Glenn Mason White

Investigator

adzbl0@r.postjobfree.com • 917-***-****

*** ********** ****** #*** •Charlotte, NC 28204

Summary

Accomplished leader with 15+ years of experience conducting comprehensive investigations and providing effective case management and health care analysis. Adept at analyzing and evaluating data to arrive at sound conclusions, with thorough knowledge of investigative methods. Skilled in motivational interviewing, coaching, and counseling individuals from diverse backgrounds, solving conflicts in a constructive manner. Technical proficiencies include Microsoft Office Suite, Q&A Database management, and applicable industry software, such as E-Clinical, CARES software, Securus, and WebCrims.

Areas of Expertise

Caseload Management

Resource Allocation

Internet Information Services

Medical Coding

Interviewing & Evaluation

Client Documentation

Character Analysis

Fraud Investigations

Success Plan Management

Background Investigation

Interpersonal Negotiations\

Healthcare analysis

Professional Experience

Mecklenburg County Public Health (Career Match Solutions) Charlotte, NC August 13th- December 12th 2021

Co-Vid Investigator/ Behavioral Specialist

Conducted interviews with individuals and families who test positive for COVID-19

Referred individuals and families to community resources as needed for those who are homeless with COVID

Campaigned for isolation and quarantined preventions by utilizing technologies such as the internet, e-mail, and Health Space to investigate communities affected by COVID.

Completed data entry and documentation tasks for each case to be used for statistical purposes.

Contributed in a 45 percent decline of COVID infections by tracing families and individuals, which ultimately prevented clusters in Mecklenburg County.

Provided consultation and referrals during Healthcare fairs within the county.

Provided health referrals and counseling services for COVID individuals or families living in temporary shelters.

Coordinated healthy food pantries to be delivered to residents within the shelter.

New York City Department of Correction, Queens, NY March 2018 – September 2022

Investigator, Applicant Investigation Unit (remote)

Analyzed and audited applicant profiles utilizing NYC Department of Citywide (NOE) criteria in cases where client does not meet minimum requirements. Evaluated candidate personal histories by interviewing candidates and related persons of interest. Compiled weekly statistics for Assistant Commissioner and Deputy Commissioner of Applicant Investigation Unit and Human Resources.

●Reduced onboarding process time from eight to six weeks by designing new software and record keeping system.

●Furthered client communication through improved case file maintenance and efficient candidate notification.

●Streamlined and fast tracked over 1000 disqualified cases as instructed by the New York City’s Mayor Office for review

●Created a comprehensive report on medical disqualified candidates, which led to a reduction of paperwork.

●Maintained a database of all candidates disqualified from Fraud, and Drivers license infraction that was utilized during court hearing and appeals.

●Identified gang related activities through social media websites and internal software

●Prepared presentations for Assistant Commissioner showing quarterly stat review and projected class for Correction Officer candidates.

●Credited for helping graduate a class of 2000 candidates for the Fall of 2019

Project Renewal, New York, NY August 2017 – February 2018

Forensic Investigator for Parole and Treatment Program

Oversaw day-to-day progress of clients in pursuit of full reintegration into society. Guided development of independent service plans (ISPs) to guarantee available resources as needed for reestablishment. Partnered with local and state institutions to design comprehensive improvement plans for clients. Collaborated with staff and patrons to efficiently document and support program progress.

●Instituted support networks for parolees to maximize likelihood of successful rehabilitation.

●Conducted weekly support groups to discuss educational and vocational resources for clients to use in an effort to avoid recidivism.

●Coordinated group meetings to discuss preventive measures for returning to a life of crime.

●Coordinated vocational and educational services for clients who are learning impaired

●Gradually reduced recidivism by meeting with assigned Probation Officers and conducted home visitations weekly.

●Tested clients for controlled substances once a month or as instructed by the Director of Parole and Treatment program

Lantern Community Organization, New York, NY February 2016 – September 2017

Housing Transitional Specialist

Championed relocation projects for affiliated residents by addressing logistical obstacles including landlord and housing agency interviews. Operated as intermediary between Housing and Redevelopment Authority and Department of Human Services. Documented and organized data concerning Lantern Services programs related to the “Moving On” initiative.

●Secured and controlled reliable housing accommodations for 85 clients.

●Achieved additional governmental grants and section 8 vouchers for new clients entering the program

●Conducted monthly meetings for clients to implement strategies to maintain their apartments by discussing budgeting, money management, and socialization with neighbors.

Samaritan Village, Inc., Brooklyn, NY October 2014 – July 2015

Housing Specialist

Orchestrated the relocation of residents into stable and secure living arrangements. Planned and produced habitation scenarios for clients based on standardized qualifications and individual needs. Developed relationships rapport with local housing authorities to increase likelihood of long-term client success. Counseled patrons by facilitating streamlined communication with housing authorities.

●Accessed reliable housing accommodations for 75 homeless clients within three months of hire.

● Outreached several organizations that work with homeless individuals by supplying vouchers, i.e. Linc 1, II, and III for single individuals and family. Advocated for clients to receive section 8 vouchers.

Postgraduate Center for Mental Health, New York, NY November 2011 – October 2014

Property Manager, Brooklyn & Queens Scatter-Site Housing

Oversaw day-to-day operations of client properties and conducted essential business duties, including collection of rent data, addressing of resident needs, and production of weekly housing placement reports. Investigated client financial histories to establish qualification for applicable programs. Coordinated and sustained budget operations and entitlement funding for program clients. Formed relationships with real estate management organizations to acquire new apartment commitments.

●Controlled more than 160 residences throughout Brooklyn and Queens.

●Maintained great partnerships with landlords to assure future lease renewals and new apartments for clients entering our program.

●Provided over 350 apartment placements which led to a 70 percent drop in homelessness.

●Assisted clients with procuring section 8 and SSD for those clients who are unemployable.

Project Renewal, New York, NY October 2008 – July 2011

Case Manager, HIV Support Services

Coordinated care and resources for HIV-positive clients to achieve more desirable quality of life. Prepared documentation of client files to ensure appropriate individual care. Corresponded with patients and medical providers to monitor ongoing care. Provided referrals and counseling for individuals infected by sexually transmitted diseases’, essentially reducing anxiety.

●Conducted Utilization Review and Quality and Compliance Monitoring for additional funding.

●Coordinates the integration of social services/case management functions into the patient care, discharge and home planning processes with other hospital departments, external service organizations, agencies and healthcare facilities

●Conducted rapid testing and HIV education for clients in different health clinics throughout the four boroughs of New York City

●Provided housing assistance for clients who are homeless. Successful housing placements helped reduce the number of homelessness which essentially led to greater cooperation with our care coordination program

Additional Experience

Case Manager, Housing Works, Inc., New York, NY

Health Homes Care Manager & Team Leader, (Gay Men’s Health Crisis) GMHC, New York, NY

Housing Worker/Case Manager, Fountain House, Inc., New York, NY

Residential Counselor, The Bridge, Inc., New York, NY

Education

Bachelor of Arts in Deviant Behavior and Social Control

John Jay College of Criminal Justice, New York, NY

Professional Training

HIV Testing and Education

Conflicts of Interest and Prevention Training, NYC Department of Correction

EEO Boot Camp Training, NYC Department of Correction

Excel Pt. 1 and Pt. 2 Citywide Training, Department of Citywide Administrative Services

Time Management Strategies, Department of Citywide Administrative Services

E-clinical, AWARDS, and CARE software, Project Renewal, Inc. Training

Sexual Harassment Training, NYC Department of Correction

LexisNexis

Licenses & Certifications

Standard First AID and Adult CPR, Security Risk Group Training, Department of Health board certified HIV testing and counseling, Microsoft Suite Certification

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