FELICIA BUENO

Woodbridge, N.J. · 973-***-****

adzbju@r.postjobfree.com

Objective

To obtain a position where I can utilize my strong communication, detail -oriented, interpersonal, and management skills while engaging in new challenges and learning experiences.

EXPERIENCE

APRIL 2022-PRESENT

MEDICAL SUPPORT ASSISTANT, VETERAN’S ADMINISTRATION, LYONS CAMPUS -GS-5

• Schedule first time Consult appointments, Return to clinic Orders (RTC), Clinic Cancellations, Cancel by Patient, and No Shows for the following Specialty clinics: Neurology, Hematology/ Oncology, Renal, Urology, Podiatry, Allergy, Pulmonary, General Surgery, Plastic Surgery, Plastic Surgery, Cardiology, Diabetes, Endocrinology, Nutrition, Ear Nose and Throat, Rheumatology, Podiatry, General Surgery, Audiology, and Physical Medicine & Rehab Clinics using Consult Tracking Manager (CTM), Return to Clinic Orders

(RTC), Virtual Care Manager (VCM), Computerized Patient Record System (CPRS), VISTA, and Vista Scheduling Enhancement (GUI).

• Reviewed active consults and cancelled any due to Failed Mandated Scheduling Effort.

• Updated Veterans’ consults using the Consult Toolbox.

• Send emails and messages via Microsoft Teams in order to communicate with a wide range of Physicians, Physician Assistants, Social Workers, and Nursing staff to ensure the patients consults are addressed in a timely manner.

• Addressed all telephone calls for Centralized Scheduling Unit using Cisco Finesse and Cisco Jabber.

JANUARY 2022 – APRIL 2022

OPHTHAMOLOGY ASSISTANT, SUMMIT HEALTH MANAGEMENT, NEW PROVIDENCE NJ

• Assisting ophthalmologists during surgical procedures and maintaining surgical equipment

• Taking patients' medical history and performing office administrative duties such as patient scheduling

• Administering eye exams, clinical and diagnostic tests, and eye medication

• Instructing patients on care and usage of corrective lenses

• Training and supervising other ophthalmic personnel 2

• Taking patients' medical history and performing office administrative duties such as patient scheduling

• Instructing patients on care and usage of corrective lenses

• Administering eye exams, clinical and diagnostic tests, and eye medication AUGUST 2021 – DECEMBER 2022

PATIENT CARE COORDINATOR, BOND PLASTIC SURGERY, MONTCLAIR NJ

• Meet with all new consultation patients, performing a preliminary consultation prior to their introduction to the surgeon.

• Perform administrative and technical duties. Data entry.

• Respond to all new and existing patient’s inquiries through telephone and email, replying to questions about scheduling, surgical procedures performed, surgeon’s qualifications, fees, and surgical process.

• Verify insurance coverage, determine if referral or authorization is needed for surgery.

• Discuss fees and initiate finance options.

• Review the surgery schedule and confirm dates.

• Assist internal and external marketing for the practice.

• Research, gather and analyze statistical data to be utilized in reports.

• Maintain a database log of all incoming and outgoing correspondence.

• Arrange meeting, or travel reservations for office personnel MARCH 2019 – AUGUST 2021

PATIENT SERVICE REPRESENTATIVE, SUMMIT HEALTH MANAGEMENT, WEST ORANGE NJ

• Greet visitors or callers and handle their inquires or direct them to the appropriate person according to their needs.

• Complete forms in accordance with their needs.

• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills.

• Perform administrative, analytical, and technical duties.

• Perform day to day office functions, such as but not limited to taking incoming calls, obtain patient information for service.

JUNE 1998 – MARCH 2019

MEDICAL RECEPTIONIST/TECHNICIAN, ROBERT G. MIRSKY, M.D.

● Evaluate, collect, create, and enter information into the database.

● Answer incoming calls as needed.

● Use computers for various applications such as database management or word processing

● Perform administrative and technical duties as well as provide support and assistance to management.

3

● Answer incoming calls when needed.

● Accounts receivable, prepare invoices for payments

● Establish work procedures or schedules and keep track of the daily work of clerical staff.

● Measure visual acuity, including near, distance, pinhole, or dynamic visual acuity, using appropriate test.

● Document patient’s history

● Administer topical ophthalmic or oral medications.

● Operate ophthalmic equipment, such as autorefractors, phoropters, tomography or retinoscope

EDUCATION

JUNE 1998

● Associate of Applied Science: Health Information Management Berkeley College- Woodland Park, New Jersey

● High School Diploma: Business- East Orange, New Jersey SKILLS

• MS Word. MS Excel. MS

PowerPoint

• Electronic Health Records (EHRs)

• Medical terminology

• Data Entry

• Patient Workups

• Humphrey Visual Fields

• Corneal Scans

• Contacts Lens Instructor

• Corneal Topography

ACTIVITIES

Community outreach programs and services

Contact this candidate