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Curriculum Vitae

Noluthando Happiness Mthembu

**** ******* ******, ******* ****, 1800

Surname : Mthembu

Name : Noluthando Happiness

Tel : (011-***-****

Cell No : 083-***-****

Email : adzbm2@r.postjobfree.com

Gender : Female

Marital Status : Single

Driver’s License : Code 10 (C1) & PrDP

CAREER OBJECTIVE

I am highly adaptable individual who aims to learn quickly as possible. I am person of high competency, loyalty, commitment and enjoy working with people and socializing. I perform well under pressure and I keep my work up to a professional standard. I consider myself as a well- groomed lady and very patient. I am able to work in different environments. I adapt quickly to new surroundings.

COURSES

Institute Attended : Boston

Certificate Completed : Diploma in Business Management Year Obtained : January 2020 – to date (my second year) Institute Attended : Professionals Child Care College Certificate Completed : Early Childhood Development NQF 5 Year Obtained : July 2014 – July (2015)

Institute Attended : Junior Colleges (Sandton) - EDTP SETA Certificate Completed : Early Childhood Development NQF 4 Year Obtained : 2013

Institute Attended : Havatech (Skills Training & Employment Centre) Course Passed : Computer Literacy / Office Administration Certificate Year Obtained : 2004

Institute Attended : Call Guard Security

Course Passed : Grades – E, D & C

Year Obtained : 2001

Institute Attended : Russell Catering Services CC Course Passed : Food & Beverages Training Course

Year Obtained : 1998

Institute Attended : Natal Training Centre

Course Passed : Reception, Telephonist & Typing

Year Obtained : 1996

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COMPUTER SKILLS

MS Word

MS Excel

MS Access

MS PowerPoint

CURRENT JOB DESCRIPTIONS

EMPLOYER : Association of Arbitrators (Southern Africa) PERIOD : 22/02/2015 – 14/03/2023

POSITION : ADR Admin Manager

RESPONSIBILITIES

1. Nominations:

• Arrange and attend Nominations Committee meetings. Carry out instructions received in these meetings.

• Email all complaints to Chairman and keep following up on these.

• Email all outgoing draft letters to the Manager for review and signature.

• Ensure all nominations files (both hard files and computer folders) contain up to date file notes.

• Keep a 5% honesty fee spreadsheet of appointments of ADR Specialists, the nomination number, date of appointment, type of ADR mechanism, parties in the dispute, follow up dates, ADR Specialists' invoice amounts and dates, 5% honesty fee amounts, AoA invoice dates, AoA invoice amounts, AoA payment amounts and AoA payment dates. Follow up with the ADR Specialist every 4 months regarding the status of the dispute. Upon confirmation that the ADR Specialist has issued invoices to the parties, send the spreadsheet to Accounts with the 5% honesty fee details so she can invoice the ADR Specialist accordingly.

• Keep and file copies of invoices, receipts and credit notes from Accounts department for nominations matters in hard copy files and the correct computer folders (both for nominations and in each member's folder) with the unique application number and parties listed on the cover.

• Receive nominations applications, check that the application form is correctly completed and the correct requested information is attached. Email the application form to Vivien for invoicing. Open a corresponding hard file and computer folder for the applications and their documentation, each with a unique application number and parties listed on the cover. Print the application and attached documents for presentation at the Nominations Committee meeting for appointment. Ensure that the relevant invoices and receipts are saved in the relevant hard file and computer folder. Record the invoice numbers, receipt numbers and dates of payments on the "Nominations Status" spreadsheet.

• Reports: Nominations - provide a full and accurate report to the Rochelle at least 6 days before each Directors' Meeting to be added to the meeting pack. The report must contain an accurate detailed list of all nominations and corresponding payments since the previous Directors' Meeting.

• Keep an accurate spreadsheet ("Nominations Status") listing all nominations, the dates of the applications, the parties involved, the types of contracts involved, the dispute amounts, the region of the dispute, listing the 4 appointees in priority order together with their membership numbers, the date of the relevant Nominations Committee meeting when appointed, invoice number, date of payment, and the payment amount. This spreadsheet must be used to follow up on the appointee's 5% payment. It must contain the date of each follow up and the status of the dispute. The spreadsheet must be sent to General Manage on the 25th day each month for report and review.

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2. Events:

• Arrange appropriate catering if required together with Accounts department.

• Attend and assist at all events.

• Email Registration Forms to Accounts department for processing. Note: Arbitration Course registrations must be emailed to Course coordinator for processing.

• Extensively market events via social media, bulk sms and emails, using marketing material designed by the manager.

• Generate accurate attendees' name tags from the spreadsheet received from the Manager and ensure all attendees have name tags.

• Generate certificates from the attendees' register from the Manager. Save the certificates under the correct computer folders and keep hard copies. Email certificates to attendees. Note: only paid up attendees will receive certificates.

• Manage the venue set up and cleaning after the event with the assistance of Course coordinator, Accounts and Manager.

• Print an accurate attendees' register from the spreadsheet received from the Manager, and ensure that all attendees update their details and sign this register at the event. Fully update this spreadsheet after the event and return it to the Manager together with a scanned version of the signed register.

3. Venue Hire:

• Arrange appropriate catering, recordings and transcriptions if required.

• Email a Boardroom Booking Form to applicants which must be fully completed and returned to me.

• Email the completed Boardroom Booking Forms and accompanying documents to Vivien for invoicing.

• Receive, process and manage requests for venue bookings. Email quotes, formulated by Accounts, to applicants.

• Reports: Venue Hire - provide a full and accurate report to the Manager at least 6 days before each Directors' Meeting to be added to the meeting pack. The report must contain the dates, number of days, details of catering, name of the hirer, total amount, invoice no. and whether or not payment has been received, from the beginning of the year. 4. Office:

• Ensure lights are turned off in the boardroom, if unoccupied; ensure no taps are dripping.

• Answer telephones, assist clients, transfer telephones to the relevant extensions and take messages.

• Arrange cleaning and ensure the office is clean and organized.

• Assist visitors.

• Assist with general office admin (e.g. filing, faxing, photocopying, binding, etc.).

• Assist with promotional goods – order and distribute.

• First Aid Officer and Fire Marshall.

• Keep stock of office supplies and arrange the purchase thereof.

• Liaise with couriers’ companies for collections and dispatches.

• Manage library and Juta stats.

• Manage maintenance to the office and office equipment.

• Prepare and set up international/conference/Skype calls.

• Produce, arrange printing and distribution of certificates. 5. Arbitration Courses

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• Extensively market courses via social media, bulk sms and emails, using marketing material designed by Manager

6. Database:

• Update and maintain the database spreadsheet. Add details of parties involved in disputes and nominations applications. Add details of parties from venue hire applications. Add details of contacts sent/given to you by other staff/Committee Members. Use this database for marketing purposes. Keep a record of "unsubscribe" entries, do not delete these entries and do not send marketing material to these entries. 7. Member Management:

• Ensure that all members' information and CVs are kept up to date with the information received from Vivien. Similarly, ensure all nominations lists are kept up to date. Update Member Management correctly with any amended details for members. REASON FOR LEAVING : Growth

PREVIOUS JOB DESCRIPTIONS

EMPLOYER : Junior Colleges

PERIOD : 06/01/2014 to 11/11/2014

POSITION : Administrator (PA) / Teacher –ADvTECH Division RESPONSIBILITIES

Capturing Communicator System

General office administration filing, faxing, photocopying, scanning

Data Capturing (Adding new children and updating parents’ information)

Checking daily attendance register

Reading, monitoring and responding to the principal's email,

Answering calls and handling queries,

Preparing correspondence on the principal's behalf

Commissioning work on the principal's behalf

Liaising with staff, clients, etc.

Managing the principal's electronic diary, booking meetings

Attend meetings boss's behalf

Writing minutes

Taking dictation

Planning, organizing and managing events,

Attending events/meetings as the principal's representative,

Writing reports, executive summaries and newsletters,

Preparing papers for meetings

Managing and reviewing filing and office systems,

Typing documents

sourcing and ordering stationery and office equipment 5

REASON FOR LEAVING : Looking for more opportunities EMPLOYER : Kapele HR Appointments (ADvTECH Division) PERIOD : 02/04/2013 to 13/12/2013

POSITION : Receptionist

RESPONSIBILITIES

Adhoc Switchboard operator

Data Capturing (Placement Partner)

Capturing Stats and drawing of Bar Reports

Checking daily attendance register

Scanning fingerprints for kroll purposes

Booking Boardroom

HESIO Rep

General office administration filing, faxing, photocopying, scanning REASON FOR LEAVING : Growth

EMPLOYER : CCI (Corporate College International) - (ADvTECH Division) PERIOD : 25/10/2006 to 27/03/2013

POSITION : Project Assistant / Call Centre Operator / Office admin /Receptionist RESPONSIBILITIES:

Communicate with Facilitators & Learners in different regions regularly.

Data Capturing

Loading Learners onto the ETDP Seta Datanet / INSETA database

Communicate with the learners & work providers in the work place

Sending the facilitators, learner feedback forms & attendance registers

Binding of documents and archiving POE’s

Receive POE’s on different projects

Prepare POE’s for collections

Prepare & follow up on material sent to the regions.

Handle learner queries telephonically

Call learners regularly for feedback

Liaise with courier companies for collections and dispatches

General office administration e.g. filing, faxing, photocopying

Follow up on Portfolio of evidence.

Preparing POE’s for the learners before training

Invigilating Learners

Switchboard operator

Assists with Tender Document preparation and verification before submission

Assist with Supplier Database registration

PA to Managing Director & Deputy Managing Director

Taking Minutes

Booking Venues

Teaching 3 – 4 years class

Practical’s on Grade R

REASON FOR LEAVING : Closing down of the company

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EMPLOYER : Domestic Worker

PERIOD : 2006

POSITION : Child Care & House Keeping

RESPONSIBILITIES:

Take care of one child.

General housekeeping. i.e. cleaning, ironing

Cooking

REASON FOR LEAVING : Growth

EMPLOYER : Walter Sisulu (Place of Safety)

PERIOD : 2005

POSITION : Child Care (Volunteer)

RESPONSIBILITIES:

Take care of abandoned and abused babies.

Bathe, feed and change nappies

REASON FOR LEAVING : Looking for permanent job

EMPLOYER : Creative Council

PERIOD : 2004

POSITION : Sunsilk Promoter (Weekends)

RESPONSIBILITIES:

Promote Sunsilk products at different shops e.g. Score, Shoprite, Pick ‘n Pay

Product knowledge

Give out prizes to shoppers

Assist in testing the different product offerings

Hand out questioners

REASON FOR LEAVING : Contract

EMPLOYER : Wimpy (Park Station)

PERIOD : 2003 - 2004

POSITION : Waitress

RESPONSIBILITIES:

Product knowledge

Provide good customer service

Take orders

REASON FOR LEAVING : Learn Computer Studies

EMPLOYER : Carnival City

PERIOD : 2000 - 2001

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POSITION : Waitress

RESPONSIBILITIES:

Product knowledge

Provide good customer service

Take orders

Cash up daily

REFERANCES

Reference : Rochelle (Managing Director)

(083-***-****

Reference : Sandy Mey (Managing Director)

(011-***-**** or (082-***-****

Reference : Theophillus Teffu (SDF)

(087-***-**** or (072-***-****

Reference : Lezelle Britz (General Manager)

(011-***-****

Reference

:

Desikan Naidoo (Deputy managing Director)

(082-***-****

Reference

:

Winnie (Supervisor)

(073-***-**** / (082-***-****

Reference

:

Sandy Berovic (Home Owner)

(082-***-****

Reference

:

Mellissa (Branch Manager)

(011-***-****

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