Felecia Hernandez

Bakersfield, CA *****

adzbh8@r.postjobfree.com

559-***-****

Authorized to work in the US for any employer

Work Experience

Patient Service Representative/Scheduler

Kern Radiology

January 2020 to Present

• Answer phones and greet incoming patients and visitors.

• Perform accurate patient registration, insurance verification and collect co-pays.

• Interviews patients

• Schedule patients for exams, and input/update patient information in our medical system. Instructional Assistant

Valley Achievement Center - Bakersfield, CA

May 2019 to January 2020

• Ensure student and employee safety at all times.

• Maintain close proximity to assigned student(s) at all times.

• Maintain student and/or classroom program binders and notify Program Manager/Teacher of any concerns regarding student programs.

• Protect and uphold student confidentiality at all times.

• Collect, record, and maintain accurate data pertaining to student’s IPP/IEP goals.

• Work with a variety of students within the Autism Spectrum or with other Developmental Disabilities.

• Maintain organization of student work/classroom area.

• Complete daily assigned job responsibilities at the beginning or end of shift.

• Ability to exercise appropriate behavior modification techniques when necessary.

• Performs other duties as assigned.

Head Cashier/ Customer Service

Kirklands

October 2018 to January 2019

• Responsible for driving profitable sales

• Strives to meet and exceed store targets and goals by engaging with each and every customer during their shifts.

• Follows direction and coaching from the store management to overcome obstacles that may prevent the store from achieving the targets and goals.

• Supports high performing teams that can accomplish company goals, initiatives, and priorities, by execution and providing feedback.

• Takes personal accountability for both individual and team performance.

• Assists in execution of all strategies, change initiatives, and business opportunities directed by the store management team.

• Takes initiative during every shift to make every customer experience special and support a positive culture.

Dental Assistant

Loma Vista Dental - Clovis, CA

February 2017 to November 2018

• Charting

• X-Rays

• HIPPA

• Experience taking impressions and using digital intraoral scanning equipment

• Proven success and ability to quickly adapt to new system and software

• Great team player

• Coronal Polish

Customer Service Rep

Alorica

June 2018 to October 2018

Respond to online chat requests from customers and prospects related to client specific programs and products

• Identifies and responds to customer's needs based on designated procedures of account/client

• Handles various incoming sales-focused online chat requests.

• Escalates calls to supervisor when necessary and appropriate.

• Promotes and sells client products by emphasizing product features and benefits based on customers' needs

• Provides feedback reports on call issues related to downtime and/or training issues

• Attempts to upgrade existing customers based on customers' needs.

• May perform other client specific duties as necessary and required by program/account. Cashier

Family Dollar - Fresno, CA

August 2016 to May 2017

• Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns

• Maintains a presence in the store by providing excellent customer service

• Ensures a clean, well-stocked store for customers.

• Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.

Cashier

WIC

May 2015 to August 2015

• Stocking

• Cleaning

• Organizing

• Receiving Vouchers

Personal Assistant/Receptionist

Farmers Insurance - Fresno, CA

August 2010 to October 2013

• Analyze, clarify and resolve intermediate policy and account related questions from agents and customers.

• Reviews problems and communicates with appropriate personnel to obtain information when necessary.

• Responds to customer inquiries through appropriate mediums.

• Attains performance level standards as outlined in performance objectives.

• Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.

• Stays current with relevant product(s).

• Understands and strives to support organization's overall strategy.

• Models Farmers core values.

• Performs other duties as assigned.

Education

High school or equivalent

Brightwood College - Fresno, CA

November 2017

High school or equivalent

Washington Union High

June 2006

Skills

• Customer Service

• Front Desk

• Office Administration

• Call Center

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