DARRYL MUNSON

adzbdb@r.postjobfree.com. • 734-***-**** • Belleville, MI 48111

Dear Human Resource Staff,

I am seeking employment within your organization. As a professional who has over ten years of experience in the healthcare field; eight of those years I have gained extensive knowledge of the EPIC system. I am an Epic Credentialed trainer in Cadence/Prelude

Currently I am employed as a site coordinator for Trinity health system, in this capacity I have gained many skills including budget development, staff supervision, inventory reconciliation, public branding, and crisis management. I have superior critical thinking and problem-solving skills along with outstanding communication abilities that allow me to reach all levels of customers. As an experienced leader with a demonstrated history of working in the hospital & health care industry, I am also skilled in Customer Service, Business Process Improvement, U.S. Health Insurance Portability and Accountability Act

(HIPAA), Microsoft Office, and Microsoft Access. I am also a strong accounting professional with a Master’s degree focused in Information Systems from University of Phoenix.

I believe I am a qualified candidate for this position and welcome the opportunity to speak with you further regarding my qualifications. I look forward to you contacting me to arrange an interview. I thank you for your time and your consideration.

Best,

Darryl Munson

DARRYL MUNSON

adzbdb@r.postjobfree.com. • 734-***-**** • Belleville, MI 48111 Management

Key strengths: Critical thinking, Epic trained and strong Leadership skills, PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Intuit, Tax Prep Assistant

Remote - Seasonal 2021 to Present

• Gather information from clients, in preparation to have taxes completed by a tax expert: personal and businesses

• Assist with tax questions

Trinity Health, Patient Access Services

Site Coordinator – Brighton, MI 2018 to Present

• Provide day-to-day facility oversight

• Lead staff on maintaining strong customer service orientation tools

• Responsible for improving work flow within current and among other Patient Services

• Participate in the process of hiring new team members

• Assist manger with evaluating Team members on their performance

• Actively participate in Team business decisions and recommend solutions

• Serve as problem-solver and resource person for staff work processes and issues.

• Actively participate with system implementation including process and system enhancement and testing

Henry Ford Medical Group, Business Office

Supervisor – Detroit, MI 2011 to 2018

• Responsible for the supervision of the Business Operation and assures efficient operational functioning in the areas of billing, reception, computer, and telephone systems, insurance verification, daily cash management, etc.

• Schedule employees and assures adequate coverage for positions.

• Assists Manager, Support Services, with the implementation of organization initiatives

• Facilitate CSR Onboard training for newly hired front desk personnel

• Facilitate monthly building meeting to inform staff of current initiatives Coordinator – Dearborn, MI

• Oversaw the function of the office ie made sure appointments, check-in/out and copays were processed correctly,

• Supervised 35 Customer Service Representatives,

• Maintained physician appointment schedules,

• Helped to develop and implement new office protocols and goals, ie protocols to increase productions and efficiency

• Served as a Timekeeper i.e., approved time off, reconciled and approved time for pay. Customer Service Representative Leader – Novi, MI

• Coordinated the work of Clinic Service Representatives,

• Oversaw patient-representative interactions,

• Resolved staff conflicts,

• Composed reports in EPIC and Kronos timekeeper.

EDUCATION & TRAINING

Trinity Health:

• EPIC Cadence/Prelude Credentialed Trainer 2019 to Present

• Essential Skills for New Leaders – Trinity Health System 2019 to 2020 Master of Science - Information System July 2017

University of Phoenix

Bachelors of Science – Information Technology July 2014 University of Phoenix

SOFTWARE EXPERIENCE

• Microsoft Office Suite

• Kronos Payroll Systems

• EPIC Credentialed Trainer Cadence/ Prelude

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