated employee schedules according to staff availability and processed time-off requests.

· Monitored sales performance to identify potential areas for improvement.

· Interviewed potential job candidates and made hiring recommendations to general manager.

· Resolved customer complaints and handled refunds and returns to promote satisfaction.. A La Carte

COOK - Cleveland, MS

February 2008 to June 2016

· Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.

· Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.

· Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

· Displayed a positive and friendly attitude towards customers and fellow team members.

· Stored and rotated food products properly, maintaining freshness.

· Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.

· Assisted with food prep tasks, maximizing downtime during off-peak periods.

· Monitored food preparation to ensure proper cooking techniques were utilized.

· Attended employee meetings, suggesting process improvements to management.

· Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.

· Observed proper plate presentation and garnish setup to meet plating requirements.

· Prepared special food items as needed for therapeutic diets.. Education

ASSOCIATES DEGREE in MEDICAL ASSISTANT CANDIDATE

Stratford Career Institute

Present

HIGH SCHOOL DIPLOMA

Eastside High School - CLEVELAND, MS, US

May 2006

Skills

• Organizational Skills

• .

• Customer Service Skills

• .

• Supervising experience

• Team management

• Leadership

• Shift management

• Cooking

• Culinary experience

Certifications and Licenses

ServSafe

CPR Certification

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