Customer Service Medical Records

SARAH JOHNSON

703-***-**** adzbir@r.postjobfree.com ***0 Oakton Glen Dr Vienna, VA 22181

Professional Summary

Knowledgeable administrative healthcare professional well-versed in healthcare practices, compliance standards, and operations. Experience with electronic medical records, customer service, and program management. Effective problem solver with keen attention to detail and proven time management and multitasking abilities. Professional Experience

Hospitalist Program Coordinator Mar 2016-Mar 2020

Emergency Medicine Associates, P.A. P.C./Alteon Health Reston, VA

Performed quality assurance duties, audits, data abstraction, and analysis of medical records and reported essential information to key stakeholders.

Led on boarding for new hires- coordinated all aspects of clinical orientation, trained clinicians on charge capture/billing software and office policies and procedures.

Oversaw daily on-site operations and managed all office administrative functions and continually sought methods for improving efficiency and quality.

Administrative Support Specialist II Nov 2014-Mar 2016 Emergency Medicine Associates, P.A. P.C. Reston, VA

Provided support to program medical directors including assistance with departmental meetings, workflow organization, concurrent and retrospective audits, provider scheduling and performance tracking.

Served as the primary point of contact for the practice. Communicated professionally and effectively through verbal and written correspondence with a variety of customers.

Reinforced clinical documentation improvement initiatives and worked with clinicians to facilitate timely completion of all deficiencies and queries.

Hospital Billing Records Specialist Feb 2013-Nov 2014 Emergency Medicine Associates, P.A. P.C. Reston, VA

Responsible for the retrieval, preparation and transmission of electronic hospital medical records, patient data and physician billing sheets.

Created and maintained a detailed daily charge audit and census tracking system to accurately report starting and ending census and the number and types of encounters.

Researched and reconciled discrepancies in data to enable accurate billing and coding. Education

Bachelor of Science Health Systems Management George Mason University, Fairfax, VA May 2014 Skills

Medical terminology, anatomy,

physiology

Electronic Medical Records

Medical coding and billing

Microsoft Office and Google

applications

Report generation

Data Management

Office and program management

Customer service

Verbal and written communication

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