Customer Service Representative
Resume:
Chataqua Covington
Norfolk, VA *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
QVC - Chesapeake, VA
June 2019 to Present
• Resolve customer complaints via phone. Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. assisting customers with purchases, assisting customers with financial transactions, collecting past due payments from customers for QVC's credit card, helping customers with any problems they may be having online and ensuring customers satisfaction .
Processing Technician/ Phlebotomy Technician
Octapharma Plasama, Inc / OPI - Norfolk, VA
April 2022 to January 2023
• Prompt and accurate collection, storage and shipping of plasma bottles and sample. Ensures prompt and sterile collection of plasma samples
• Performs all required quality controls
• Remains alert for any adverse donor reactions and notifies appropriate staff
• Cleans blood or plasma spills and performs proper procedure for disposition of biohazardous waste
• Monitors freezer and refrigerator temperatures
• Conducts daily calibration of equipment
Customer Service Representative
Sutherland Global Group - Chesapeake, VA
February 2018 to April 2019
Assisting clients with questions regarding life insurance polices benefits, claims payments, updating clients information, daily benefits amounts, change lapse designees and plan of care while providing excellent customer service. Process all info that clients requested. Navigate thru multiple systems and screens. Use Microsoft Word
Customer Service Representative
Check Into Cash - Norfolk, VA
January 2017 to September 2017
Filed accounts, take payments for loans, answered questions about loans check cashing and money orders. Received title loans and cash loans. Used cash register, money order and fax machine. Deposit monies into company's account. Went to other businesses to promote marketing. Technical Support Rep
Cox Communication - Chesapeake, VA
November 2014 to May 2016
Managed call flow and responded to technical support needs of customers.Evaluated and responded to incoming sales leads and requests for technical support assistance.Provided on-call support for critical issues. Effectively managed a high- volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Education
Certificate in Phlebotomy
Thomas Nelson Community College
August 2019 to December 2019
Certification in Clinical Medical Assistant
Thomas Nelson Community College - Hampton, VA
August 2017 to December 2017
Diploma in General Studies in Customer Service
Marlboro County High School - Bennettsville, SC
July 1998 to June 2002
Skills
• BLS
• Medical Terminology
• Medical Billing
• Laboratory Experience
• Medical Assisting
• EMR Systems
• Call Center
• Customer Service
• HIPAA (1 year)
• Insurance Verification
• Experience Administering Injections
• Computer Operation
• Vital Signs
• Clerical Experience
• Healthcare (1 year)
• Typing
• Microsoft Word
• Medical Assisting
• Phlebotomy
• Anatomy Knowledge
• Venipuncture
• Patient Care
• Microsoft Office
• Load & unload
• Computer literacy
• Basic math
• Communication skills
• Medical office experience
• Computer skills
• Data entry
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
Present
Certified Phlebotomist
Present
Certified Medical Assistant
BLS Certification
CPR Certification
Assessments
Verbal communication — Proficient
June 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Familiar
August 2019
Tendency to be dependable and come to work
Full results: Familiar
Nursing assistant skills — Proficient
June 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient
Receptionist — Familiar
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Call center customer service — Highly Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Bls/Cpr
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