TINA M. LEAITU

Vine Grove, KY ***** 270-***-**** adzbif@r.postjobfree.com linkedin.com/in/tinamleaitu

ACCOUNT MANAGER

Highly motivated and self-driven account manager with extensive knowledge of leadership skills, customer service and human resources within the military and Fortune 500 company settings. High quality, strong interpersonal and written communication, customer service, along with providing professional and quality work to a diverse team with a character consisting of Integrity and honesty. Self-Management, reasoning, and problem solver with the ability to work under pressure to complete the mission. Compassion for others, coupled with experience and knowledge to lead others, to learn the importance of practicing good morals and ethics to maintain client and customer relationships.

CORE COMPETENCIES

MySQL Pivot Tables Healthcare Databases Problem Solving Microsoft Excel Leadership Account Technical Credibility Management Customer Service Decision Making Training Attention to Detail Flexibility Teamwork

Customer Relationship Management (CRM) Data Analysis Tableau Account Relationship Military Logistics

PROFESSIONAL EXPERIENCE

Optum, Minnetonka, MN – Remote March 2021 – March 2023

LHI Account Manager Client Services 50+ hours/wk

Ensured implementation and maintenance of contracts.

Established rapport, trust, and confidence with LHI internal and external stakeholders through verbal and written communication by establishing relationships, administering, improving, evaluating, and maintaining methods and procedures for the efficient and economical conduct of daily expenditures.

Identified current needs and gaps in medical readiness, identified requirements, present viable solutions within the context of the Reserve Health Readiness Program (RHRP) contract upon validating needed recommendations.

Ensured customer expectations and requirements aligned with service delivery capabilities within LHI’s and RHRP’s; resolution of customer-generated issues regarding service delivery, service completion, and future business.

Met Customer expectations by Facilitating cost to ensure sufficient monies were available for shipping supplies, materials, and equipment, prior to approving distribution between carriers: USPS, FedEx, UPS.

Completed data reporting and analysis with a monthly testing average of 13,000 patients using Tableau, Mednet, SQL databases to make informed decisions on process changes, cost saving initiatives and efficiencies affecting the profitability of the contract.

Conducted over twenty monthly audits in person, and prepared evaluations on deficiencies and recommendations for order requests of supplies and equipment to ensure efficient cost control throughout the state of California.

Responsible for all aspects of the customer’s relationship as it pertains to contract development, operational implementation, legal and regulatory contract compliance, policies for California Testing sites, while maintaining guidelines and performance expectations for staff.

Measured process performance, specifications, anticipated and monitored customer’s trends for demands on services, developed plans by setting goals to improve operational effectiveness and efficiency for each customer through quality assurance and decision making for all testing sites.

Developed and maintained relationships with all levels of staff throughout the organization and functioned as primary liaison between operational departments specifically regarding issue resolution, processes, training, education, and support for the customers.

Defined and developed operational processes to meet the requirements of new and existing customers, participated with departmental managers, supervisors, and employees to finalize the processes in each area to meet the needs of the customers.

Documented operational updates and provided feedback on findings to Senior Leadership Team on the status of each account.

Project Management implementation of new business process and changing customer requirements into LHI Operations based on project management principles when setting deadlines, assigning responsibilities, monitoring, and reporting progress while maintaining scope, cost, and time objectives.

Army Wellness Center (AWC), Fort Knox, KY August 2014 – October 2019

Health Promotions Technician 40 hours/wk

Provided oversight and advised on the operation to the Army Wellness Center. Promoted initiatives that assisted in the Army’s force readiness.

Reviewed over 1500 records and interviewed eligible candidates for any contraindications to exercise and assessed the impact of existing medical conditions clients may have and ensured providers clearance to be completed.

Developed policies and monitored the provision of physical fitness testing.

Coordinated the use of the facility for 300+ participants per month for comprehensive physical fitness testing to include cardiorespiratory, body composition analysis, muscular fitness, and flexibility assessments.

Provided health coaching using accepted behavior change strategies and recorded data upon documentation of findings.

Developed courses of action to improve the Army Wellness center and to correct deficiencies.

Planned, organized, and implemented comprehensive health promotion programs based on health initiatives to enhance readiness for the Total Army.

Conducted cross functional training on AWC core programs; health assessment review, physical fitness, healthy nutrition, general wellness education, and stress management, by teaching both direct/indirect of professional staff, clinical providers, soldiers, and family members.

Assisted, advised, and provided service to personnel of all levels in the military and civilian community, promoting health and wellness.

Led the marketing efforts to promote the AWC program to all beneficiaries by coordinating, resolving problems, and exchanging information to ensure regulatory provisions were followed.

Used professional skills (Microsoft Office applications) and knowledge in physical, behavioral, nutrition, financial counseling to soldiers in the pre/postpartum pregnancy classes.

Served as the action officer in projecting, developing, planning of policies and standard operating procedures to overall program for Army Wellness Centers in the Medical Treatment Facility and associated clinics.

Updated information, ensuring to comply with scheduled meetings, and training.

Coordinated with clinic mail clerk for distribution to pick up and deliver mail to outlying clinics.

Gathered mail from main clinic monthly. Sorted and distributed mail to outlying clinics, along with inspecting and monitoring mail contents prior to dispatch to ensure compliance with government business.

ADDITIONAL RELEVANT EXPERIENCE

Margettis Clinic, Fort Knox, KY 2014

Medical Record Clerk (ROTC) 40 hrs/wk

Medical Staffing Network

Provided administrative support for the annual Leadership Development Assessment Course (LDAC) and Leader’s Training Course (LTC) cadet summer training program through oral and written communication.

Adhered to strict confidentiality guidelines of Health Insurance Portability and Accountability Act.

Responsible for records maintenance accountability in SharePoint, Healthcare Artifacts and Image Solutions, and the Armed Forces Health Longitudinal Technology Application automated system.

Established and maintained systems of records and data related to staff and MFT activities. Collected and analyzed resource and work force utilization data.

Knowledge of the installation’s organizational structure, mission, and functions to determine and route any type of material by subject matter and/or content.

Knowledge of the Army recordkeeping to maintain records and conduct inspections maintenance, use, ensuring proper identification, and disposal of records once recorded.

Performed cadet registration and entered demographic data in Composite Health Care System II.

Facilitated the processing of over 7,700 Cadets and 10,500 administrative transactions.

Prepared, submitted and justified the MFT budget. Monitored, reviewed, and modified obligations based on approved funding, authorized expenditures and rates, and program requirements.

Interpret and analyzed regulations by process of inputting and extracting data to develop reports and briefings.

Ireland Army Community Hospital, Fort Knox, KY 2011-2013

Administrative Assistant/Respect.Mil Behavioral Health Program 40 hrs/wk (GS-0326-06)

Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Interpersonal Communication, Office Automation software, systems, spreadsheets, manipulate information, prepare reports.

Maintained workflow by mastering methods, developed reporting procedures,

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, and forms control.

Developed administrative staff by aiding in educational opportunities, and experiential growth opportunities.

Used research techniques/skills to identify patient coping mechanisms through review of patient documentation, statistics, and questionnaires. Assisted research efforts concerning psychosocial needs of patients and their families.

Resolved administrative concerns by preparation of reports, analyzing data, identifying solutions. Reported monthly stats to Washington D.C in the time limit required.

Responsible for recordkeeping actions, publications/forms, update policies and procedures.

Functioned as accountable property custodian for the MFT within CMHS (Respect-Mil). Signed for and controlled accountable property, equipment, and supplies. Prepared request for issue or turn-in with accompanying documentation and justification.

Completed operational requirements by scheduling and assigning administrative projects, expediting work results.

Maintained professional and technical knowledge by attending educational workshops within the installation and community. Established personal networks, participating in professional societies.

Contributed to team effort by collaborating closely with the Providers daily to accomplish related results as needed, while serving as a facilitator/co-facilitator amongst both professional and paraprofessional staff.

Served as part of clinic Join Commission/P.I. process team. Identified clinic quality improvement goals and standards as a MFT P.I. team member.

Ireland Army Community Hospital, Fort Knox, KY 2009-2010

Surgical Technologist

Eriksen Chiropractic Center, Radcliff, KY

Lead Chiropractic Assistant

Yum Brands, Inc, (Tricon) Louisville, KY

Human Resources Benefits Administrator

BCBS Insurance Company, Louisville, KY

Health Insurance Coordinator

Aetna Health Insurance Company, Louisville, KY

Health Benefits Specialist

Administar of Kentucky, Louisville, KY

Claims Adjuster

Directorate of Logistics, Department of Defense, Munich, Germany

CIF, Warehouse Supply Clerk/Worker

EDUCATION

Bachelor of Science, BS in Health/Health Care Administration / Management

Liberty University, Lynchburg, VA

Associate of Applied Science, AAS in Business

Administration/ Management, Human Resources

Elizabethtown Community and Technical College, Elizabethtown, KY

Associate of Science, AS in Surgical Technology

Brown Mackie College, Louisville, KY

MILITARY EXPERIENCE

Military Police

Ft. McClellan, AL and Hanau, Germany

ACTIVE SECURITY CLEARANCE

VOLUNTEER / ORGANIZATIONS

Nabvets, Radcliff, KY Radcliff Small Business Alliance Redcross-Helping Hands

JROTC–Volunteer for local High School, Radcliff, KY Wellness Coach- Hardin County school system, KY

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