IFTEKHAR AHMED

NO-**/*, FIRST FLOOR,NETHAJI CROSS ROAD

D STREET, CLEVELAND TOWN,FRAZER TOWN

BANGALORE-560005

974-***-****

adzbgi@r.postjobfree.com

Experienced travel agent with skills and training in Amadeus reservation

system procedures. Professional background includes sales, front desk

management, claims processing, and customer care management. Bring a

passion for travel and business management capabilities essential to

promoting travel options from point of consultation to closing. Maintain

excellent research, planning, and follow through skills.

PROFESSIONAL EXPERIENCE

Passion and Pleasure Travels and Tours Pvt Ltd, Bangalore ( Assistant

Manager) October 2012 to date

Managing budgets and maintained statistical/financial records.

Proposed strategies for the business development of the travel agency.

Trained employees in advising customers on current travelling conditions.

Met regularly with team leaders/Staff to give them sales figures.

Managed the Sales & the Reservations.

Monitored the effectiveness of the actions conducted.

Carlson Wagonlit travel, Bangalore( Manager- Customer Service) April 2008

to August 2012

Carlson Wagonlit Travel, Bangalore(Team leader), Aug 2005 to April 2008

Headed the Bosch Travel Desk managing a Corporate and Leisure portfolio of

customers seeking cost-effective, knowledgeable travel consultation

specifically in the areas of flight arrangements, hotel accommodations, car

rentals, train tickets, cruises, resorts, tour packages, and excursions.

Utilizing Amadeus, proprietary reservation system, Internet, and vendor

websites to research and report on pricing, availability, hotel profiles,

resorts, cruise lines, tour itineraries, geographical facts, sightseeing

tours, health issues, weather forecasts, currencies, entry-requirements,

travel advisories, and special events.

Contributing to the workplace administratively from new employee training

to billing disputes and collections, authorized competitive price

adjustments, and negotiated exclusive wholesale arrangements with vendors

Regency travel and tourist, Doha-Qatar, (Reservation and ticketing Officer

), Aug 2001 to Aug 2005

Demonstrated skills as a capable Travel Consultant within a high-volume

sales environment, Coordinating standard/electronic customer and vendor

communications to promote packages, close sales, confirm reservations,

generate itineraries and correspondence, process payments, and issue

tickets.

Collaborated with vendors to promote exclusive travel packages,

encompassing resorts, cruise lines, and tours through Saltours, GTA,

Destination of the world, Royal Caribbean, Celebrity cruises and Trafalgar

Ascon travel Pvt Ltd, Bangalore(Travel Executive), Apr 1999 to Aug

2001

Handling International counter

Creating itineraries for the customers

Constructing fares for various itineraries

Making car and Hotel reservations in India as well as World wide

Maintaining the Dockets for the customers

Accounting and Billing

Assisting in Passport cases

Assisting customers in all types of visas

EDUCATION

Vinayaka Missions University, Salem

Bachelor of Arts (English)

PROFESSIONAL QUALIFICATION

Diploma from International Air Transport Association - IATA/UFTAA-Geneva

(Standard Course)

Diploma in International Air ticketing, Sales and Travel Agency

Administration from Armen Institute, Bangalore

Successfully completed Basic Fares & Ticketing Program of Air India, Staff

College

Successfully completed Automated Ticketing Program of Amadeus, India

Successfully completed Travel agents workshop conducted by British

Airways,Doha

Successfully completed Hotel Sales Excellence Training Program by Marriott

Personal Detail

Marital status : Married

Date of birth : 28 July 1978

( Iftekhar Ahmed )

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