Customer Service Representative

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CHARLOT RODRIGUEZ

****************@*****.*** / C: 706-***-****

Columbus, GA 31907

SKILLS

● POS systems operations

● Stock management

● Merchandising

● Issue resolution

● Portioning understanding

● Recruitment and hiring

● Microsoft Office Expertise

● Data Entry

● Performance monitoring

● High accuracy

● Documentation filing

● Credit card payment processing

● Report generation

● Technologically savvy

● Call center experience

● Inbound and outbound calling

● Sales expertise

● Quality assurance controls

EXPERIENCE

Customer Service Representative / Copaco Inc. - Columbus, GA 09/2021 - Current

● Prepared, completed and processed customer account forms and database changes.

● Kept customer and system account information accurate and current to support timely resolutions for all concerns.

● Maintained revenue streams by exhausting every option before offering refunds.

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

● Documented customer inquiries and feedback, including service delivery suggestions, in company database.

● Evaluated customer account information to assess current issues and determine potential solutions.

● Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

● Provided high level of quality control, eliminating downtime to maximize revenue.

● Documented conversations with customers to track requests, problems and solutions.

● Diminished process lags, training new hires on customer service protocols and best practices. Medical Assistant/ Urology Center of Columbus. - Columbus, GA 12/2020 - 08/2021

● Removing sutures and changing dressings.

● Preparing patients for examinations and procedures.

● Collecting and preparing laboratory specimens.

● Performing basic laboratory tests.

Customer Service Representative / Copaco Inc. - Columbus, GA 06/2018 - 12/2020

● Prepared, completed and processed customer account forms and database changes.

● Kept customer and system account information accurate and current to support timely resolutions for all concerns.

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● Maintained revenue streams by exhausting every option before offering refunds.

● Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

● Documented customer inquiries and feedback, including service delivery suggestions, in company database.

● Evaluated customer account information to assess current issues and determine potential solutions.

● Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

● Provided high level of quality control, eliminating downtime to maximize revenue.

● Documented conversations with customers to track requests, problems and solutions.

● Diminished process lags, training new hires on customer service protocols and best practices. Lead Infant Teacher / Childcare Network - Columbus, GA 02/2018 - 06/2018

● Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

● Enhanced sensory abilities by giving children access to numerous textures and shapes.

● Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.

● Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.

● Maintained tidy, clean and safe environments for children.

● Organized and led activities to promote physical, mental and social development.

● Implemented hands-on, play-based strategies such as games and crafts for experiential learning.

● Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.

● Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

Customer Service Representative / TSYS - Columbus, GA 03/2013 - 02/2018

● Provided outstanding service to new and long-standing customers by attending closely to concerns and

● Developing solutions.

● Identify and track current dispute trends by reviewing transaction and account patterns

● Work reports and databases using established policies and procedure

● Devised innovative and targeted solutions for each case to achieve mutually satisfactory resolutions

● Investigates potential credit card fraud cases based on information received from the fraud detection system

● Analyzes several aspects of account history, to include payment and transaction history

● Contacts customers and merchants to obtain additional information regarding fraudulent charges

● Maintains accurate and complete documentation of all information necessary for the investigation Assistant Store Manager / Body Central - Columbus, GA 11/2010 - 03/2013

● Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires

● Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money

● Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, customer service, security practices, and other applicable operations

● Maintains knowledge of current sales and promotions; maintains pricing and visual standards

● Builds and maintains a solid customer following through clienteling and wardrobing

● Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management

● Participates in visual directives including monthly store sets and zone maintenance Customer Service Cashier / Rue 21 - Columbus, GA 05/2007 - 03/2013

● Provide customer service for an unforgettable shopping experience

● Build fashionable outfits for customers

● Create visually appealing store display.

● Maintain a clean and organized store

● Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions

● Drove sales and add-on purchases by promoting specific item options to customers

● Redeemed coupons and cross-sold products.

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● Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

● Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. EDUCATION AND TRAINING

Columbus Technical College - Columbus, GA

Associates Degree Technical Studies

Columbus Technical College - Columbus, GA

Medical Assistant

Kendrick High School - Columbus, GA

High School Diploma

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