Customer Service Technical Support
Resume:
My goal is to become associated with a
company where I can utilize my skills and
gain further experience while enhancing the
company’s productivity and reputation.
•Fluent english speaker
•Good sales and marketing skills
•Fast and good at typing
•Telecommunications
•Troubleshooting
•Good communicator
•Fibre Optic Cabling
•Broadband
•Wiring
•Problem solving
•Innovation
•Customer Service
•Cable Installation
•Good team member
•Analytical
•Technical
•Dedicated
•Punctual
•Social media
T Shamwarira - Telecom Engineer
Andi - Technical Support/Customer Service
Supervisor
Telone,Mutare,Zimbabwe
none
visible263774488521 Dextrous DMCC
none
visible+971-**-***-****
Panashe Mathias
Njengwe
604 Al Shawi Tower,Al Nahda 2,Dubai
******************@*****.***
12-04-1998
01/08/2022 - 05-08-2023
Dextrous DMCC
Technical Support / Customer Service / Sales Agent
-Ensured customers received the highest level of service whenever contacting the customer support department at all times
Managed a high volume of calls upto an average 200 per day addressing customer queries
-Offered assistance and support to customers in the following areas by phone call, email and using internal live chat service
•Line Faults
•Broadband Faults
•Router support
•Move of Addresses Queries
•Billing Enquiries
•General Support Queries
•Assist customers with their technical queries at all times Contacted prospect clients and marketed the company's products to increase the company sales and meet the expected targets
Contacted existing clients to inform and communicated knowledge of other plans/products available and offered them upgrades if they are happy to ensure a good
relationship between the company and clients
-Projected a positive, friendly and professionalimage all times
-Went an extra mile to give customer
satisfaction and promotion of the brand
14-02-2020 - 20-07-2022
Telone Mutare Main Exchange,Zimbabwe
Telecom Technician
I had four departments which I worked for
1 ACCESSS – I was responsible for fixing and clearing both
copper and fiber faults
Installation of ADSL and GPON
Configuring of routers
Made sure that telecom equipment was kept in a safe space
at all times
2 TRANSMISSION – Installation of LANS at major
companies
Installation of VSAT
VSAT configuration
LAN extensions
OBJECTIVE
SKILLS
REFERENCE
EXPERIENCE
Installation of new fiber cable
Fibre Splicing
Installation of RF cables
3 DATA – configuring indoor and outdoor Wi-Fi extenders Cable termination
Installing switches and routers
4 SWITCHING- Clearing minor, major and critical alarms Provide assistance to clients via calls
Report in new major and critical and major faults
I picked up calls and adressed customer concerns
whenever they reported for a fault at their premises Wiring of copper cables
I installed and maintained security cameras at major companies and households
12-03-2019 - 17-09-2020
Liquid Telecom
Customer Service Representative
Resolved 20 customer questions/issues per day with a 98% satisfaction rating
•Educated potential customers about Liquid telecomm services
•Built brand trust and authority by providing efficient customer service
•On boarded and trained 4 new represantatives
•Asisisted customer queries via email,phone call and live chat platform
•Greeted and treated customers with patience increasing satisfaction rate by 60%
04-2018 - 07-2020
Econet Wireless,Zimbabwe
Brand Ambassador
Acted as the face of the company at 4 major trade
shows leading to the scheduling of 65 new clients
•Distributed vast knowledge about the products
enabling rapind recommendations and expert
advertisements leading to a rapid growth of company sales
• Promoted products on 5 major platforms including Facebook and Instagram resulting in 500k total views
•Collaborated with customers at local events to build trust making sales of over $20k worth of product
•Earned trust from customers through good customer service
2022
Telone Centre For Learning
Diploma in Telecommunications Engineering
B-Credit
2018
Harare Polytechnic
Business Administration
Distinction
EDUCATION
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