Kukkadapu Mounika

E-mail:

Contact Number: 512-***-****

LinkedIn: www.linkedin.com/in/m-kukkadapu-270a5317b

Trailhead Link:https://trailblazer.me/id/mkukkadapu

Certifications:

Salesforce Certified Administrator (201)

Salesforce Certified Platform Developer I

PROFESSIONAL SUMMARY:

Certified Salesforce Developer with 7+ years in Salesforce.com CRM both as Administrator and Developer.

Experience in Salesforce Customization, implementation of Lightning, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Customer Service, and Support Administration.

Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries in apex classes and apex triggers.

Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Locks Web Services, Components, Tabs, Apex Web services and Custom Objects.

Created an executive dashboard to display Open, closed leads in Salesforce.com

Good Experience in developing Custom Page Layouts, Workflows, and Approval processes.

Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Experienced in improving application performance by reducing retrieval times using Org and session cache.

Implemented Service Cloud including Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts.

Implemented the Web Services through WSDL in the Salesforce.com and worked on Integrating third party system and Salesforce systems using SOAP.

Experience in Building apps Visually with Lightning App Builder. Developed re- usable UI components with the Lightning Framework.

Expertise in delivering service everywhere through Field Service Lightning, Omni Routing, Social Customer Service.

Designed and Configured user roles, profiles and permissions, workflow and validation rules, email alerts, field updates.

Excellent knowledge and experience of administrative tasks such as Creating Profiles, Roles and Permission Sets, Creating Relationships, Tasks and Events, Email Templates.

Experience on Agile methodology and waterfall model.

Strong knowledge of SFDC components and Lightning Web Components. Hands on experience with Einstein Analytics

Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.

Worked Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on time, and to deliver services to salesforce.com clients.

Participated in weekly Change control meetings and performed application and global impact analysis

Worked on Quality center to initiate a new project, log defects and store documents.

Executed various levels of Unit testing, User Acceptance and Operational Acceptance testing using test cases.

Implemented the salesforce.com applications using Agile Scrum Methodology.

Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS:

CRM TOOLS

Salesforce.com

SALESFORCE TECHNOLOGIES

Apex, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web service, Workflow & Approvals, Dashboards

SALESFORCE API TOOLS

Eclipse Ganymede, Apex Explorer, Offline Edition, App Exchange Data Loader

SALESFORCE INTEGRATION TOOLS

SOAP UI, Postman, workbench

LANGUAGES

Apex, C, C++, VB, Java, PL/SQL, TSQL, UML, SQL

DATABASES

MS SQL Server 2000/2005, PL/SQL, Oracle 9i, MS Access, and MySQL

OPERATING SYSTEMS

Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Macintosh, Linux, Unix

JAVA TECHNOLOGIES

Java, Servlets, JSP, JavaScript

WEB TECHNOLOGIES

Web Services, XML, HTML, Adobe Photoshop, Flash, Dreamweaver

OTHERS

MS OFFICE SUITE, MS VISIO, MS PROJECT

Methodologies

Agile, Waterfall Model, TDD.

EDUCATION:

Bachelors from JNTU, Hyderabad in Information Technology- 2015

Masters from University of Houston Clear Lake, Texas in Software Engineering- Dec 2016

PROFESSIONAL EXPERIENCE:

Client: Google LLC May 2019 – March 2023

Location: Sunnyvale, California

Role: Sr.Salesforce Developer

Google LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware. In the following ways, we support Google tools and applications such as Salesforce Unify and Vector, Google Cloud Support Center, Partner Sales Tool, and Partner Advantage Portal.

Responsibilities:

Working on Salesforce Cloud using Agile development process by involving in sprint grooming, planning, daily standup meetings and sprint demo sessions

Understanding the given requirements and providing the best approaches for complex business requirements

Working on various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards, and many Custom Objects

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages

Creation of workflow rules and defined related tasks, email alerts and field updates

Working on Sales cloud for Sales support and service cloud for customer issues

Currently working on Salesforce community cloud like Partner community in-order to engage relation between customers, Partners and employees

Collaborating with peripheral teams of engineering, order management, deployment, sales, and partner programs to troubleshoot complex technical issues and recommend feature requests

Experience in working on Case assignment rules, Escalation rules for the end users to submit their cases, Custom metadata for User provisioning and Pager notifications for high priority cases

Experience in creating auto response email templates for customers

Involved in bulk provisioning, updating user permissions via Data Loader

Provisioning and updating the user permissions to access Salesforce integration like DocuSign for the external customers

Experience in deploying all the classes, triggers, objects, components pages from sandbox to Production

Experience in working on customer issues, gathering information, writing user stories and reviewing the development fix

Involvement in creating Lightning Pages inside Lightning Community Builder

Experience in working on classes, APEX triggers, Visual Force pages

Created Apex methods for the Lightning controller and Helper methods to perform DML operations on the case records

Performing the SOQL, SOSL for data manipulation

Created modern Enterprise Lightning Web Apps combining Lightning Design System, Lightning App Builder and Lightning Web Component features.

Upgraded some Apps from Salesforce Classic to Lightning Web Experience to develop rich user interface and better interaction of pages.

Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Web Applications.

Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.

Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

Tested apps by appending multiple components to a Lightning Web Application thereby deployed Applications from Sandbox to Production.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.

Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Visualforce Pages for Lightning Web Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

Worked on Lightning Process builder flows, Workflows, Connect API, Chatter and quick Action.

Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

Used field level security along with page layouts in Lightning to manage access to certain fields.

Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning web components, Apex classes and Controllers, Sales Cloud, Health Cloud, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Client: Citizens Bank March 2018 – April 2019

Location: Providence, RI

Role: Sr. Salesforce Lightning Developer

Citizens Bank offers a variety of financial services, including checking and savings accounts, credit cards, auto, home, and personal loans. Involved in the configuration for creating user accounts, moving data from external systems using Data Loader. Involved in Front-end technologies including HTML, JavaScript and web services.

Responsibilities:

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Components.

Performed administration tasks as needed, managing custom fields and data clean up.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com, IDE and Sandbox environment.

Enabled aura framework, added aura attributes and aura handler for events to focus on logic and for interaction between lightning components.

Gained extensive Implementation knowledge on concepts of lightning out, lightning data service and lightning design system.

Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.

Updated the APEX Controller and Helper functions regularly as per business requirement changes.

Added CSS and Design Parameters that make the Lightning component look and feel better.

Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.

Composed Apex Test classes to Unit Test Apex classes before Production deployment.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.

Worked on Case Management by configuring Web-to-case, Email-to-Case for the end user to submit a case through Outlook.

Used to enable standard quotes in Salesforce to support the field sales team, auto generate quotes during customer visits.

Used Apex Data Loader to migrate data such as accounts and campaigns from different legacy systems.

Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.

Directed Salesforce training of new team members by using Trailhead and mentored each in preparing for Salesforce Certifications.

Worked on Salesforce community cloud like how to engage with employees, customers, and partners.

Responsible for the environmental management of the project using GIT, Jenkins along with source tree.

Environment: Version 1.0 Salesforce Lightning, Lightning Components, Sales Cloud, Apex, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, lightning App builder, services cloud.

Client: AT&T Dec 2017 – Feb 2018

Location: Denver, Colorado

Role: Sr. Salesforce Developer/Lightning Developer

It is one of the largest telecommunications companies involved in providing mobile services all over the US. The Project involved sales and services functionalities, including customization using Lightning, Apex classes, Triggers, Integration, and deployment. Also involved working with automation using Workflows & Approval process.

Responsibilities:

Involved in setting up field level access for each custom object created based on the user’s role within the organization.

Worked on migrating from classic to lightning, worked the way based on check readiness reports.

Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.

Worked with field & page layout customization for the standard objects like Account, contact, Leads.

Involved in customizing custom objects, tabs, fields, page layout as per the business need.

Have worked on moving data from external legacy system into Salesforce application using Apex Data loader & CSV files.

List views available on a page are implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within saleforce.com User Interface.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Outlined lookup and master-detail relationships and Junction objects to implement many-to-many relationships on objects and Roll-up Summary fields to aggregate data from child records on the parent

Created user accounts and managed the profiles.

Worked on role hierarchy & sharing rules to configure visibility

Worked on workflow rules & approval processes.

Developed APEX triggers, classes, Visual Force pages.

Created new Reports & Dashboards.

Developing Triggers with bulk-safe and have a minimum of 75% code coverage

Involved in client interaction for discussing the workflow and customization of page layouts.

Environment: Saleforce.com platform, Migration, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Client: US Foods Dec 2016 - Nov 2017

Location: Chicago, Illinois

Role: Salesforce.com Developer /Administrator

Project Description: Sales Application

This is a food service distribution company. The Project involves Sales, Support, and integration for Shipping, inventory and order tracking. This required both configuration and customization involving working with custom objects & Tabs, Security Controls, Data Loader and generated Custom reports. Worked on web-based applications, Integration, and deployment.

Responsibilities:

Involved in Salesforce.com Eclipse IDE Application Setup activities and customized the apps to match the functional needs of the organization.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards Analytic Snapshots, Custom Object

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Performed Integration Testing by adding all modules together for the web-based application.

Involved in business process reviews.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and Apex Classes, Apex Language, Apex Triggers, Apex Web services

Developed workflows and approval processes for opportunities and products/ assets management and Integrated SFDC with external back-office systems.

Performed the roles of Developer and Administrator in the organization.

Used the sandbox for testing and migrated the code to the deployment instance after testing an also s-controls

Interacted with the Salesforce.com premium tech support team on a regular basis.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Client: American Psychological Association May 2016 –Dec2016

Location: Washington, DC

Role: Salesforce Developer / Administrator

Project Description: Sales Application

Project involved implementing sales, support and integration of shipping, inventory, orders, QuickBooks and pricing functionality into Salesforce. Worked on both SFDC standard and custom objects, fields, relationships, Triggers, Workflows and Analytics, to create reports for its daily, weekly, quarterly and yearly sales reports and creating dashboards for tracking each individual milestone.

Responsibilities:

Participated in daily standups, Iteration planning, development and release activities.

Analyzed complex Salesforce team engine module and did enhancements on top of the existing system.

Experience in working on Major Fixes and made Enhancements to Apex classes.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on an hourly basis.

Invoked apex triggers using apex data types, assignment statements, loops, locking statements, exception statements.

Leverage future methods, Techniques to develop apex code within governor limits.

Managed to get daily data and metadata backups from Salesforce.

Involved in developing highly efficient code using object-oriented design patterns.

Experience in working on Eclipse SVN for deployments.

Integrated third party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com and developed own web services.

Defined, and deployed the custom objects, standard objects, custom tabs, entity-relationship data model, validation rules, workflow rules, actions, auto-response rules, page layouts, mini page layouts, search layouts, custom components, custom metadata, visual workflows (flows), custom reports, and dashboards visual force pages to suit to the needs of the application.

Worked on Record Types, Validations Rules, Triggers and Page Layouts.

Developed Custom VF pages and have also written various visual force email templates and Implemented Bootstrap Framework for Custom VF Pages for Optimization.

Implemented email-to-case, web-to-lead, and web-to-case according to the functional requirements.

Experience in closely working with Business team and Product owners for converting Business requirements to technical features and stories.

Complete testing tasks and updated results and updated status of stories in the project management tool agile craft.

Performed Unit, Integration, Regression and User Acceptance Testing.

Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com platform, Service cloud, Apex Language, Visual Force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading, Agile.

Jr. Salesforce Admin & Analyst 01/2015 – 11/2015

Info Tech – Bangalore, India

Responsibilities:

Develop, document, maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity

Designed, setup, and maintained Salesforce standard objects, custom objects, and junction objects, while also structuring user roles, security profiles, and workflow rules.

Developed reports, dashboards, and processes to continuously monitor data quality and integrity

Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions, & more.

Increased comprehension and potential of clients to fully utilize Salesforce.

Responsible for inquiries from all parts of the Sales and Product Marketing organization.

Developed, launched, and managed in-depth dashboards and reports for all team functions on both management and individual levels.

Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reports.

Research new applications and the benefits for each of the teams along with ease of use regarding Marketing, Mass Email, Reporting, and Sales

Environment: Saleforce.com platform, Classic, Service cloud, Apex Language, Visual Force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading.

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