Systems Analyst Business

Felicia Washington

Dallas, Texas adzbns@r.postjobfree.com 972-***-****

Summary

Product Owner experienced in e-commerce, banking, finance, retail, and travel industries. Collaborating with SCRUM teams to implement new software, process improvement, data migration and product development.

Skills

Tools and Technologies: JIRA, VISIO, CRM, SQL, XML, SharePoint, Microsoft Office – (EXCEL, WORD, PowerPoint, Outlook)

Bank of America 7/2021 – Current

IT Senior Business Systems Analyst

Develop and managed relationships with internal and external IT partners to provide technology-based solutions for business needs.

Prepared user stories and managed the backlog for 3 successful internal business teams to migrate to a new JIRA platform.

Created user stories and acceptance criteria to achieve buy-in from stakeholders and refine stories with scrum teams.

Managed the product backlogs, and efficiently prioritized user stories resulting in the deployment of successful upgrades, new products, and product enhancements.

Designed workflows and operations charts, documenting existing procedures to determine inefficiencies and waste.

Jewelers Mutual 3/2020 – 2/2021

Senior Business Systems Analyst

Created over 40 user stories to develop a new Product Dashboard for our internal customers.

Served as the interim Scrum Master by hosting daily standup, managing the backlog, removing roadblocks, sprint planning and providing status reports to senior management.

Fostered communication between stakeholders, development and marketing resulting in increased user accessibility and increased profits.

Supported Development, QA and UAT activities as it pertains to system functionality throughout the project lifecycle.

Worked with Business Partners and Product Owners to develop user stories and create process flow charts.

GM Financial 8/2011 – 3/2020

Product Owner – IT Services

Liaison between stakeholders and development for Product Enhancements, Product Upgrades, Data Mapping, API Testing, Problem Solving, Root-Cause Analysis, and Conflict Resolution

Worked on 10+ projects with stakeholders to test and implement new enhancements and product upgrades.

Planned, organized, tested and directed the implementation of business solutions in accordance with company goals.

Collaborated with outside vendors to coordinate software development that would potentially impact transferring data.

Provided production support for newly implemented products.

QA Analyst – IT Services

Lead tester on a Multi-million dollar CRM product deployment - was responsible for test planning, execution and UAT support.

Created and Executed 20+ Test Plans, and 1000+ Test Scripts for new product and product enhancements.

Partnered with SCRUM team as the QA SME in JAD sessions, sprints, and iterations.

Worked with Credit Reporting agencies to ensure data safety protocols were in compliance.

Created Test documentation utilizing Business Requirement, Technical Requirements and Functional Requirements

American Airlines (contract) 7/2010 – 8/2011

Senior QA Analyst

Collaborated with SCRUM team as the QA SME on developing a new e-commerce page for booking flights that is currently used today,

Lead the testing effort to ensure accuracy, accessibility and user friendliness.

Created Testing Documentation – Test Plans, Test Cases, and Test Completion Reports

Responsible for Tracking and Managing the Requirements utilizing Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams.

Executed all phases of Testing (System, Integration, Functional, Regression) and documentation in an e-commerce environment.

Education

Bachelors of Business Arts– Texas Tech University (Lubbock, Texas)

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