Customer Service Internal Audit
Resume:
Curriculum Vitae
Haileyesus Dehenanew Ergano
Telephone: +251-*********, Mob. : +251-*********
Email: adzbng@r.postjobfree.com, Mob. :+251-*********
Personal Data
Date of Birth : Jun 22 1985
Sex : Male
Marital Status : Married and blessed with three daughters Nationality :
Ethiopian
Language : English, Amharic, Hadiyisa, Kembategna, Halabigna, Wolitegna Career Objective
• To obtain a position that will enable me to use my knowledge, skills, educational background, and ability to work well with people where I can maximize my skills in Capacity development, leadership and Management. Summary of Qualification
I graduated with Master Degree In Business Administration (MBA) from PESC Information System Collage, Bachelor of education degree in Business Management from Adama University, Ethiopia and have also Certificate of Leadership Skill from Addis Ababa Leadership Academy, Audit of e-Governance from India, Tax Auditing from Ethiopia Civil Service Collage, Peachtree Accounting from Prima Computer Technology & Language Institute, Performance Auditing from Ethiopian Management Institute and Internal Auditing from Bureau of Finance and Economic Development. I have been Working as Leader, Internal Audit Support Process at Addis Ababa Water and Sewerage Authority, as Internal Audit officer at Addis Ababa capacity Building Bureau and as Tax Assessment auditor at Addis ketema Sub city Revenue Office.
Education
April 10, 2023 to April 12, 2023 Leadership Skill
January 09, 2023 to February 03, 2023 Audit of e-Governance November 25, 2017-July 13,2019 Masters of Business Administration (MBA) October 2004- July 12,2008 Bachelor degree in Business Management January 5 to 12, 2009 Tax Auditing
Jun 29 to July 05,2011 Internal Audit
December 1,2014 to October 1,2015 Peachtree Accounting June 15,2015 to June 19,2015 Performance Auditing
Research; Attachment and Senior seminar
Research
The Effects of Organizational Culture on employee commitment :- A case of 2
Addis Ababa Water and Sewerage Authority( AAWSA)
Tell communication and customer satisfaction in the case of Adama branch, Ethiopia
Professional Experience 15 years
January 2023- up to now
October 10,2019 – December
2022
February 20, 2018-October 09,2019
November 13,2012- February 19,
2018
Leader, Water Customer Service
Major Duties and Responsibilities
• Managing the entire work process;
• Designing a strategic plan for the work process, submitting the designed strategic plan to the head of the authority and approving it and monitoring its implementation.
Leader, Internal Audit Support Process at Addis Ababa water and sewerage authority.
Major Duties and Responsibilities
• Managing the entire work process;
• Designing a strategic plan for the work process, submitting the designed strategic plan to the head of the authority and approving it and monitoring its implementation.
• Ensuring that quality financial and operational/performance audits are implemented in the authority's office and produce results.
• Providing audit advisory services
• Approval of audit reports
• To take corrective action and follow up on the enforcement of laws, regulations, and guidelines that are violated during detention.
• Preparing the budget and plan of the work process
• Studying the risk areas and conducting an audit
• To prepare various trainings to enhance the capacity of auditors under the working process
Leader, Sewerage Customer Service
Major Duties and Responsibilities
• Managing the entire work process;
• Designing a strategic plan for the work process, submitting the designed strategic plan to the head of the authority and approving it and monitoring its implementation.
Senior Audit Officer and audit office at Addis Ababa water and sewerage authority.
Major Duties and Responsibilities
• Planning and implementation of audit activities
• Participating in entry and exit audit conferences; 3
January 10,2011-November
12,2012
• Preparation of audit reports;
• Organizing audit files;
• Collect information necessary for investigation;
• Monitoring the implementation of control and management systems, policies and set goals established by the organization.
• Monitoring whether government laws, regulations, guidelines and internal guidelines issued by the office are being implemented;
• Measuring and evaluating the effectiveness of control and management methods in achieving the organizations
objectives, and providing the director with information that shows the correct situation.
• To study the threats that may be encountered by the office in order to achieve its objectives and to propose preventive measures to prevent them from occurring.
• Ensuring the correctness of the plan execution and financial utilization reports.
• Providing an Assurance Service to ensure that the projects are effective, efficient, economical, and free from environmental impact and maintain their quality.
Internal Audit Officer at Addis Ababa capacity building bureau.
Major Duties and Responsibilities
• To investigate Financial Audit
• To Investigate Performance Audit
• To Evaluate, monitoring and Evaluation
• To Prepare monthly, quarterly and annual Report
November 11,2008-January
9,2011
Tax audit assessment Revenue collection, finance controlling and generalizing expert at Addis ketema sub city revenue office
Income tax assessment auditor at Addis ketema sub city revenue office.
Major Duties and Responsibilities
• To assess Vat /Value add tax/ report
• To Investigate annual report of financial statement
• To Evaluate, monitoring and Evaluation.
• To take customer of financial statement and audit.
• To prepare monthly, quarterly and annual report. Hobbies
• Reading Books, watching educational entertainment films, Attending social issues and working Sport Certificates and Awards
• Leadership Skill
• Audit of e-Governance
• Driving license
• Peachtree accounting
• Field Level Leadership(FLL)
4
Skills
• Adaptability
• Flexible leadership approach
• Good Communication Skill
• Mature attitude & Good work Ethics
• Willing to learn & take on new tasks
• Excellent Team Player
• Good Negotiation & Influencing Skills,
• Strong team Building & motivational skills,
• Excellent written & Oral Communication Skills, including presentation & public speaking,
• Strong inter personal skills, in a multi-cultural environment,
• Strong analytical & strategic thinking skills,
• Ability to travel & to work in difficult circumstance, References
1. Zeryihun Abate (Engineer)
General Manager
AAWSA
Mobile: +251*********
Email: adzbng@r.postjobfree.com
2. Mr. Moges Argaw
Deputy General Manager
Customer Service
AAWSA
Mobile: +251*********
Email: adzbng@r.postjobfree.com
3. Solomon Alemu Tesfaye(PhD)
Dean, Faculty of Business & Economics
Telephone: +251-*********
Adama University
4. Mr. Tamerat Getachew Terefe
Mobile: +251*********
Deputy, Resource manager
AAWSA Project Office
5. Mr. Alemayehu Bekele
Head, Business
administration Department
E-mail: adzbng@r.postjobfree.com
Adama University
6. Nakachew Bashaw (PhD)
Department Head
PESC Information System
College
Mobile: +251*********
Email: adzbng@r.postjobfree.com
adzbng@r.postjobfree.com
7. Mr. Salfiso Kitabo
Country Director
CHF
Partners in rural development
Mobile:-+251-***-******
E-mail:-skitabo@chf-
partners.ca
Contact this candidate