***** ** **** **, *****, FL ***** · 786-***-**** · adzbm0@r.postjobfree.com

Daniel Sotolongo

Career Summary

Extensive knowledge and experience working in the IT Field since 2011 and utilizing all versions of Windows and some Mac versions. Converted a Call Center from an unsecure home network to a secure and professional Active Directory Domain Network and created all the GPO’s and independently managed the entire network and hardware. Provided IT Support for UAMC of Lennar Corporation. Completed the WIOA program for Information Technology for the A+, N+, Security+, MCSA, MCSE, and CCNA certifications. Provided Systems Administration/IT Support for The Academy. Provided IT/EMR Support for Conviva

Technical Skills

Programming Languages:

C#, C++, Java, Visual Basic, ASP.NET, Ajax, XHTML/HTML, CSS, SQL/T-SQL

Software:

Microsoft - Office 365, Azure, Exchange, SharePoint, SQL Server; Hyper-V, VMware, Remote Desktop Connection, LogMeIn, TeamViewer, GoToMeeting, RealVNC, AnyDesk; Helpdesk Tickets- Kayako, Track-It, AutoTask, Service Now, ConnectWise; VoIP - SpitFire Predictive Dialers, ShoreTel Sky, 8x8; Databases - TeamDME, Destiny, EllieMae Encompass, eClinicalWorks EMR; BlitzDocs, EasyLink eFax, Internet Explorer, Google Chrome, FireFox, Citrix Receiver, VPN- AT&T, Cisco, FortiClient, GlobalProtect

Operating Systems:

Microsoft Windows XP, Vista, 7, 8, 10, 11

Microsoft Windows Server 2003, 2008, 2012, 2016, 2019, 2022

Skills:

Create and Administrate Active Directory Domain Networks and Databases

Set User Permissions and Restrictions with Group Policy

Manage Routers and Set Internet Permissions and Restrictions

Manage server room and patch panels

Install, Configure, and Manage VoIP Dialing Software

Install Network and Wi-Fi Printers and Scanners

Speak English and Spanish

Provide friendly and caring customer service over the phone and connected remotely

Troubleshoot and Solve Network, Windows, Phone, Internet, Printer, and Scanner issues

Install, Configure, and Repair Computer Hardware and Software

Wire cubicles for internet and phone

Install, Configure, and Manage FTP Servers

Install PoE Internet Cameras

Develop e-commerce Websites and Desktop and Web applications

Work with Vendors Support

Many years experience in the HealthCare/Medical IT Field

Work Experience

09/2019 – 05/2023 Conviva Care Solutions Miami, FL

EMR Desktop/End User Support Technician 2

Provide IT/EMR Helpdesk Support for over 170 Offices in Florida and Texas, eClinicalWorks, Clinical Applications, and Web Payer Portals over the phone, by email, and through Remote Support with LogMeIn and Microsoft Teams

Troubleshoot and solve issues with eClinicalWorks, eClinicalMobile, Clinical Applications, Web Payer Portals, Windows, Printers, Scanners, Signature Pads, Dictation Microphones, Internet Connection, and Report Outages and Errors

Work with vendors to resolve ePrescription issues

Create, Manage, and Terminate accounts for eClinicalWorks, Clinical Applications, and Web Portals

Document Solutions and share them with my Team

06/2017 – 05/2019 The Academy Miami, FL

IT Helpdesk/Systems Administrator

Completed the WIOA program for Information Technology

Currently working on getting certifications for A+, N+, Security+, MCSA, MCSE, and CCNA

Provide IT Support for the Miami campus by maintaining and repairing all the computers and their hardware, printers, scanners, and projectors in the campus and over the phone for the remote students

Prepare each computer with different partitions for each class for each term

Configure the computers and video conferences for the remote students

Manage and maintain all the Servers and the Patch Panels in the Server Room and create Ethernet cables when needed

09/2014 – 09/2016 Universal American Mortgage Company Miami, FL

IT Support Technician

Answer back to back Support calls and reply to 2 hours of emails daily

Maintain queue and create work orders and document all the attachments and updates

Escalate hardware issues to on site Administrators and schedule technicians to be sent out to remote locations

Troubleshoot and resolve Windows, Internet Explorer, Google Chrome, Proprietary Training Courses and Loan Database, internet and phone connection, multiple monitor setups, docking stations, loan errors and folders not created in BlitzDocs, errors with documents and uploaded and compressed documents, issues with Outlook, reset employee and customer passwords

Install Ricoh and HP network and wifi printers and scanners and configure them to scan to folder and email

Monitor loan and document Servers

Report Office internet and phone outages and send out companywide notifications

Configure initial setup of iPhones and iPads and ship them out to the Loan Officers and instruct them how to configure their device to receive their company emails and install Citrix Receiver so they can access the proprietary programs

Optimize Windows settings and increase performance by using Disk Cleanup and removing malware, spyware, adware, and viruses

09/2013 – 12/2013 Dental Care Alliance Miami, FL

IT Technical Specialist

Provided Technical Support for 53 Dental Offices with over 550 computers over the phone, through Remote Desktop with RealVNC and LogMeIn, and on site

Troubleshooted and Solved problems with Outlook, Scanners, Printers, Internet Connection, Intra-Oral Cameras, X-ray Panoramic Machines, Proprietary Database and Patient Software - Anita32, QSIDental Clinical Product Suite, Kodak Dental Imaging

Managed and Reported Service Issues with phone, internet, and cable TV

Create and Manage User Accounts and Microsoft Exchange email accounts with Active Directory

Create and Manage Distribution Lists in Active Directory

Configure and ship new Servers, Desktops, and Thin Clients

Work with vendors to order and ship computers, computer hardware, printers, scanners, and TV’s

Schedule and Oversee vendor and 3rd party technicians sent to non-local dental offices

Created, Managed, and Closed Support Tickets with the Kayako Help Desk Ticket System

09/2011 – 07/2013 Applied Medicals Miami, FL

Network Administrator/IT

Converted call center from Home Network to Active Directory Domain Network

Manage over 60 Computers, 6 Servers, and 7 Network Printers

Set User Permissions and Restrictions with Group Policy

Manage Routers and Set Internet Permissions and Restrictions

Manage server room and patch panels

Manage the patient Database - TeamDME

Use SQL Commands to filter and search the patient database of over 44,000 patients

Create and Schedule Backups for the patient Database and Servers

Install, Configure, and Repair Servers, Computers, Printers, Phones, Hardware, and Software

Install, Configure, and Manage the FTP Server and VoIP SpitFire Predictive Dialer by OPC-Marketing

Configured IIS and No-IP.com to host and point to the FTP Server so that it is accessible outside of the local network

Installed and Manage PoE Internet Cameras

Wire cubicles for internet and phone

Troubleshoot and Solve problems with Servers, Windows, Phones, Internet, Printers, and VoIP Dialing System

Education

08/2006 – 12/2009

Miami Dade College

Miami, FL

A.S. in Internet Services Technology

Earned the degree with a GPA of 3.70

Achieved the Dean’s List for High Grade Point Average

References

References available upon request

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