Regina Thomas

**** ********** ** **** ** *****

843-***-****

adzbi7@r.postjobfree.com

Objective: To obtain apposition as Human Resources Manager and use my education, experience and training to continue to be an asset. My experience with Lowe’s will allow me to seamlessly transition into the HR business Partner Role and advocate for employees who have been through tremendous transition in the past few years.

Education:

Trident Technical College

PHR Certification

December 2014

Charleston, SC

Work Experience:

Lowe's Home Improvement

Summerville, SC 29485

2017- 2019 Human Resource Manager

2020 - Present Scheduling Staffing Administrator

Create and maintain a sales culture, ensuring all employees drive sale through WOW customer service.

Perform Quarterly Maintenance on Labor Management system (scheduling).

Lead with an enthusiastic style and motivate all Lowe’s employees through recognition.

Monitored training and mentoring of all assigned personnel.

Maintain Lowe’s merchandising, housekeeping, safety and security standards. Ensure schedules are created and edited using the Labor

Recruiting, Onboarding, Orientation, Training and Drug Testing

Scheduling System and posted 10 days prior to start of schedule and the schedule should directly support the forecasted payroll plan.

Responsible for HR supplies.

Provide training on all Lowe’s policies and procedure.

State Farm, North Charleston, SC 29417,

(2017)

Receptionist:

Customer Service, phone, collections, payments and bank auto loans

Charleston Commercial Specialty Group

3896 Leeds Ave, North Charleston

(2017)

Receptionist:

Organization, scanning files, customer service

Lowe's Home Improvement, Sumter, SC

(2013- 2016)

Human Resource Manager

Create and maintain a sales culture, ensuring all employees drive sale through WOW customer service.

Perform Quarterly Maintenance on Labor Management system (scheduling).

Lead with an enthusiastic style and motivate all Lowe’s employees through recognition.

Monitored training and mentoring of all assigned personnel.

Maintain Lowe’s merchandising, housekeeping, safety and security standards.

Ensure schedules are created and edited using the Labor Scheduling System and posted 10 days prior to start of schedule and the schedule should directly support the forecasted payroll plan.

Responsible for HR supplies.

Provide training on all Lowe’s policies and procedure.

Employee Relations:

Voice Team Co-Captain, Safety Team Member, Event Committee

Promote a friendly and diverse workplace where employees are motivated to provide superior customer service and clearly reflect and support the Lowe’s Vision.

Recognize outstanding performance.

Follow corrective action policy, ensure appropriate documentation is place in employee files. Ensure employees are counseled under direction of appropriate manager.

Record Keeping.

Ensure Labor Management System, including scheduling information is current. Process any changes in employee’s availabilities in a timely manner.

Responsible for Sarbanes-Oxley payroll compliance, which includes file maintenance and retention.

Safety & Security

Detect common signs of shoplifting, theft and other security risks and promptly communicate to management and Loss Prevention.

Comply with all safety procedures.

Handle customer complaints, dissatisfaction or procedure violations.

Training & Communication

Learning and Talent Center Mentor and Human Resources Manager Trainee under Current HR Manager

Ensure all assigned employees are trained and capable of performing their assigned duties and are able to provide superior service to our customers.

Trained on how to enter New Hire Information into Labor Management system (scheduling), Peoplesoft, and Security Profile (Genesis). Update and maintain employee information as necessary.

Maintain applicable files per policy.

Ensure uniform orders are placed as needed.

Distribute company announcement/information to employees.

Serve as site coordinator for Satellite Communications Programs.

Maintain company bulletin boards.

Protect the confidentiality of all affected parties in sensitive issues.

Promote a friendly and diverse workplace where employees are motivated to provide superior customer service and clearly reflect and support the Lowe’s Vision.

Assist employees in completing benefit enrollment change request. Distribute benefit cards.

Ensure store’s compliance with the WOTC Program.

Ensure Labor Management System, including scheduling information is current. Process any changes in employee’s availabilities in a timely manner.

Ensure through personal review that employee reviews include the documentation of all completed training and the prescribed training goals for the next review period.

Responsible for Sarbanes-Oxley payroll compliance, which includes file maintenance and retention.

Notify appropriate manage when reviews are due, prepare and provide STAR review form.

Coordinate all aspects of employment, including but not limited to: orientation, job posting process, compensation and benefits, payroll, etc.

Maintain store training calendar and ensure the calendar coincides with staffing schedule, at least two weeks in advance.

Ensure new hire paperwork is completed accurately and submitted no later than the first week of employment.

Detect common signs of shoplifting, theft and other security risks and promptly communicate to management and Loss Prevention.

Comply with all safety procedures.

Notify Manager/MOD of customer complaints, dissatisfaction or procedure violation.

Maintain safety, DOT, Worker’s Comp and HAZMAT training records. Review to ensure complete and up-to-date files.

Notify management of accidents and follow procedure regarding reporting and drug screening

Ensure all employees are aware of the Open-Door policy.

Coordinate and /or conduct training of employment benefits and safety programs per policy and procedure as needed.

Maintain training room, training library and supplies and Policies & Procedures Manual.

Schedule training time and coordinate participation by corporately approved in-store experts and vendor representatives.

Ensure customers are greeted immediately. Respond knowledgeably and promptly to all customer and employee questions.

Responsible for maintaining individual employee attendance cards

Process weekly payroll on assigned week (close out, make corrections, enter vacation/holiday & purge old data).

Other positions held at Lowe’s Companies, Inc: Customer Service (CSA, Head Cashier, Weekday CSA, Phone Operator

(2009-2011)

Other Pertinent Activities and Membership:

Lowe’s Heroes Volunteer

Lowe’s Safety Fair Coordinator

Represented Lowe’s at Job Fair and Recruiting Events

Coordinated Lowe’s participation in Azalea Festival for Summerville, SC

Coordinated the MDA Campaign at the store level

United States Postal Carrier Supervisor (1981- 2009)

Compliance with Regulations

Ensure that mail is properly delivered to customers.

The Administrative Official must be familiar with the terms of the contract and all regulation and policies pertaining to contract delivery operations and he or she must supervise the operation efficiently in accordance with the contract regulations and policies.

Place service changes into effect only upon approval from the District.

Manage Operations Programs

Monitoring and Adhering to Schedule

Report Operating Failures

Recommending Corrective Action

Prepare recommendations to the Contracting Officer in the area for corrective action for supplier irregularities beyond the counseling stage after the supplier has been issued a corrective letter.

Perform their daily functions. All detours must be reported to the

Administrative Duties

Provide a sage work area at the Postal facility.

Responsible for Mail Counts conducted annually when elected to do so.

A 1-week count of mail will be conducted on a route data volume count sheet.

Vehicle Inspections

Route Analysis

Operation Analysis

Identify problems, take necessary action and passes along recommendations to the local distribution networks office in the area for action by the Manager, Transportation Contracts.

Training-must provide route training for operators of newly awarded Contract Delivery Service routes, as needed. This formal training will be up to a total of 24 hours This includes 8 hours of computer-based training(CBT), supplemented by up to 16 hours of on-the-job training (OJT).

OJT training hours provided will be determined by the individual background and prior delivery experience of each individual trainee.

Responsible for providing prompt and efficient service to the customer and handling complaints properly and expeditiously with prompt referral to the appropriate officials.

Directly responsible for efficient performance and any inquiry concerning the performance requirement of those supervised.

Communicated with Customer effectively to resolve complaints.

Weekly payroll on assign week (close out, make corrections, enter vacation/holiday & purge old.

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