SUMMARY

EDUCATION WORK EXPERIENCE

SKILLS

AWARDS

Bataan, Philippines

adzb54@r.postjobfree.com

JHENNY ROSE MAMALATEO ++639*********

Service Crew/ Crew Trainer

Dedicated Crew Member with 6 years of experience providing exceptional service in fast-paced environments. Skilled in customer engagement, multitasking, and maintaining cleanliness. Proven ability to thrive in team- oriented settings while consistently delivering high-quality work and ensuring customer satisfaction. Eager to contribute and grow in a dynamic workplace.

Taught new team members correct procedures for all areas of operations.

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Mentored junior employees to improve performance, food safety, and customer service.

Trained other employees in customer service, food safety, and performance requirements.

McDonald's May 2021 - Present

Scan goods and ensure pricing is accurate

Collect payments whether in cash or credit

Bagging, boxing, or gift wrapping merchandise for clients Maintaining clean and tidy checkout areas

Waltermart Supermarket October 2020 - February 2021 Prepared products following restaurant, health, and safety standards and procedures. executives

Took orders, prepared meals, and collected payments. Provided excellent customer service by greeting customers and meeting quality expectations.

Worked front counter, drive-thru and other areas.

McDonald's February 2016 - February 2020

Associate In Computer Secretarial

2012 – 2015

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing budgets and

handling financial documents

Best in Cash Control 2018

Best in Drive - Thru 2016

Speed Award 2022

Crew Trainer

Support Staff / Cashier

Service Crew

Bataan Peninsula State University

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