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Customer Service Project Manager

Verona, 37123, Italy
August 29, 2023

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Michael Arce

San Bernardino, CA *****


Seeking a position in which to utilize my extensive experience and knowledge of all business operations.

Having held positions from entry level to administrive business operations and management. If given the opportunity, I will prove to be a significant contributor to your company's continued success. Work Experience

Managing Partner

Mrs Mary's Creations - San Bernardino, CA

May 2022 to Present

I have received extensive training on sew machine operations. Manufacturing of various types of clothing.

Marketing of products to promote sales.

Purchasing Agent

Perfect Margin Inc. - Norco, CA

March 2021 to April 2022

Using company created, IMS and EMS computer systems. I detail proofread, adjust and processed all company's purchase orders. Communicating through outlook email and phone conversation, I maintained a solid repor with various vendors and suppliers.

Allocating orders daily accounting, overseeing and follow-up with every purchase order for efficiency and accuracy from production to finish.

Procurement of companies facilities inventory levels. Project Manager Assistant

Pioneer Door Inc - Riverside, CA

February 2019 to December 2020

I was brought into the company to assist project management. By computer program I pulled section 8 from the blueprints of each project. I created the take offs by breaking down and detailing all the doors, frames and hardware required for each opening. Assisted with quotes and physically staging hardware, doors and frames for delivery. Helped to maintain excellent customer service to clients and contractors. Operations Project Manager

Arce's Construction Services - San Bernardino, CA

October 2004 to February 2019

As a Lead and Manager overseeing all company’s projects and personnel. I facilitated service and repair along with remodel, reconstruction of commercial and residential projects. Procurement of necessary material for companies functions. Purchasing and daily bids, quotes and sales of commercial and residential projects. Water damage restoration.

Overseeing, coordinating and scheduling of installation. Finish work. Computer operations for procurement, scheduling, inventory control. As well as accounts receiving and payable.

Account Manager/ Outside Sales

Inland Valley Plumbing Supply Inc - San Bernardino, CA October 1999 to October 2004

I initially was recruited into the company as an Account Manager with focus on commercial and contractor sales.

As I maintained a positive and evolving repour with existing clients. I also went into the field soliciting and developing new accounts.

My position became responsible for doubling sales and profits, within the first two years, along with steady increases each year after.

Daily communication with vendors and clients by telephone, email and in person meetings. Purchasing material to fulfill projects needs as well as procurement of necessary inventory levels at our warehouse facility.

Computer operations and maintaining the highest level of Customer Service. Department Manager/Area Supervisor

Eagle Hardware Inc. - Chino, CA

July 1997 to October 1999

I was recruited from Eagle Hardware to be an Area Supervisor in the Chino Hills new store. We put together the store from ground up.

Building Steel uprights and forms for all stores material. Operating lift truck and scissor lifts as well as electric and hand pallet jacks.

Opening the store as a Area Supervisor in the Paint Department. I was given the responsibility of purchasing and maintaining daily inventory levels as well as the scheduling of personal to fulfill the needs of the departments requirements to maintain a high level of Customer Service. Within 6 months I was promoted to a Department Head of the Plumbing Department, working closely with my supervisors to oversee all daily operations and personal. After a year I was offered and awarded the Department Manager position of the the Millwork Department. Along with overseeing all aspects of the departments operations and fuctions. I conducted and providing professional training and product knowledge. While always promoting companies policy and procedure at the highest possible level of personal and customer support.

Contractor Sales

Home Depot 610 - San Bernardino, CA

May 1996 to July 1997

I was recruited my management to become a contractor salesman in the paint department. Receiving extensive training in the Paint Quality Institute Program. After graduating in the top two percent of my class. I went on to train all store employees in the different aspect of Paint Knowledge. While maintaining levels of daily inventory offering knowledge on applications and how to achieve different finishes, I manged to become a Tint Master. Having the ability to match Paint colors, shades and finishes. All while of course, maintaining the highest possible level of Customer Service. Clerk / Baker / Lift Operator

Price Costco - San Bernardino, CA

October 1989 to May 1996

I came into the company as a seasonal stocker to maintain merchandise levels daily. Quickly learn how to operate electric and hand pallet jacks along with all types of lift trucks as well. I received training in cash transaction, check encoding machines. Counting and processing daily deposits, by hand while use ten key adding machines.

I also accepted a position as a Baker.

Receiving training and mastering how to produce and conduct operations of production baking manufacturing all bakery goods to completion.

Branch Transfer Administrator/Contactor Sales

Master Halco Inc - Fontana, CA

March 1985 to October 1989

At a young age I was recruited into this company to start as a Receiving Clerk bring in and storing by way of lift trucks, daily inventory from manufacturing, located on the same facility. Within a years time I was awarded the youngest Branch Transfer Administrator position in companies history. Given the responsibility to overseeing all Branch Transfers and Home Depot distribution to stores and branches, Nationwide.



San Bernardino Valley College - San Bernardino, CA, US September 1984 to June 1986


• Cash handling

• Administrative experience

• Organizational skills

• Customer service

• Sales

• Microsoft Outlook

• Outside sales

• Purchasing

• Construction estimating

• Customer support

• Negotiation

• Territory management

• Computer literacy

• Warehouse management system

• Data entry

• Restoration industry experience

• Leadership

• Communication skills

• Presentation skills

• Order entry

• English

Certifications and Licenses

Forklift Certification

Driver's License

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