Customer Service Internal Audit

*

Curriculum Vitae

Haileyesus Dehenanew Ergano

Telephone: +251-*********, Mob. : +251-*********

Email: **********@*****.***, Mob. :+251-*********

Personal Data

Date of Birth : Jun 22 1985

Sex : Male

Marital Status : Married and blessed with three daughters Nationality :

Ethiopian

Language : English, Amharic, Hadiyisa, Kembategna, Halabigna, Wolitegna Career Objective

• To obtain a position that will enable me to use my knowledge, skills, educational background, and ability to work well with people where I can maximize my skills in Capacity development, leadership and Management. Summary of Qualification

I graduated with Master Degree In Business Administration (MBA) from PESC Information System Collage, Bachelor of education degree in Business Management from Adama University, Ethiopia and have also Certificate of Leadership Skill from Addis Ababa Leadership Academy, Audit of e-Governance from India, Tax Auditing from Ethiopia Civil Service Collage, Peachtree Accounting from Prima Computer Technology & Language Institute, Performance Auditing from Ethiopian Management Institute and Internal Auditing from Bureau of Finance and Economic Development. I have been Working as Leader, Internal Audit Support Process at Addis Ababa Water and Sewerage Authority, as Internal Audit officer at Addis Ababa capacity Building Bureau and as Tax Assessment auditor at Addis ketema Sub city Revenue Office.

Education

April 10, 2023 to April 12, 2023 Leadership Skill

January 09, 2023 to February 03, 2023 Audit of e-Governance November 25, 2017-July 13,2019 Masters of Business Administration (MBA) October 2004- July 12,2008 Bachelor degree in Business Management January 5 to 12, 2009 Tax Auditing

Jun 29 to July 05,2011 Internal Audit

December 1,2014 to October 1,2015 Peachtree Accounting June 15,2015 to June 19,2015 Performance Auditing

Research; Attachment and Senior seminar

Research

The Effects of Organizational Culture on employee commitment :- A case of 2

Addis Ababa Water and Sewerage Authority( AAWSA)

Tell communication and customer satisfaction in the case of Adama branch, Ethiopia

Professional Experience 15 years

January 2023- up to now

October 10,2019 – December

2022

February 20, 2018-October 09,2019

November 13,2012- February 19,

2018

Leader, Water Customer Service

Major Duties and Responsibilities

• Managing the entire work process;

• Designing a strategic plan for the work process, submitting the designed strategic plan to the head of the authority and approving it and monitoring its implementation.

Leader, Internal Audit Support Process at Addis Ababa water and sewerage authority.

Major Duties and Responsibilities

• Managing the entire work process;

• Designing a strategic plan for the work process, submitting the designed strategic plan to the head of the authority and approving it and monitoring its implementation.

• Ensuring that quality financial and operational/performance audits are implemented in the authority's office and produce results.

• Providing audit advisory services

• Approval of audit reports

• To take corrective action and follow up on the enforcement of laws, regulations, and guidelines that are violated during detention.

• Preparing the budget and plan of the work process

• Studying the risk areas and conducting an audit

• To prepare various trainings to enhance the capacity of auditors under the working process

Leader, Sewerage Customer Service

Major Duties and Responsibilities

• Managing the entire work process;

• Designing a strategic plan for the work process, submitting the designed strategic plan to the head of the authority and approving it and monitoring its implementation.

Senior Audit Officer and audit office at Addis Ababa water and sewerage authority.

Major Duties and Responsibilities

• Planning and implementation of audit activities

• Participating in entry and exit audit conferences; 3

January 10,2011-November

12,2012

• Preparation of audit reports;

• Organizing audit files;

• Collect information necessary for investigation;

• Monitoring the implementation of control and management systems, policies and set goals established by the organization.

• Monitoring whether government laws, regulations, guidelines and internal guidelines issued by the office are being implemented;

• Measuring and evaluating the effectiveness of control and management methods in achieving the organizations

objectives, and providing the director with information that shows the correct situation.

• To study the threats that may be encountered by the office in order to achieve its objectives and to propose preventive measures to prevent them from occurring.

• Ensuring the correctness of the plan execution and financial utilization reports.

• Providing an Assurance Service to ensure that the projects are effective, efficient, economical, and free from environmental impact and maintain their quality.

Internal Audit Officer at Addis Ababa capacity building bureau.

Major Duties and Responsibilities

• To investigate Financial Audit

• To Investigate Performance Audit

• To Evaluate, monitoring and Evaluation

• To Prepare monthly, quarterly and annual Report

November 11,2008-January

9,2011

Tax audit assessment Revenue collection, finance controlling and generalizing expert at Addis ketema sub city revenue office

Income tax assessment auditor at Addis ketema sub city revenue office.

Major Duties and Responsibilities

• To assess Vat /Value add tax/ report

• To Investigate annual report of financial statement

• To Evaluate, monitoring and Evaluation.

• To take customer of financial statement and audit.

• To prepare monthly, quarterly and annual report. Hobbies

• Reading Books, watching educational entertainment films, Attending social issues and working Sport Certificates and Awards

• Leadership Skill

• Audit of e-Governance

• Driving license

• Peachtree accounting

• Field Level Leadership(FLL)

4

Skills

• Adaptability

• Flexible leadership approach

• Good Communication Skill

• Mature attitude & Good work Ethics

• Willing to learn & take on new tasks

• Excellent Team Player

• Good Negotiation & Influencing Skills,

• Strong team Building & motivational skills,

• Excellent written & Oral Communication Skills, including presentation & public speaking,

• Strong inter personal skills, in a multi-cultural environment,

• Strong analytical & strategic thinking skills,

• Ability to travel & to work in difficult circumstance, References

1. Zeryihun Abate (Engineer)

General Manager

AAWSA

Mobile: +251*********

Email: ************@*****.***

2. Mr. Moges Argaw

Deputy General Manager

Customer Service

AAWSA

Mobile: +251*********

Email: **********@*****.***

3. Solomon Alemu Tesfaye(PhD)

Dean, Faculty of Business & Economics

Telephone: +251-*********

Adama University

4. Mr. Tamerat Getachew Terefe

Mobile: +251*********

Deputy, Resource manager

AAWSA Project Office

5. Mr. Alemayehu Bekele

Head, Business

administration Department

E-mail: ***@*******.***.**

Adama University

6. Nakachew Bashaw (PhD)

Department Head

PESC Information System

College

Mobile: +251*********

Email: ********@*****.***

********@*****.***

7. Mr. Salfiso Kitabo

Country Director

CHF

Partners in rural development

Mobile:-+251-***-******

E-mail:-skitabo@chf-

partners.ca

Contact this candidate