CAROL

MCNEILL

adzbnu@r.postjobfree.com

770-***-****

Douglasville, GA 30135

Bold Profile

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Energetic Bank Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY

Bank Of America - Senior Bank Teller

Mableton, GA • 10/1999 - 07/2018

Carnival Cruise Lines - Casino Croupier

Miami, FL • 07/1988 - 05/1996

WORK HISTORY

Identified potential needs through observation, questioning and listening.

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Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

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Mentored newly hired team members on appropriate responses to patron questions.

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Replenished ATM funds in empty canisters prior to validation process.

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Answered inquiries regarding checking and savings accounts and other related products.

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Introduced customers to other bank team members to help meet financial needs.

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Provided customers with appropriate literature on banking products and services.

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• Investigated and promptly resolved issues with patron accounts.

• Maintained friendly and professional customer interactions. Counted, verified and handled bank deposits and armored car transactions.

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Established rapport with new clients to increase satisfaction and loyalty.

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Received loan and utility payments, sending funds to correct destinations.

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Conducted regular proof work and followed up on chargebacks and deposit corrections.

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Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.

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Dealt and conducted blackjack and mini baccarat games by shuffling and distributing cards while giving players prompts to play.

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Explained rules, variations and betting structures of games such as craps, blackjack, roulette, caribbean stud poker, seven card poker,

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SKILLS

• Teller Procedures

• Change Orders

• Time Management

• Complex Problem-Solving

Part of opening and closing

center team

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• Serviced ATM

• Merchant Teller

• Customer Service

• Servicing Lobby greeting guests

• Referrals to Sales Team

Casino Croupier introduced

games to new players

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Demonstrated free casino gaming

lesson

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Sandhills Community College

Pinehurst, NC • 1996

GED

EDUCATION

roulette and fortune wheel.

Collected and distributed losing and winning bets by calculating odds and payouts.

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