MONAE WILLIAMS

Indian Head, MD *****

adzb9a@r.postjobfree.com

+1-443-***-****

Professional with a 10 plus years expertise in administrative leadership with commitment to professional excellence through hands-on operational experience, management of confidentiality Standards and display of professional judgement.

SECRET CLEARANCE- ACTIVE

CompTIA- Security+ - ACTIVE

DoD8570

· Top-performing administrative professional with a 10 plus-year track record in providing exceptional customer service, record keeping, and general office management.

· Uniquely qualified administrative capable of managing day-to-day operational support duties in a broad variety of office environments.

· Committed to the highest levels of professional excellence through hands-on administrative and operational experience.

· Highly skilled in greeting visitors, determining nature of the business and directing to the concerned person.

· Proven record of answering the telephone, providing relevant information to callers and routing calls to appropriate individual.

Work Experience

Administrative Secretary III

NASA Goddard Space Flight center ( Melwood Contract) - Greenbelt, MD July 2023 to Present

Provides secretarial support for the following Branch Offices in the Engineering and Technology Directorate (ETD):

Maintain directorate files and records in accordance with government requirements. Manage property of directorate such as records maintenance and inventory. Utilize software to perform complex office automation task which produce variety of reports, charts and presentation materials, tracks suspense actions and creates specialized databases. Compose formal NASA Correspondence using required format and editorial guidelines. Maintain expertise on utilization of Agencey level identity and application tools. Create travel authorizations and expense reports for travelers. Travel arrangements are realistic, meeting traveler’s expectations in terms of timeliness and accommodation to the greatest extent possible, and confirmation is provided to the traveler prior to travel. Travel authorizations and expense reports are completed in accordance with regulations, policy, and automated procedures. Organize, monitor and manage meeting schedule. Create and submit visitor badges and escort visitors. Onboard new employees and interns. Maintain front office, mailboxes, and conference room set-up/clean-up. Provide prompt back- up support to higher-level organizations and other Branch level offices including phone coverage and routine tasks as requested.

Human Resources Administrative Assistant

Defense Threat Reduction Agency (DTRA) ( Melwood Contract) - Fort Belvoir, VA October 2019 to July 2023

Assistant to the COL, Chief of staff and Deputy Director, monitor the COL Calendar, Task manager, Answers the telephone, relays messages, and maintains equipment and supplies and Employment Verification, Government verification; Attend meeting; Type termination letters; Communicate with payroll; scan and file documents into Dyna file; Assist with new hires; Review and assist with E-Qip; Collaborate with customers and vendors; Make spreadsheets, Meet deadlines; Data entry; share point; Opening mail daily; Maintaining records and Information; Maintains employee confidence and protects operations by keeping human resource information confidential; Maintains quality service by following organization standards; Verbal and written communication; Working as a team/ independently;

Prepare monthly Birthday Letters, Routine correspondence, routing packages for signature/approval, internal/external requests for action, Assist MER with moving files throughout the office. Serves as primary POC for the division using the ETMS2 Tracking System on all aspects of taskers/actions. Receives all incoming staff actions, establishing a control log to keep track of all incoming Electronic taskers, noting date of arrival and date of routed to the correct Action Officer in charge of the tasker. Provides advice and assistance on the procedural aspects of performance management system with in the use of the HQ tracker for HR, ensuring completeness, accuracy and appropriate documentation. Reviews repetitively typed material and, as appropriate, develops document formats. Manages electronic storage of current and files. Typing documents. Typing examples may include: letters, reports, data, charts, rosters, mailing lists, form letters, inventories, and forms. Final form materials may require changes. Processes electronic mail. Uses power point or similar graphics programs to prepare briefing charts, slides, etc. Assist all office staff as directed. Administrative Assistant/Receptionist (Temporary)

Renalis kidney Services (Future Care) - Pikesville, MD March 2019 to October 2019

Answer and route phone calls; schedule local and remote patient treatments as directed by doctors; collaborate with customers, vendors and medical staff from partner facilities; route patient report requests to medical staff; compose all correspondence in a timely manner; sort and distribute all incoming resident invoices; accurately document medical records audits; track and report on patient data collection; follow up with patients on satisfaction surveys results and record data collected; prepare patient admission packages and track updates; collect and enter patient medical history data into internal database while maintaining patient confidentiality; View and print procedure results for medical review; maintain inventory of medical and office supplies; prepare and provide patient history in cases of medical emergency; maintain administrative tasks for two locations concurrently. Administrative Assistant

R.E. HARRINGTON PLUMBING & HEATING COMPANY - Baltimore MD November 2016 to March 2019

Collaborated with customers, vendors, staff and senior management to make sure information was communicated effectively. Managed capital purchases, direct vendor relations, generate and maintain equipment for tracking records. Processed monthly expense reports reflecting supporting documents and budget code indexes.

Coordinated and maintain weekly attendance and annual vacation records on departmental employees. Coordinated meetings, events and conference calls including the hiring of catering services and arrangement of meeting space.

Set up travel arrangements, itineraries, airline reservations, shuttle service and hotel accommodations. Handled all incoming requests for reports via email and directed request to correct department or manager. Answered phones, screened calls and scheduled appointments. Managed payment receipts, tracked financial records and organized reports. Dissemination as appropriate has been accomplished. Analyze and Evaluates special projects and action items to provide administrative support for the HR and subordinate elements. Researches and obtain background information. Arranged meetings for CEO, Provided support for CEO and other Staff members and vendors,

Made travel arrangements for CEO and workers, Maximized smooth office operations by organization, Carried out receptionist duties such as answering phones and directing visitors, clients, customers, to their destination in the building., and created visitor passes. Kept track of all incoming and outgoing mail. Disseminated inquiries to appropriate departments. Processed invoices, ordered office supplies, Completed clerical tasks including faxing, scheduling, placing orders, and etc. Prepared and reconciled payroll. Reviewed and tracked claims.

Assisted with data entry. Assist all office staff as directed PSE PROCESSING CLERK (seasonal)

UNITED STATES POSTAL SERVICE - Baltimore MD

November 2015 to March 2017

Prepare work area ensuring all necessary support equipment and materials including labels, trays, and other containers, are in place. Managed and sorted incoming and outgoing mail, parcels, and flats. Completed mailing activities such as loading and feeding mails into Automation Machine Operator. Load mail on a conveyor belt for mail processing and sorting to its destination. Collate, bundle, and transfer mail from one area to another.

Driver Supervisor

MY CITY TRANSPORTATION - Curtis Bay, MD

May 2016 to November 2016

Managed day to day driver issues and opportunities; executing performance management process, coaching, disciplinary actions, and terminations, monitored the team to ensure vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner, Checked vehicles for proper parking decals, collects parking fees from public and processes all transactions Compiles information and assists in preparing reports, including: monthly fleet mileage report, invoices for executive services and special event activity reports

***Accomplishment: Promoted to supervisor within first 90 days. Communicated with deaf community (American Sign Language) Education

Some college in Career and Research

Community College of Baltimore County

2009 to 2010

Diploma in General Studies

Catholic High School of Baltimore

2006 to 2010

Skills

• Payroll

• Filing

• Human resources

• SharePoint

• Office management

• Performance management

• Event planning

• Medical records

• Microsoft Powerpoint

• Machining

• Plumbing

• Research

• American Sign Language

• Administrative experience

• Organizational skills

• Driving

• Medical scheduling

• Front desk

• Leadership

• Travel planning

• Customer service

• Data collection

• Customer service (10+ years) Filing (10+ years)

Human Resources (3 years) Data collection (5+years) Employee Relations (8 years) Inventory (5 years)

E-QIP (2 years) Operations (3 years)

Dynafile (1 year) Administrative

Assistant (5+years)

Training (4 years) Outlook (5+ years)

Clerical experience (10+ years) Microsoft Excel (5+ years) DOD experience (2 years) Receptionist (5+ years)

Microsoft Outlook (7 years) Microsoft word (5+ years) RMF (1 year) Excel (5+ years)

Communication skills (10+ years) Administrative Experience (5+ years)

NIST standards (1 year) Microsoft PowerPoint (5+

years)

Risk management (1 year) Microsoft Office (5+ years) LAN (1 year) Data Entry (5+ years)

Identity & access management (5 years) Word (5+ years) Information Security (1 year) ETMS2 (2 years)

Network Security (1 year) Organizational skills (10+ years)

Cybersecurity (1 year)

Network Firewalls (5 years)

Linux (1 year)

Identity & access management (1 year)

Personal assistant experience (10+ years)

Organizational skills (10+ years)

WAN (1 year)

ETMS2 (2 years)

• Data entry

• Microsoft Windows

• Clerical experience

• Typing

Certifications and Licenses

CompTIA Security+

Driver's License

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