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Customer Service Delivery Driver

Location:
Daly City, CA
Posted:
August 29, 2023

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Resume:

Quintyne Lawrence

San Francisco, CA • 332-***-**** • adzbkm@r.postjobfree.com

Objective:

To acquire a challenging career with an organization where I can utilize an opportunity to offer proven and developing leadership skills, and responsibilities to improve organizational ability to achieve corporate goals; and honor all long-term commitments to customers, clients, stakeholders, employees and within the community at large. Education:

Bachelor of Arts - Hastings College, Hastings, NE

Skills/License(s):

• Proficient in MS Word, Excel, PowerPoint

• Types 90 WPM

• SAG Aftra Member (3 Union Vouchers)

• 2019 Nike Mamba League Basketball Coach of the Year

• USAB Youth League Coaching License

• 120–Hour English Speaking TESOL Course Certificate

• Languages Spoken (English, Spanish, Chinese, & Korean) Experience:

04/23-

San Jose State University

Sales Consultant, and Services

San Jose, California

● Reach or exceed weekly, monthly yearly sales goals while surpassing client expectations in value and customer service.

● Service all existing season ticket members and donors

● Increase sales significantly each week by attracting new additional business leads.

● Perform outbound calls and service inbound calls for the Athletics Department for all ticketed sports.

● Facilitate season ticket member upgrades and additional seat requests. 11/21- 02/23

American Airlines

American Airlines Agent

New York, New York

● Provides assistance for passengers, and crew check in, as well as cargo acceptance.

● Verifies government regulations and requirements for domestic and international travel or cargo shipments.

● Meets and dispatches aircraft within established time limits.

● Provides assistance to distressed, emotional, and irate passengers.

● Maintains and adheres to federal regulations regarding any safety issues or concerns. 07/20-02/21

Amazon Logistics

Amazon Delivery Driver

New York, New York

• Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and other items in a safe timely manner.

• Pick up, transport, and drop off packages within a local region.

• Deliver packages to homes, businesses, retail locations, and other delivery destinations while remaining punctual to delivery routes and time schedules for the Amazon Company.

• Responsible for loading and unloading cargo out of the vehicle to the correct destination, and contacting customers ensuring that their package is delivered directly to them.

• Responsible for ensuring that the vehicle is properly maintained.

• Building and establishing a great report with the clients, the neighborhoods, and the businesses that the packages are delivered too, while handling concerns and complaints in a professional manner.

• Maintained a perfect FICO Driving score of 850 with no accidents during tenure.

• Multiple weeks as the #1 delivery driver based on safety, time, route guidance, and completion of the delivery. 08/19-12/19

American Baby International English

English Teacher

Suzhou, Jiangsu China

• Preparing lesson plans in accordance with students’ learning needs.

• Designing and presenting educational material.

• Tailoring lessons to accommodate differences in learning style and speed.

• Evaluating students’ progress.

• Preparing and disseminating progress reports at regular intervals.

• Remaining knowledgeable about and respectful of cultural differences within the classroom.

• Assisting students with their technical difficulties, where possible.

• Daily meetings with staff

03/19-07/19

Los Angeles Dodgers

5050 Los Angeles Dodgers Foundation

Los Angeles, CA

• Actively selling raffle tickets.

• Participating in game day meetings.

• Handling 50/50 Raffle equipment.

• Actively talking to fans and fan engagement.

• Adhering to all 50/50 Raffle Regulations

09/18-05/19 (1 season)

Los Angeles Clippers

5050 Raffle LA Clippers Foundation

Los Angeles, CA

• Actively selling raffle tickets.

• Participating in game day meetings.

• Handling 50/50 Raffle equipment.

• Actively talking to fans and fan engagement.

• Adhering to all 50/50 Raffle Regulations

• Top Seller in 50/50 Raffle Department Oct-Dec

09/18-07/19

City of Beverly Hills

Recreation Leader III

Beverly Hills, CA

• Perform field/gym set-up and break down.

• Supervise program participants and provide facility oversight.

• Monitor, secure, and direct the safe use of program equipment and facilities.

• Implement basic objectives, methods, and techniques of planned recreation leisure activities for youth ages 5-14. • Perform customer service functions including answering phones and providing information, receive citizen complaints and direct calls and messages to appropriate staff members.

• Monitor the Community Services facilities and enforcing rules and regulation. Follow written and verbal directions.

• Work closely with various departments internally to communicate information as required the projects



Contact this candidate