Brooke Skowronski

*** ********* ******

Plymouth Meeting, PA 19462

267-***-****

adzbl2@r.postjobfree.com

Professional Experience

Wayfair

Plymouth Meeting, PA

Inbound Sales Representative

May 2021-February 2022

● Ensure the quality, accuracy, and timeliness of all inbound or outbound functions.

● Use web-based tools to stay current on industry-wide products, features, and services.

● Conduct employee training and development, monitor job and safety requirements.

● Work directly with associates to establish and foster a strong working relationship to support and enhance work performance.

● Maintain accurate records in the data system, with detailed information on customer contacts.

● Route domestic inbound shipments to ensure least-cost transportation is used.

● Perform intake of calls from members or providers regarding services via telephone, fax, EDI.

● Identify issues affecting customer satisfaction caused by operational issues and act as an important change agent to develop solutions.

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Sally’s Beauty Salon

Plymouth Meeting, PA

Salon Manager/Makeup Artist

August 2014-April 2021

● Performed administrative duties.

● Train and supervise other stylists and assistants.

● Oversee daily services, consult with clients and providedSally recommendations for beauty treatments.

● Review financial statements, analyze performance data to measure productivity and look at possible cost reduction options.

● Determine staffing requirements, and interview, hire, and train new employees.

● Lead Makeup Artist for clients, proms, weddings, and formal events. MAC Cosmetics

King of Prussia, Pa

Makeup Artist/Sales

November 2014 to January 2016

● Supported customers, developed customer relationships and generated sales growth.

● Maintained knowledge of current sales and promotions and policies regarding payment, exchanges and security practices.\

● Demonstrated makeup and skin care on clients.

● Provided my knowledge of the products for customer's need

● Inspect service areas to ensure cleanliness and sanitize the treatment places and blushes after each use

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Ulta Beauty

Plymouth Meeting, PA

Cashier/Tasker August 2012-September 2012

● Cash handling and general retail register sales..

● Performed duties of a customer service representative, assisting with questions, complaints and general information on products.

● Maintain a clean work area, stock shelves, pricing and inventory.

● Unload shipment with a team on a weekly basis.

Merchandise Service Coordinating Manager

September 2012-March 2013

● Assisted with the promotion of company sales and brand initiatives to meet or exceed goals.

● Guided associates to complete tasks and achieve goals.

● Supervised sales floor to drive retail and salon performance.

● Insured loss prevention standards and practices were maintained.

● Maintained daily merchandising and special sales advertisement and placement of products, developing ideas and placement of displays.

● Daily sales reconciliation and making deposits

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Associate Manager

March 2013- August 2014

● Manage and execute the GEM Program in accordance with company standards.

● Build success through the development and optimization of people. Recruit and retain top talent.

● Establish clear goals and objectives to focus the team on achieving superior results.

● Provide coaching, training, and feedback to improve associates' performance on a daily basis.

● Address all guest concerns and questions promptly and with professionalism.

● Scheduling of staff effectively in consideration of store traffic and key store initiatives, using current scheduling tools.

EDUCATION

-Plymouth-Whitemarsh High School, Whitemarsh, PA, UNITED STATES

-Montgomery County Community College, Blue Bell, PA, UNITED STATES ADDITIONAL SKILLS

Team player with excellent communication skills.

Strong customer service skills.

Outgoing, upbeat, positive personality.

I am a self-starter with a strong desire to learn.

Professional appearance, attitude, and demeanor.

Proficient with Microsoft Word, Excel, and Powerpoint.

Ability to make decisions and solve problems effectively and in a timely manner.

Ability to plan, organize, and prioritize work.

Contact this candidate