Customer Service Rock Hill

Q UAR TERIA N. J ACKSON

***C Bozeman Drive Fort Mill, SC 29715 803-***-**** adzb5n@r.postjobfree.com P ROFESSIONAL ATTRIBUTES

Strong knowledge of customer relations, problem analysis, and problem-solving abilities. Relying on a strong quantitative background, will analyze historic results/trends and work with operating management as a change agent to identify opportunities for business improvement. Working knowledge of Microsoft Office, PowerPoint, and Excel. ü STRONG ORGANIZATIONAL SKILLS ü STRONG ANALYTICAL SKILLS ü TEAM DRIVEN ü PERSEVERANCE AND RESILIENCE

ü SUPERIOR CUSTOMER SERVICE SKILLS ü HIGH PROFESSIONAL STANDARDS AND INTEGRITY ü STRONG MS OFFICE SKILLS ü RESULTS-ORIENTED

EDUCATION AND PROFESSIONAL DEVELOPMENT

Clinton College, Rock Hill, SC August 2016 - May 2021 Associate of Arts, Business Administration

Bachelor of Science, Business Administration

York Technical College, Rock Hill, SC August 2007 - May 2010 Early Childhood Development Certificate

Northwestern High School, Rock Hill, SC August 2004 – May 2007 Diploma

P ROFESSIONAL E XPERIENCE

ServiceMac/First American, Fort Mill, SC September 2021-present Customer Operations Specialist

• Assist as well as helping resolve any inquiries the customer might present in a efficient, accurate, and positive manner.

• Answer inbound and make outbound calls from the Customer Service department, responding to customer requests within established timelines to maintain service level expectations while delivering quality service to customers.

AmerisourceBergen/Lash Group, Fort Mill, SC November 2019- March 2020 Benefits Verification Specialist- Contract

• Complies with federal regulations, including HIPPA provisions.

• Assist site coordinators with accurate benefit information, payer processes, and payer research to ensure timely processing of enrollments.

• Effective time management, organizational skills, medical billing, and coding, extensive payer research, payer tracking (Medicare, Medicaid, Tricare, and Various Private Payers). Benefits verification ensuring maximum reimbursement and follow-up for the provider.

• Obtain accurate benefits in order to qualify patients for co-pay or patient assistance programs offered by the manufactured, prior authorization and pre-determination initiation processes in regards to medical procedures. Clinton College, Rock Hill, SC July 2019- October 2019 Financial Aid Assistant

• Provide support to office staff.

• Kept families and students up to date on the status of applications. Quarteria N. Jackson Page 2

• Pull student record for audit.

• Provide feedback to upper management.

• Maintain and update financial databases.

Williams and Fudge, Rock Hill, SC August 2018- November 2018 Account Representative

• Processed and accepted consumer payments.

• Provided payment arrangements options and schedules for consumers to assist with paying loans.

• Resolved escalated calls from consumers regarding payment issues. Iqor, Charlotte, NC August 2012- July 2018 Customer Service Representative

• Assisted customers with making payments.

• Arranged payment schedules for customers paying electric and gas bills.

• Handle escalated calls from customers with payment issues.

• Researched payment history inquired and issues for customers of customers. Pleasant Road Child Development Center, Fort Mill, SC November 2009 – June 2011 Floating Teacher

• Assisted with providing toddler learning and development skills.

• Responsible for handling all parental inquiries via phone and in person.

• Assisting organizational marketing and advertisement.

• Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

Anna’s Linens, Rock Hill, SC February 2008- October 2009 Keyholder

• Provided customer service in fast pace sales department.

• Promoted new products and sales to encourage revenue growth and boost upselling.

• Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.

• Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back office functions current and accurate.

• Analyzed and resolved any complaints.

• Assisted with training of new employees.

Lebo’s Shoe Store, Rock Hill, SC March 2006- April 2007 Cashier

• Courteously greeted customers.

• Sold and cross – sold all products and services

• Performed variety of store duties.

• Resolved any customer complaints.

Northwestern High School, Rock Hill, SC August 2005- December 2005 Office Assistant

• Provided support to office staff.

• Accepted incoming phone inquiries about student pick up.

• Entered student information into school databases.

• Pulled student records for audit.

• Managed reception and lobby area greeted visitors and responded to requests for information. Quarteria N. Jackson Page 3

References available upon request

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