SWEETY

Bachelor of Arts

Mobile No.: +917*********

E-Mail:adzblc@r.postjobfree.com

CAREER OBJECTIVE

To join an interactive organization that offers me a constructive workplace to enhance my professional skills and use my engineering and interpersonal skills which can help me to enhance my knowledge for the development of self and organization.

ACADEMIC BACKGROUND

QUALIFICATION

UNIVERSITY/BOARD

INSTITUE/COLLEGE

PERCENTAGE/C.G.P.A

B.A.

Delhi University

Delhi University

50%

Class XII

CBSE Board

Govt.Girls SR School NO 2 Nafafgarh

84%

Class X

CBSE Board

Govt.Girls SR School NO 2 Nafafgarh

59%

PROFESSIONAL EXPERIENCE

1.Teleperformance Business Service Pvt. Ltd.

Customer Service Associate (1 year and 5 months)

Gurugram(Haryana)

2.8month experience customer service and SALES EXECUTIVE in IENERGIZER BUSINESS COMPANY PVT. LTD GURGAON.

Roles and Responsibility

Attending training sessions to grow knowledge of product and to develop customer service skills.

Resolved customer inquires with prompt service.

Processing and logging incoming calls into CRM system.

Trained and facilitated new associates.

Improve quality service by recommending improved processes.

Record customer inquiries by documenting inquiry and response in customer accounts.

TOOL KNOWLEDGE

Operating System: Windows 10/8/7/XP/98.

Software Packages: MS Office (Word, Excel, PowerPoint).

D.T.P. Operator

CORE COMPETENCIES

Qualified, dynamic, result oriented, team player and self motivated.

Strong phone contact handling skills and active listening.

Ability to multi tasks, prioritize and manage time effectively.

Problem solving and analysis skills.

PERSONAL VITAE

Date of birth :8thFeb 1998

Father’s Name :Mr. Ramesh Chaudhary

Mother’s Name :Mrs. Archna Devi

Permanent address :House no.-A-83, Ranaji Enclave Najafgarh (New Delhi)

Languages known :Hindi, English

DECLARATION

I hereby declare that the details provided by me above are correct and I have knowingly not omitted/ misrepresented any information. I am aware that the company can use this data for verification purposes and any material inconsistency identified between the details shared above versus actual information would have a bearing on my employment, based upon company policies.

SWEETY.

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