Call Center Customer Service
Resume:
Ashaunte Currie **** west **rd street Apt. *B
Brooklyn, NY, 11224
adzbk8@r.postjobfree.com
EXPERIENCE
NYC Human Resources Administration, Brooklyn, NY — Case Manager/ Job Opportunity Specialist
APR 2023 - PRESENT
● Listen and assist clients' needs and evaluated their eligibility
● Resolved Fair Hearing cases
● Provide economic support and employment-related services to persons in need
● Analyze and calculate budgets
● promote individual and family self-sufficiency
● Use independent judgment and decision making and in accordance with agency policies/procedures.
Freedom Care, Brooklyn, NY — Home Health Aide
FEB 2020 - PRESENT
● Cared for patients by assisting with their personal care and house chores.
● Assists and schedules doctor appointments.
● Help gather with medical documents and organized important medical papers
Board of Elections - Brooklyn,NY — Poll Worker
JUN 2021 - DEC 2022
● Serve and inform voters for election.
● Set up and break down poll site
● Search up voters information to help assist them with voting and explaining ballots.
King Teleservices, Brooklyn, NY — 311 Call Center Representative DEC 2021 - FEB 2022
● Managing large amounts of inbound and outbound calls in a timely manner
● Following call center “scripts” when handling different topics
● Identifying customers’ needs, clarify information, research every issue and providing solutions
Acute, New York, NY - Virtual Social Worker Assistant JUN 2021 - DEC 2021
● Get to know clients' personal, professional, and financial situations.
● Examine and analyze case information from all sources to assess client's circumstances and needs.
● Entered data and organized information
Board of Elections - Brooklyn,NY — Payroll Intern
JAN 2020 - JAN 2021
● Gathering and examining timesheets to ensure their validity. EDUCATION
Brooklyn College
B.A. Film Production
SEPT 2019 - AUG 2021
Kingsborough Community
College
A.A.S. Media Arts
SEPT 2017 - JUN 2019
SKILLS
Basic HTML & CSS
Microsoft Word
Powerpoint & Excel
Adobe Audition
Adobe Premiere
Adobe InDesign
Adobe Photoshop
AVID Media Composer
POS
WMS/PHISH
NYCWAY
EzPaycheck
● Entering start and end times onto the payroll software.
● Preparing and distributing hard copy or electronic paychecks. Prospect Park Zoo, Brooklyn, NY — Admissions Associate JAN 2019 - AUG 2019
● Executed cashiering duties to complete the sale of tickets.
● Answer customer inquiries regarding showtimes, memberships, pricing and any general question.
● Required to stand for long periods of time outdoors. Kohl’s, Brooklyn, NY— Sales Assistant
NOV 2016 - JAN 2017
● Greeted and assisted customers in the store
● Customer service skills
● Handled cash, checks, and credit card transactions Bottomless Closets, Brooklyn, NY—Intern
JAN 2016 - JUNE 2016
● Filed papers
● Answered telephones and directing customers to who they need
● Hands-on experience in giving information to visitor
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