*

MASEGO SEGOE

062-***-****/ 073-***-****

About me

I consider myself to be hardworking and dedicated

in everything I do. I am well capable of working

individually and with others and I am always open to new challenges. I am seeking employment where I

can grow with the company.

adzb7d@r.postjobfree.com

1849 Sepotokele Street,

Tladi, Soweto, 1868

PERSONAL INFORMATION

Date of Birth : 08 May 1998

Gender : Female

Nationality : South African

Race : African

Health Status : Excellent

Language Proficiency : English & Sesotho

Driver’s License : Code 10 (C1)

Criminal Record : None

Availability : Immediately

EDUCATIONAL BACKGROUND

Moletsane Secondary School : Matric (2015)

NQ Level 5 in Wealth management

SKILLS AND COMPETENCIES

• Effective Communication (Written & Verbal)

• Able to work in a team and independently.

• Hardworking and able to work under pressure

• Customer Service

• Time Management Skills

• Organized

• Office Administration

• Willing to learn and eager to grow.

• Ability to work after-hours if required

EMPLOYMENT HISTORY

Name of Company : MTN Group - Retentions Department Occupation : Inbound Customer Retention Representtive Duration : 19 October 2019 - 29 May 2020

Reason for leaving : End of Contract

2

Key Responsibilities:

• Gather data related to customer complaints.

• Address customer’s complaints to retain, increase satisfaction, secure renewals or saves.

• Fulfill needs of existing customers that are at risk of cancelling services or orders.

• Negotiate with customers.

• Propose Solutions as per company policy.

• Prepare and Process cancellations.

• Provide daily reports to Supervisor.

Name of Company : Telkom Mobile Store

Occupation : Sales Assistant

Duration : 14 May 2019 - to 1 October 2019

Reason for leaving : End of Contract

Key Responsibilities:

• Attend to walk-in customers and Products Sales.

• Handle customer complaints, queries and requests.

• Generate customer interest in the services or products offered by the company.

• Ensure feedback from the customer to further improve the customer service.

• Process sales on system of sold products and provide services on time to customers.

• Provide customers with brochures and information packages on products or services.

• Evaluate problems of the customer and provide logical lasting solutions. Name of Company : AEGIS- Telkom Mobile

Occupation : Inbound Customer Service Agent

Duration : 29 January 2018 - 10 May 2019

Reason for leaving : End of Contract

Key Responsibilities:

• Answer courteously inbound calls.

• Handle customer complaints, queries and requests.

• Generate customer interest in the services or products offered by the company.

• Ensure feedback from the customer to further improve the customer service.

• Manage and update customer database with the status of each customer.

• Coordinate with the dispatch team to send products or provide services on time to customers.

• Provide customers with brochures and information packages on products or services.

• Build customer loyalty by follow- up of customer calls.

• Evaluate problems of the customer and provide logical lasting solutions.

• Manage filing, mailing, correspondence, and other management tasks. Name of Company : Jasmine Decor and Events

Occupation : Administrative & Décor Assistant

Duration : 02 December 2015 - 27 December 2017

Reason for leaving : End of Contract

3

Key Responsibilities

• General administration- filling, data capturing.

• Customer Service: Answering calls and handling customer inquiries and bookings

• Liaising with clients for décor arrangement, payments and information.

• Clients events décor set- up and strike down.

• Arranging client meetings/ Booking meetings.

• Organizing travel and transport for staff.

• Conducting research on the internet.

• Preparing paper work (client meeting brief forms) for meetings.

• Ordering stationery and office equipment.

• Marketing and Promotion Activations at Malls and Exhibitions. REFERENCES

References Contact person/Position Contact number

MTN Group Thato Hadebe - Direct Contact Manager 083-***-**** Telkom Mobile Store Jim Mosella 083-***-****

AEGIS – Telkom Mobile Andy Maboshego - Manager 072-***-**** Jasmine Décor and Events Clarissa Nchabeng - Manager 063-***-**** DECLARATION

I do hereby declare that the above particulars of information and facts stated are true, correct, and complete to the best of my knowledge and belief.

Contact this candidate