Customer Service Executive Assistant
Resume:
Sara Proctus-Serrao
Nashua, NH *****
*********@*****.***
Thirteen years’ experience as an executive assistant in a fast-paced environment. Proven strong interpersonal and communication skills plus the ability to handle multiple tasks efficiently and accurately. A self-directed team player who is always willing to go the extra mile Work Experience
Office Executive Assistant
HCL Technologies, Inc - Chelmsford, MA
March 2017 to Present
• Manage and track travel/meeting/conference expenses; worked closely with finance and accounting group to ensure spending was aligned and within budget.• Participate in weekly Leadership Team meeting: generated agenda, recorded minutes followed on action items.• Coordinate all aspects of internal and external visitor meetings, seminars, interviews.• Organize and maintained administrative and research-related document migration to SharePoint folders.• Participate in
Employment Engagement Committee for planning corporate events, to include obtaining and adhering to budget guidelines.• Maintain phones, managed calendars, scheduled appointments, meetings, luncheons and conference calls, as well as arranged all travel plans Executive Assistant
Allied Home Mortgage - Woburn, MA
July 2011 to March 2017
• Maintained phones, managed calendars, scheduled appointments, meetings, luncheons and conference calls, as well as arranged all travel plans• Maintained document filing retention and storage system with the highest regard for confidentiality, organization and timely retrieval of documents• Maintained phone and voice mail system• Planned company Board and Staff meetings, prepared agendas and processed meeting minutes• Coordinated domestic and international travel arrangements for senior staff• Arranged office holiday parties and other outside functions Administrative Assistant
Raytheon - Tewksbury, MA
September 2005 to July 2011
* Provided comprehensive administrative support for executive-level staff. * Supported complex, deadline-driven operations, and resolved issues.
* Coordinated orientation for all new employees. * Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency. * Managed accounts payable, receivable and payroll using
ADP software while overseeing administrative budget as well as preparing expense reports. * Completed daily reports for various information such as Census and staff hours. * Performed collection calls on delinquent accounts and attempted to collect and work out payment arrangements. * Utilized excellent communication and customer service skills to visitors. Education
Associate in General Sciences
Northern Essex Community College - Haverhill, MA
Skills
• Adaptability
People skills
Organization
Accounting/Bookkeeping
Calendar Management
Organize Meetings
Client Relations
Arrange Travel
QuickBooks
Office 365
Event Planning
Keep records
Office Admin
• Microsoft SharePoint
• Accounts Receivable
• Human Resources
• Events Management
• Office Management
• Microsoft Outlook
• Clerical Experience
• Microsoft Excel
• Administrative experience
Assessments
Customer focus & orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Data entry: Accuracy — Proficient
April 2020
Entering data quickly and accurately
Full results: Proficient
Receptionist — Familiar
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Work style: Reliability — Proficient
May 2020
Tendency to be dependable and come to work
Full results: Proficient
Medical receptionist skills — Highly Proficient
August 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Attention to detail — Familiar
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Familiar February 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar
Customer service — Familiar
June 2020
Identifying and resolving common customer issues
Full results: Familiar
Sales skills — Familiar
November 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Administrative support professional fit — Proficient July 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Workplace safety — Familiar
January 2023
Using safe practices at work
Full results: Familiar
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