Customer Service Business Development
Resume:
IFTEKHAR AHMED
NO-**/*, FIRST FLOOR,NETHAJI CROSS ROAD
D STREET, CLEVELAND TOWN,FRAZER TOWN
BANGALORE-560005
*********@**********.***
Experienced travel agent with skills and training in Amadeus reservation
system procedures. Professional background includes sales, front desk
management, claims processing, and customer care management. Bring a
passion for travel and business management capabilities essential to
promoting travel options from point of consultation to closing. Maintain
excellent research, planning, and follow through skills.
PROFESSIONAL EXPERIENCE
Passion and Pleasure Travels and Tours Pvt Ltd, Bangalore ( Assistant
Manager) October 2012 to date
Managing budgets and maintained statistical/financial records.
Proposed strategies for the business development of the travel agency.
Trained employees in advising customers on current travelling conditions.
Met regularly with team leaders/Staff to give them sales figures.
Managed the Sales & the Reservations.
Monitored the effectiveness of the actions conducted.
Carlson Wagonlit travel, Bangalore( Manager- Customer Service) April 2008
to August 2012
Carlson Wagonlit Travel, Bangalore(Team leader), Aug 2005 to April 2008
Headed the Bosch Travel Desk managing a Corporate and Leisure portfolio of
customers seeking cost-effective, knowledgeable travel consultation
specifically in the areas of flight arrangements, hotel accommodations, car
rentals, train tickets, cruises, resorts, tour packages, and excursions.
Utilizing Amadeus, proprietary reservation system, Internet, and vendor
websites to research and report on pricing, availability, hotel profiles,
resorts, cruise lines, tour itineraries, geographical facts, sightseeing
tours, health issues, weather forecasts, currencies, entry-requirements,
travel advisories, and special events.
Contributing to the workplace administratively from new employee training
to billing disputes and collections, authorized competitive price
adjustments, and negotiated exclusive wholesale arrangements with vendors
Regency travel and tourist, Doha-Qatar, (Reservation and ticketing Officer
), Aug 2001 to Aug 2005
Demonstrated skills as a capable Travel Consultant within a high-volume
sales environment, Coordinating standard/electronic customer and vendor
communications to promote packages, close sales, confirm reservations,
generate itineraries and correspondence, process payments, and issue
tickets.
Collaborated with vendors to promote exclusive travel packages,
encompassing resorts, cruise lines, and tours through Saltours, GTA,
Destination of the world, Royal Caribbean, Celebrity cruises and Trafalgar
Ascon travel Pvt Ltd, Bangalore(Travel Executive), Apr 1999 to Aug
2001
Handling International counter
Creating itineraries for the customers
Constructing fares for various itineraries
Making car and Hotel reservations in India as well as World wide
Maintaining the Dockets for the customers
Accounting and Billing
Assisting in Passport cases
Assisting customers in all types of visas
EDUCATION
Vinayaka Missions University, Salem
Bachelor of Arts (English)
PROFESSIONAL QUALIFICATION
Diploma from International Air Transport Association - IATA/UFTAA-Geneva
(Standard Course)
Diploma in International Air ticketing, Sales and Travel Agency
Administration from Armen Institute, Bangalore
Successfully completed Basic Fares & Ticketing Program of Air India, Staff
College
Successfully completed Automated Ticketing Program of Amadeus, India
Successfully completed Travel agents workshop conducted by British
Airways,Doha
Successfully completed Hotel Sales Excellence Training Program by Marriott
Personal Detail
Marital status : Married
Date of birth : 28 July 1978
( Iftekhar Ahmed )
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