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Call Center Community Hospital

Location:
Oklahoma City, OK
Posted:
August 29, 2023

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Resume:

DEMETRICE MICHELLE PRUITT

**** ** *********** ***

Lawton, OK 73501

adzbci@r.postjobfree.com

253-***-****

Objectives: To continue building on my skills and experience as a medical records supervisor while working for the government .

Professional Summary: Over 10 years of experience in the accountability, maintenance, and updating medical records of over 17,000 soldiers, dependents and retirees. Ensuring records are maintained and HIPAA rules are followed. Demonstrated and trusted leader with the ability to train and lead others to perform productively. Comfortable in fast-paced, high -stress environments requiring attention to detail and ability to meet deadlines within changing priorities. Consummate professional with an emphasis on patients first mentality.

Education: University of Alabama

Tuscaloosa, AL

June 2003

Work History:

Patient Administration NCO

2022-2023

Bassett Army Community Hospital (MEDDAC-AK)

Fort Wainwright, AK

-Supervised soldiers and 2 civilians in efficiently processing over 1200 Patient Administrative services; a feat in spite of staff shortages.

-Created an SOP for Decedent Affairs ensuring eight staff members are trained; productivity effectively increased by 35%.

-Coordinated the release of COVID test results for over 5000 personnel transiting through the Public Health Clinic

Preventive Medicine NCO

2021-2022

Bassett Army Community Hospital

Fort Wainwright, AK

-Assisted the chief of Public Health with protecting the health of over 24,000 active duty service members, retirees, and dependents on two geographically separated installations

-Overseeing the COVID call center daily operations and maintaining accountability of COVID call center Soldiers

-Improved contact tracing procedures by implementing systems to capture 100% of call center calls; ensured accurate reporting.

-Executed additional HIPAA training for 10 non-medical Soldiers performing contact tracing to stress importance of compliance

-Completed Disease reporting System Reporting System internet (DRSi) training to increase knowledge and gain better understanding of functionality and reporting

-Processed 3800 case files from COVID contact tracing; updated required information on Public Health COVID tracker

Patient Accountability Branch NCO

2020-2021

Bassett Army Community Hospital

Fort Wainwright, AK

-Responsible for the professional development, welfare and safety of one junior NCO, nine junior enlisted Soldiers and two General Schedule (GS) employees;

-Responsible for all aspects of Patient Accountability to include, eligibility verification, admission and disposition processing, decedent affairs within a 32 bed community hospital

-Assisted in the roll out of MHS GENESIS for PAD; successfully collaborated in registering over 600 patients in the first 72hrs.

-Led the effort to ship 600 service treatment records to Army Records Processing Center with a 99% accuracy

-Supervised the care, process, and execution of over 95 beneficiaries requiring travel outside the State of Alaska.

-Validated over 80 travel authorizations and over 100 vouchers for settlement in a timely manner with no error

Nutrition Care Division NCO

2019-2020

Irwin Army Community Hospital

Fort Riley, KS

-Recognized by Deputy of Nursing for assisting with feeding the needy; cared for our military families

-Screened over 300 inpatients for dietary assessments; assisted in their care and recovery

-Instructed height and weight class to over 60 Division NCOs; increased unit’s readiness

-Obtained food handlers card to assist with Thanksgiving Day meal and other special meals; served over 600 personnel

Patient Administrative NCO

2017-2019

Warrior Transition Battalion (WTB)

Fort Riley, KS

-Maintained military personnel folders for all officers and enlisted personnel assigned/attached to the WTB; reviewed personnel status reports for accuracy and completeness daily

-Knowledgeable of basic automation software, i.e. word processing, database entry, as well as specialized systems such as Medical Occupation Data Systems (MODS) and Tour of Duty (TOD).

-Maintained a comprehensive filing system to accurately report all FY18 cadre departures

-Processed over 50 TDY requests for patient travel and over 20TDY requests for cadre training in Defense Travel System (DTS)

-Implemented an effective DTS tracking system resulting in over 100 travel vouchers being processed on time and without incident

Physical Exam Coordinator

2016-2017

Irwin Army Community Hospital

Fort Riley, KS

-Responsible for the coordination, scheduling, planning, and treatment including electrocardiograms (EKGs) for all Soldiers on Fort Riley

-Conducted Physical Briefings to all Soldiers on fort Riley retiring, chaptering or getting out of military to include documentation in Composite Health Care System (CHCS), and Armed Forces Health Longitudinal Technology Application (AHLTA)

-Functioned as lead coordinator for physical exams

-Utilized the Safety program through daily risk mitigation to ensure a safe work environment

-Communicated with Farrelly Health Clinic support staff to improve efficiency of physical exams processing

-Demonstrated job proficiency by assisting in retiring over 9000 records with 100% accuracy

-Diligently assisted in maintaining patient records; bringing the clinic current from seven years past due

-Reduced the physical exam processing time by half through diligent coordination with Brigade clinics and staff

Patient Accountability Branch NCOIC

2015-2016

Irwin Army Community Hospital

Fort Riley, KS

-Responsible for daily admissions and dispositions processing ; verified eligibility for a beneficiary population in excess of 43k

-Processed birth and death certificates

-Led by example in the pursuit of excellence; worked extended hours on numerous occasions to ensure on-time task completion

Outpatient Records NCOIC

2014-2015

Tripler Army Medical Center

Honolulu, HI

-Supervised 4 civilian personnel and 1 Soldier

-Maintained accountability for over 83,000 health and medical records ensuring

-Conducted Defense Enrollment Eligibility Reporting Systems (DEERS) checks to determine patient eligibility

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Generated medical records tracking reports for various committees.

Flawlessly processed over 50 Secretary of the Army Designee Program application; ensuring Dependents prenatal and post care were covered by appropriate insurance

-Assisted in training over 200 personnel in Tripler Army Medical Center as an Equal Opportunity Leader resulting in 97% training rate

-Volunteered numerous hours of community service to Adopt-A-Highway, High School Beautification Programs ; efforts enhanced the military community

-Ensured proper custody and accountability of patient valuables totaling over $50K without loss

Aeromedical Evacuation NCO

2012-2013

Tripler Army Medical Center

Honolulu, HI

-Created orders and vouchers for over 2,423 patients annually in the defense Travel System (DTS)

-Supported and managed the Air Evacuations of deployed Soldiers from theater to OCONUS

-Assisted in tracking over 213 delinquent travel vouchers that enabled recovering $312, 321 in hospital operating funds within a year time period

-Disbursed over 1.5M in medical travel funds for service members and their families throughout the Pacific Region, resulted in 100% continuity of care

-Managed movement of over 534 patients from OCONUS to Hawaii, which resulted in a 95% accountability of Soldiers returning from combat

Admissions and Dispositions NCO

2007-2012

Madigan Army Community Hospital

Fort Lewis, WA

-Initiated process improvement efforts both consistently and successfully; resulted in reduced errors and a 55% decrease in admission time for patients

-Maintained a professional appearance and military bearing; set the standard for Soldiers within department

-Trained 55 inpatient ward staff on protocols for requesting an Admission with a 98% rate of compliance

-Demonstrated the ability to quickly and effectively train and direct subordinates meeting the training compliance standards

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