My goal is to become associated with a

company where I can utilize my skills and

gain further experience while enhancing the

company’s productivity and reputation.

•Fluent english speaker

•Good sales and marketing skills

•Fast and good at typing

•Telecommunications

•Troubleshooting

•Good communicator

•Fibre Optic Cabling

•Broadband

•Wiring

•Problem solving

•Innovation

•Customer Service

•Cable Installation

•Good team member

•Analytical

•Technical

•Dedicated

•Punctual

•Social media

T Shamwarira - Telecom Engineer

Andi - Technical Support/Customer Service

Supervisor

Telone,Mutare,Zimbabwe

none

visible263774488521 Dextrous DMCC

none

visible+971-**-***-****

Panashe Mathias

Njengwe

604 Al Shawi Tower,Al Nahda 2,Dubai

+971*********

adzb86@r.postjobfree.com

12-04-1998

01/08/2022 - 05-08-2023

Dextrous DMCC

Technical Support / Customer Service / Sales Agent

-Ensured customers received the highest level of service whenever contacting the customer support department at all times

Managed a high volume of calls upto an average 200 per day addressing customer queries

-Offered assistance and support to customers in the following areas by phone call, email and using internal live chat service

•Line Faults

•Broadband Faults

•Router support

•Move of Addresses Queries

•Billing Enquiries

•General Support Queries

•Assist customers with their technical queries at all times Contacted prospect clients and marketed the company's products to increase the company sales and meet the expected targets

Contacted existing clients to inform and communicated knowledge of other plans/products available and offered them upgrades if they are happy to ensure a good

relationship between the company and clients

-Projected a positive, friendly and professionalimage all times

-Went an extra mile to give customer

satisfaction and promotion of the brand

14-02-2020 - 20-07-2022

Telone Mutare Main Exchange,Zimbabwe

Telecom Technician

I had four departments which I worked for

1 ACCESSS – I was responsible for fixing and clearing both

copper and fiber faults

Installation of ADSL and GPON

Configuring of routers

Made sure that telecom equipment was kept in a safe space

at all times

2 TRANSMISSION – Installation of LANS at major

companies

Installation of VSAT

VSAT configuration

LAN extensions

OBJECTIVE

SKILLS

REFERENCE

EXPERIENCE

Installation of new fiber cable

Fibre Splicing

Installation of RF cables

3 DATA – configuring indoor and outdoor Wi-Fi extenders Cable termination

Installing switches and routers

4 SWITCHING- Clearing minor, major and critical alarms Provide assistance to clients via calls

Report in new major and critical and major faults

I picked up calls and adressed customer concerns

whenever they reported for a fault at their premises Wiring of copper cables

I installed and maintained security cameras at major companies and households

12-03-2019 - 17-09-2020

Liquid Telecom

Customer Service Representative

Resolved 20 customer questions/issues per day with a 98% satisfaction rating

•Educated potential customers about Liquid telecomm services

•Built brand trust and authority by providing efficient customer service

•On boarded and trained 4 new represantatives

•Asisisted customer queries via email,phone call and live chat platform

•Greeted and treated customers with patience increasing satisfaction rate by 60%

04-2018 - 07-2020

Econet Wireless,Zimbabwe

Brand Ambassador

Acted as the face of the company at 4 major trade

shows leading to the scheduling of 65 new clients

•Distributed vast knowledge about the products

enabling rapind recommendations and expert

advertisements leading to a rapid growth of company sales

• Promoted products on 5 major platforms including Facebook and Instagram resulting in 500k total views

•Collaborated with customers at local events to build trust making sales of over $20k worth of product

•Earned trust from customers through good customer service

2022

Telone Centre For Learning

Diploma in Telecommunications Engineering

B-Credit

2018

Harare Polytechnic

Business Administration

Distinction

EDUCATION

Contact this candidate