JOHN MARK HAGGITT

*** ****** **., **********, ** 28081

adzbeq@r.postjobfree.com – 704-***-****

NETWORK ADMINISTRATOR

SKILLS

Project Planning and Implementation, Network Monitoring and Analysis, Software and Hardware Deployment, Laptop and Printer Repair, Documentation

CERTIFICATIONS

Cisco Certified Network Associate (CCNA) - 02/18

Certified LANDesk Engineer (CLE) – 05/15

Microsoft Certified System Administrator (MCSA) – 07/09

HP Accredited Platform Specialist (APS) – 03/08

Network+ Certified Professional - 10/06

A+ Certified Service Technician - 08/97

WORK EXPERIENCE

Transaxle Manufacturing of America – Network Administrator - Rock Hill, SC 09/07-current

Network Administrator responsibilities

Monitor network with SolarWinds, Wireshark, and SNMP

Configure Cisco ASA firewalls, Catalyst switches, access points, and FortiGate firewalls

Create VLANs, ACLs, NATs, and security policies (Cisco and Fortinet)

Troubleshoot SSL VPN connections

Apply FortiGuard intrusion prevention, anti-malware, and web filter policies

Analyze network traffic and devices using FortiAnalyzer

Manage wireless controllers

Map network connections

System Administrator responsibilities

Maintain hyperconverged VMWare cluster and virtual computers

Assist with planning and implementation of email systems

Create and maintain Active Directory, DHCP, and DNS servers

Apply group policies

Oversee endpoint protection with LANDesk and FortiClient solutions

Support production handhelds, tablets, workstations, and OEE systems

Build remote service and FTPS servers

Administer Avaya VOIP phone system

Manage Barracuda backup system

IT Technician responsibilities

Answer software and hardware support requests

Create instructional documents and provide training

Supported software

Server 2008 R2 and Server 2016

Exchange 2010 and Exchange 365

Windows 10 and Microsoft Office

Intuitive 9.0 ERP

WinDSX security software

Infinity QS SPC software

MicroMain workorder and preventive maintenance systems

Supported hardware

HP laptops, desktops, printers, and servers

Intermec and Zebra barcode printers and scanners

Panasonic and Epson projectors

AT&T – Dedicated Field Support – Charlotte, NC 06/07-09/07 – Contractor

Hands-on desktop support for 500 users

Document tickets with Peoplesoft REM Vantive helpdesk system

Support Windows XP, Office 2003, Siebel, X-Server, and proprietary software

Image Dell desktop computers

Lucent - Service Technician - Charlotte, NC – 03/07-04/07 – Contractor

Rollout IBM laptops with PC Transplant and Altiris

Document tickets with HP Openview

Troubleshoot MS Outlook 2003

Inventory hardware

Wachovia – PC Upgrade Technician – Charlotte, NC – 12/06-03/07 – Contractor

Migrate Dell computers from Windows 2000 to Windows XP

Troubleshoot hardware, connectivity software, and error messages

Document user and hardware information

Eure Computers - Owner/Operator - Eure, NC - 10/04-10/06

Provide valued solutions for local government, businesses, and residents

Local government LAN and firewall installation including

Dial-up, DSL and wireless installations

Dell desktop/laptop sales, custom builds, migrations, and repairs

HP printer and Brother fax sales and service

Drive redundancy, recovery, backup and sanitation solutions

Malware removal

Apple computer services

Photo-imaging services

Support Sherriff Pak, Windows, MS Office, and QuickBooks

Lane Farm Supply, Inc. – Computer Support - Eure, NC - 01/02-10/06

Upgrade legacy system and network

Edit and prepare photos for brochures

Support QuickBooks and warehouse management software

Resolve Internet, network, and printer connectivity issues

Duke Engineering and Services - IT Professional II – Charlotte, NC - 12/97-12/01

Member of team supporting 600+ end-users

Delegate Remedy Helpdesk tickets to 5 technicians

Support cc:Mail, Lotus Notes, Outlook, MS Office, MathCAD, and Adobe

Install Microstation (Bentley), Autodesk, and Intergraph products (CAD)

Configure TCP/IP, Dial-up, Hummingbird, and TN3270 emulation

Service Dell, HP, Compaq, and Toshiba computers and printers

Provide instruction for users of Documentum

Assist with migration of Novell Netware 3.12 to Windows NT 4.0

Successful preparation, documentation, and implementation of Y2K updates

Duke Power – Field Engineer – Charlotte, NC - 10/97-12-97 – Contractor

Participate in upgrade of network from Token Ring to Ethernet

Migrate workstations from Windows 3.11 to Windows 95

Upgrade IBM computer memory, drives, and network cards

ARC of Mecklenburg County - Life Skills Trainer – Charlotte, NC - 1995-1996

Coach young adults with Autism and Down’s to become more independent by having them maintain a household, ride the bus, and showing them how to become more sociable.

Computer City - Sales Assistant – Charlotte, NC - 1995

Listen to customer and recommend products that match their needs

Carolinas Medical Center - E.R. Patient Escort - Charlotte, NC - 1993-1995

Transport patients to rooms, tests, and procedures

Aid staff with moving and securing patients

Stock, clean and run errands

Reassure patients

EDUCATIONAL EXPERIENCE

Computer Technology Diploma - ECPI - GPA 3.7 - 1996-1997

Internship - Test token ring connectivity for IBM Point-Of-Sale systems

B.S. in Human Services - Wingate College - GPA 3.1 - 1988-1992

Internship - Union County DSS Child Protective Services

(Listen to clients, discern actions, document)

Service - Union County Habitat for Humanity Steering Committee

(Organized fundraising walk and Spring Break relief project)

Work – Reference desk and mini-computer assistant - 9/88-6/92

RECENT VOLUNTEER EXPERIENCE

Habitat for Humanity - Organize groups of employees to help build and raise funds

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