Remote Administrative Wor k

Dedicated and technically skilled business professional with more than 20 years experience, versatile administrative support skillset developed as an office manager, administrative assistant, account collections and administration. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the company’s bottom line. Offer advanced computer skills in MS Office Suite, Apple Office Suite and other applications/systems. Ability to adapt quickly to new environments, software systems and business solutions. Areas of Expertis e

Career Experienc e

Bounce Squad, Gilroy, CA 2016 - 2019

Owner operator

Financed and managed a local bounce house company to allow community support and help integrate into a diverse community who experienced a number of High Tech families, longtime residents and migratory families.

• Entrepreneur who filled the need of the local community by creating a kid friendly solution for local community events and charities as well as private events.

• Created a bounce house business that worked with the county and cities providing a safe and secure location for kids to enjoy themselves as well as get exercise.

Smile Center, Los Gatos, CA 2013 - 2018

Office Manager

Deliver visionary leadership for a local full service dental office and supporting staff.

• Management of all functions of a general & cosmetic dentistry practice in the Los Gatos CA area.

• Established a consistent collection rate of over 92% from both customers, health care insurance companies and back owed collections.

• Responsible for dental coding, claim submission for multiple insurance companies.

• Managed office staff as well as contracted personnel and outsourced resources.

• Managed daily office services as well as maintenance, doctors personal schedule as well as charity events. JBL Dentistry; Sunnyvale, CA 2012 - 2013

Office Manager

Directed and managed staff and resources for a well established general dentistry office in the highly populated area of Sunnyvale, CA.

• Management of general dentistry practice in the Sunnyvale CA area.

• Updated office to run current Dentrix software

• Implemented multiple utilities from updated software reducing confusion and expediting customer processing.

• Established a consistent collection rate over 90% from both customers and health care insurances.

• Collected over $115K in outstanding claims within a two month period.

• Decreased office expenditures 45% by implementing controls on stock/supplies and renegotiating supplier contracts.

• Responsible for all dental coding, claim submission and collections.

• Responsible for office & staff management including payroll, human resource. Melanie Bisulc a

adzboo@r.postjobfree.com • 720-***-****

linkedin.com/in/melaniebisulca/ • Parker, Colorado

• Office Management

• Team Building & Supervision

• Staff Development & Training

• Policies & Procedure Creation

• Report & Document Preparation

• Expense Reduction

• Accounts Payable / Receivable

• Bookkeeping & Payroll

• Project Management

• Meeting & Event Planning

• Inventory Management

• Collections

• Data Entry

• Insurance Submission

• HIPAA compliance

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Denver Periodontics & Implant Dentistry; Centennial, CO 2011 - 2012 Office Manager

Established new specialized dental services and office in Centennial, CO.

• Management of startup specialty dental practice in the Centennial Colorado area.

• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by practice growth.

• Established a consistent collection rate of over 75% from both customers and health care insurance companies outpacing other industry startup practices by two years.

• Responsible for dental coding, claim submission and collections from insurances companies and patients.

• Decreased office expenditures 35% by implementing needed controls on stock/supplies and negotiating supplier contracts HRCAMS; Highlands Ranch, CO 1999 - 2005

Office Manger

Requested to help temporarily support existing practice during a time of crisis. I was instrumental in stabilizing organization and processes as well as implement new programs.

• Managed office staff including front desk, surgical assistance, billing and accounts receivable departments..

• Worked closely with practice doctors on streamlining dental and medical coding while documenting new billing process.

• Helped drive a 15% increase in customer satisfaction (as measured by a customer survey in 2007)

• Created automated daily statistics, scheduled reports, reducing inaccuracies and provided leadership with decision making tools.

• Quickly became a trusted member of the executive staff and earned a reputation for maintaining a positive attitude.

• Created automated daily scheduled report reducing confusion of the doctors and support staff.

• Saved thousands of dollars in fees and improved the collection rate by bringing the accounts receivable in-house and maintained an average collection rate of 89%.

• Deployed new OMS Oral Surgery booking software for electronic integration per HIPAA requirements.

• Upgraded payment operating system, allowing for credit card acceptance and onsite loan processing. New Technology Training & Integration; Castle Rock, CO 1999 - 2005 Office Manger

Delivered on-time training to over 89 location globally utilizing remote and onsite lab hardware and training material. The origination delivered Cisco, Intel and Microsoft certified training as well as customized boot camp style custom curriculum.

• Managed office staff and technical instructors (internal and contract) for international technical training.

• Coordinated technical lab management, travel arraignments, venue coordination for multiple concurrent course deliveries.

• Initiated technical bootcamps for industry certifications programs.

• Created process for remote training delivery reducing overhead training cost by 75% annually.

• Saved thousands of dollars in class material printing cost by negotiating bulk pricing and electronic delivery. North American Digicom; Lakewood, CO 1993 - 1999

Office Manger

• Managed office staff of 30+ employees covering areas such as collections, customer support and client services.

• Responsible for all aspects of office staffing and termination.

• Developed practice of cross-training office personnel to reduce outages during employee vacation and sick time.

• Collections

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