Quality Assurance Customer Service

Justin Rojhani

Sanford, FL.***** 407-***-**** adzbk6@r.postjobfree.com

Professional Summary

Accomplished customer service and Search Engine Evaluator professional possessing superior interpersonal and communication skills and a strict attention to detail. Determined Quality Assurance Specialist with dedication to quality and accuracy. Work History

07/20/2022 to Current

SST Resolutions Specialist

Sitel

• Indentified and escalated cases of customers who were exposed to security issues and of identity theft.

• Handled High volume inbound and outbound calls from various customers

• Completed all resolution calls as a last effort Resolution with Customers.

• Responded to customer inquiries and complaints in a timely and professional manner via calls and emails/chat.

• Provided accurate and complete information to customers

• Met and exceeded performance goals and expectations

• Assisted customers with finacial preparation processes and filing.

• Handled customer inquiries and complaints

• Provided information about the products and services

• Troubleshooted and resolved product issues and concerns

• Documented and updated customer records based on interactions 01/2020 to Current

Quality Assurance Specialist

Shoppers Confidential.

• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

• Updated inspection journals and daily summary logs with quality-related data. 03/2010 to 12/2019

Salesforce Customer Specialist

Appen

• Answered help desk calls and responded to customer inquiries to ensure customer needs were met.

• Assisted customers in resolving technical problems by providing guidance regarding software problems.

• Resolved more complex technical problems through a defined escalation process.

• Followed up with customers to ensure that their inquiries were resolved within the contracted or agreed upon time frame.

• Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries were resolved appropriately.

• Resolves problems by following basic scripts and knowledgebase. 01/2004 to 01/2010

Pre-Deployment Trainer

Mojave Vipers Military Training Program

• Reviewed and edited correspondence prior to release and submission for signature

• Logged and filed classified documents

• Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations

• Supervised location, construction and concealment of infantry positions and equipment

• Coordinated the fielding of all new equipment

• Trained hundreds of peers and subordinates on operations and measles

• Implemented an inspection program used by many organizations to confirm operating procedure compliance

• Developed and maintained the unit's daily personnel accountability report for 60+ soldiers

Training

2022 Customer Relationship Management : Salesforce 2007 Engineering Acoustics

College of The Canyons, Valencia, CA

Certification in Audio Engineer- Foundational concepts in digital theory, computer operating of music-recording technology with attention to its history, innovations, and effects on the recording process, specifically the sonic quality of recorded music. Explore philosophical and current issues related to the music and entertainment industries.

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